Success Factor

If surveyed Americans most likely would not even mention processes as critical to a company’s success. Instead they would name factors such customer orientation, innovation, rapid reaction time, pricing, and financial engineering. More relevant than how the work is done is what the concrete results are. 


Deductive vs. Inductive

Inductive thinking is also inference. It is a generalized conclusion based on particular instances. American processes and procedures are arrived at inductively, based on experience, which provides guidance on how to do the work.


Guaranty vs. Tool

For Americans processes are tools, a means to an end. Processes help, support, enable people to organize their work and their interaction. Processes cannot and should not replace human judgment.


Discipline vs. Deviation

Americans seek that fine line between process discipline and flexibility. The moment a process step makes unnecessary﹣no added value﹣demands, Americans will consider deviation. Judgement calls are made via internal communication within the team and with next level management.


Process as Power

Because Americans are less inclined to view processes and procedures as making up the manual governing the inner workings of a company, the writing of those rules is rarely the forum where battles over power and influence take place.


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