Escalation
For Americans conflict is a fact of life. Escalation is often not only necessary, each individual has a fundamental right to seek resolution, to “have their day in court.” Americans escalate quickly. Patterns
Hearing
Americans expect a hearing. The conflict parties, in the presence of each other, make their case. Self-defense is only possible when one knows what the other side is accusing them of. Patterns
Evidence
When resolving a conflict American managers see themselves more as judge than mediator. They considers both objective facts and subjective witness testimony. Patterns
Speed
Americans become impatient if too much time is required to resolve a conflict. Festering conflicts are disruptive for any team. A suboptimal, yet prompt resolution, is often better than an optimal, but late one. Patterns
Acceptance
In the U.S. a true and lasting resolution is attainable only when a clear decision is made. Americans don’t have of a problem with one party winning and the other losing. “You win some, you lose some.” Patterns