Germans separate the personal from the professional. Feedback addresses strictly performance. It is given in a neutral and unemotional way. Feedback, whether positive or negative, is not meant personally.
Germans give praise in direct connection with factually demonstrated performance. Praise in front of the team is seldom, however. Official awards are rare, for they could lead to envy and thus undermine team cohesion.
Germans focus on reducing errors. When providing feedback they concentrate on weaknesses, on what is not working. Germans address weaknesses directly, openly and in a neutral, matter-of-fact way.
There are situations when Germans openly criticize another colleague in the presence of the team. This is not necessarily seen as unfair. In fact, open criticism within the team can be imperative in order to get issues up on the table.
Germans believe that feedback scores are most effective when they are accurate and realistic. When in doubt, Germans are deflationary. The school grading system is: 1 is sehr gut (very good); 2 is gut (good); 3 is befriedigend (satisfactory); 4 is ausreichend (sufficient); 5 is mangelhaft (insufficient); F is ungenügend (failed).
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