Directness
Americans approach sensitive work topics cautiously. Euphemisms communicate uncomfortable messages. Ambiguity can be helpful. Indirect communication is considered to be both polite and effective. Patterns
Work vs. Person
Americans connect the professional with the personal. Statements made about a proposal, a concept, or work results are by definition statements about that person’s competence, experience, and skills. Patterns
Small Talk
In the U.S. small talk is essential. It gets communication going. Small talk allows people to get a sense for the overall atmosphere. Americans seldom jump directly into subject matter. Business is personal. Patterns
Controversial Topics
Americans avoid any tension which could damage a personal or working relationship. They seek out commonalities, look for reasons to connect, not separate. It’s difficult to argue about the weather. Patterns
Unsolicited Advice
Americans seldom give colleagues unsolicited advice. Even then, depending on how sensitive the topic is, they will communicate their advice in carefully worded language. Patterns
