Eric Schmidt – Google

The former Google CEO has reinvented himself as the prime liaison between Silicon Valley and the military-industrial complex.

General Thomas, who served in the 1991 gulf war and deployed many times to Afghanistan, spent the better part of a day showing Mr. Schmidt around Special Operations Command’s headquarters in Tampa, Fla. They scrutinized prototypes for a robotic exoskeleton suit and joined operational briefings, which Mr. Schmidt wanted to learn more about because he had recently begun advising the military on technology.

After the visit, as they rode in a Chevy Suburban toward an airport, the conversation turned to a form of artificial intelligence.

“You absolutely suck at machine learning,” Mr. Schmidt told General Thomas, the officer recalled. “If I got under your tent for a day, I could solve most of your problems.” General Thomas said he was so offended that he wanted to throw Mr. Schmidt out of the car, but refrained.

In an interview, Mr. Schmidt — by turns thoughtful, pedagogical and hubristic — said he had embarked on an effort to modernize the U.S. military because it was “stuck in software in the 1980s.”

Yes, Eric Schmidt is an American. But check out his last name. He is thoughtful, meaning intelligent. He is pedagogical, meaning can be pedantic. He is hubristic, meaning arrogant. Schmidt.

Poker Face

In Cologne very recently. A conversation with a graduate student interested in doing research on business cultures. We had spoken at length by phone a week earlier. But I could not remember the details. So many interviews since then. I start off explaining the basics, am not sure if and to what extent she understands me. I continue, going into more and more detail.

Hardly any change of expression on her face. A direct, but impersonal look. Do I go more in-depth or stop? I ask if she understands me. She does. Ok. We move on to more topics. Same dynamic. I explain that she needs to let me know if I am going into too much or too little detail. She does neither. Frustrating for me, most likely for her, also. Time not well-spent. Nothing new for me. I’ve experienced this time and again, and unfortunately all too often with prospective customers.

Frank und frei

Honest

Honesty. Honorableness. Straightforwardness. Truthfulness. Candor. Directness. Fairness. Honesty is often confused with impoliteness.

In Faust II (1832) written by Johann Wolfgang von Goethe, Germany‘s greatest writer, Baccalaureus is criticized for being rude, rough, abrasive. He responds with: “Those who are polite in German are lying“.

Literal: In the truest sense of the word; without interpretation. “He literally took apart the automobile, piece by piece.“

Euphemism

A euphemism is a mild or indirect word or expression substituted for one considered to be too harsh or blunt when referring to something unpleasant or embarrassing: pre-owned car instead of a used car; sex worker instead of a prostitute; in between jobs instead of unemployed; senior citizen instead of old person; underserved neighborhood instead of impoverished neighborhood.

frank und frei

Literally frank and free, as in “Let me speak frankly and freely with you”. The term ‘frank’ is an age-old German word for free. The Franks were a Germanic tribe which successfully withstood the influence of tribes migrating from the Nordic countries into what is today’s northern Germany. Frank as a male first name was derived from Franko: a member of the Franks, meaning courageous, free.

“May God help me“

Martin Luther (1483-1546) – German, Catholic priest, Augustinian monk, professor of Theology – was the foremost driving force behind the Protestant Reformation, challenging fundamental teachings of the Church.

In April 1521 Luther was under intense pressure to recant his theological teachings before the Reichstag in Worms, an assembly of Germany’s worldly and religious leaders. Luther responded with:

“I cannot and will not recant anything, since it is neither safe nor right to go against conscience. May God help me. Amen.” Luther, a German – direct, honest, and transparent. And for many, uncomfortable, difficult, and challenging.

Sachlich

Germans strive to be sachlich or objective, business-like, factual, to the point, matter of fact. To be sachlich means to focus on the matter while leaving emotions out. A sachlich report, critique, comment, argument, judgement. Sachlich also means to leave out superfluous or gratuitous language. To be sachlich is to get to the point.

Little Bell

Mid-1990s. University of Bonn. Professor Dr. Schmidt enters the classroom with books and papers under his arm, and his little bell. The topic: Game Theory in the Context of International Politics.

A graduate student moves to the front of the room to give his presentation. Hardly a minute into it a shrill ding-a-ling pierces the air. The students don’t dare move a muscle. “Ladies and gentleman. Time and again I simply must impress upon you the need to define the terms you use. You cannot simply throw complex terms around the room without having first clearly defined them!“

A few students risk rolling their eyes. The presenter sweats, squirms and stammers his way through his material. Professor Dr. Schmidt sits down in his chair, his left arm on his desk, in his hand his little friend the bell– ready to get shrill at a moment’s notice.

Fern der Politik

Joachim Sauer is a quantum- and physio-chemist. He is a professor of physical and theoretical chemistry at the Humboldt University of Berlin. He is also the husband of Germany’s chancellor, Angela Merkel.

The election of his wife to the most powerful governmental position in all of Germany had no impact on his career. They seldom appear together in public. He declines to answer any interview questions that do not have to do with his own research. In federal elections his part is irrelevant.

Public life is clearly separated from private life. The home-life scene is irrelevant in determining political success. This same pattern can also be seen in the careers of Joschka Fischer (former German Foreign Minister) and Gerhard Schröder (Merkel’s predecessor as Chancellor). Both were married several times.

You not you

For “you” the German language has both and an informal word: Sie and Du. It is typical for German colleagues, even those who work well together and have known each other for many years to use the Sie-Form. The Knigge – Germany’s best known books on proper behavior, first pubished in 1788 by Baron Adolph Knigge – recommends the Sie-Form in the work context.

Knigge considers it appropriate to reject the offer of the Du-Form from a work colleague if one feels surprised or thrown off balance. For accepting the informal Du is a commitment to a level of personal friendship and trust one may not wish. Knigge recommends a polite response: “Your offer honors me. Thank you. However, I feel more comfortable using the Sie-Form, and prefer to continue using it, also out of respect for you (Sie).“

Maintaining a certain respectful distance to others is considered a sign of respect in the German culture. A famous example is the relationship between two of the best-known soccer tv-commentators, Günter Netzer (a former star German soccer player) and Gerhard Delling (a respected tv sports journalist).

Their conversational-type commentaries during half-time and after games are enjoyed by millions due to both their expert analysis and relaxed interaction. Yet, on camera they address each other with the formal Sie, even though Netzer was a groomsman (witness) in Delling’s.

Oliver F.

A German. Consultant. Expertise in several areas. Primarily in change management. This guy is very experienced and very good. The following statement is on the landing page of his website:

My great strength is “putting my finger in the wound.” And I consider it to be the right, effective, honest, professional thing to do. To say what I think. I enjoy pointing it out to people when the “king is wearing no clothes”, espeically when his clothes are being praised by the people.

I do this with folks both at the top and the bottom in organizations. From C-Suite, to middle management, to colleagues in sales, all the way down to folks working on the factory line. In each case I do so in the language they speak and understand, and making sure that directness and truth take center stage.