message vs. messenger – Page 3

War of Currents

Despite its name, the Current War is not happening now, but took place primarily in the late 1800s. It was a war fought between Serbian-born, American-immigrant Nikola Tesla and the American Thomas Edison.

Tesla had difficulty convincing the American public to use his alternating electric current to power their homes and businesses. Alternating current (AC) had the ability to provide electricity over long distances much better than Edison’s direct current (DC), which required power stations to be built close together.

Nevertheless, despite the demonstrable superiority of AC to the spread-out American public, Tesla had great difficulty convincing people to use his system of AC over Edison’s DC. This is because Edison was much better at marketing to the American public. He sold himself as well as his product, and also attempted to discredit AC by incorrectly claiming that it was more dangerous, which he demonstrated by publicly electrocuting stray animals using AC.

As a result of Edison’s marketing campaign DC was the standard electric current for many years. However, this began to change after George Westinghouse, an American engineer and entrepreneur, acquired Tesla’s patents for AC and the induction motor.

Westinghouse was much better at selling AC to Americans than Tesla had been, and the first major victory for Tesla’s current occurred during the Chicago World’s Fair in 1893, in which General Electric, using DC, bid to electrify the fair for $554,000, but lost to Westinghouse, who bid $399,000 using AC.

Shortly after this, Niagara Falls Power Company awarded Westinghouse a contract to begin harnessing the power of the waterfall for use, and on 16 Nov 1896 Buffalo, New York began to be powered by AC from Niagara Falls. General Electric also switched to AC, and it wasn’t long before AC destroyed DC. Even Edison eventually switched to the more productive AC.

Door-to-Door

Door-to-door salesmen have existed for many years. Although it’s difficult to determine when the first door-to-door salesman made his first pitch, door-to-door salesmen gained a lot of their popularity following the release of Death of a Salesman by Arthur Miller in 1949, and by 1952, two percent of the entire American workforce was comprised of door-to-door salesmen.

Many American children’s organizations encourage children to sell products door-to-door in order to allow the children to gain important sales experience. The Boy Scouts of America, an organization aimed at teaching young boys certain values, skills, and self-reliance, encourages its members to sell popcorn, and the Girl Scouts of America, the equivalent of the Boy Scouts, but aimed at young girls, encourages its members to sell cookies.

In the time following the advent of telemarketing and emailed advertisements, door-to-door sales declined considerably. However, these days, with strong anti-telemarketing bans and better-designed spam filters for email, many American companies are returning to using door-to-door salespeople to sell their products.

Many telecommunications companies prefer to use door-to-door salespeople to sell their products. Some modern companies that use door-to-door salespeople include AT&T, Schwan’s Food Company, and ADT Security. In 2010 door-to-door sales was a $28.6 billion industry – a rise from $28.3 billion the previous year.

Ambivalence

The Merriam-Webster dictionary defines ambivalence as “simultaneous and contradictory attitudes or feelings (as attraction and repulsion) toward an object, person, or action; continual fluctuation (as between one thing and its opposite); uncertainty as to which approach to follow.”

Attraction and repulsion. Germans are attracted by logical, well-researched and -argued statements. But they are also attracted by personal appeal, by a speaker who is both appealing and appealing to. Appealing to as in reaching out to.

Germans are repulsed by an imbalance between rational (objective) and personal (subjective) appeal. Mehr Schein als Sein, which translates into more appearance than substance, is a severe criticism. But they are also repulsed, perhaps moreso, by a sophisticated and effective appeal to emotions, to the less rational.

Germans are also capable of persuading by placing themselves front and center, by establishing a personal connection, by appealing to emotions. They choose not to, however. They choose not to teach, train or reinforce it. Ambivalence. They can and often want to, but are wary of the negative effects. Instead, Germans feel the need, the obligation, to constrain themselves, to not go there.

Why? Partly it is their strong scientific, rational, intellectually rigorous approach. Partly it is their belief that persuasion should not be deceptive. Appealing to human emotions – pushing all of the right buttons without the listener being aware of it – is a form of manipulation.

For if the listener is not aware that their thinking is being steered by their emotions, she is not in a position to freely choose to accept or reject the arguments presented. That person is reduced from subject to object. Deception. Manipulation.

Methodology

German academic training focuses on methodology. The quality of results – whether in the natural sciences or in the humanities – is determined by the quality of methodology. German students are taught that the person applying the methodolgy, but not the methodology itself, is interchangeable:

“… the conclusions verifiable; the starting point and operating assumptions logical and understandable; the individual steps taken re-traceable; so that the same results are arrived at by anyone taking the same path of inquiry.”

The academic (scholar, scientist, inquirer) is fully detached from the topic substance, both in the execution of the inquiry and in the presentation of results. Message and messenger are kept separate.

Under the hood

German products focus on the technical. German advertising focuses on the technical. Cars are often presented without the driver, wristwatches without the wrist, newspapers without reader or author. Quality should speak for itself.

German tabloids may personalize the news by displaying large-format photos. Serious publications do not. Content should speak for itself. For Germans it is self-stated that a good product or service aims to serve people. A view under the hood of the car is, therefore, more persuasive than a happy face behind a steering wheel.

Unimportant who presents

Germans believe that it is unimportant who actually presents the arguments as long as the topic has been understood in both its depth and breadth, analyzed with stringent methods, leads to a logical and actionable conclusion, and is communicated in a structured and clear way. The presenter could be a junior member of the team.

Günter Jauch

Günter Jauch, moderator of the very popular German version of Who Wants to be a Millionaire, is known for his dry, rational delivery and his uncanny ability to open up his quiz show guests with wit, irony and subject matter knowledge.

Derrick

Derrick – a Kriminalserie or detective show – remains to date the most successful of all German television shows. Its 281 episodes, filmed from 1973 until 1997, have been translated and shown in 102 countries. Derrick, the detective, is tall, slender, focused, sparing of words, analytical, unemotional. The show is all about his detective work, not about him.

TV News

German television news provides an example of how Germans separate message from messenger. News anchors present the news in an unemotional, correct, almost stiff way, maintaining an objective distance to the news. They sit behind the news desk, with the reports in their hand, read nonetheless from the teleprompter, show only discreet facial expression.

More recently, news achors will come out from behind the news desk and stand in front of a large screen. Although somewhat more informal, many continue to read from notes or at least hold the news report while using the teleprompter, making clear to their viewers: “This news is official. Not subjective. Not made up. Here it is in this official document.”

The branding approach of the German networks, especially the news departments, is based on substance, not personality. Topics, journalistic methods and form of presentation are far more important than the individuals presenting the news. The news presenters are interchangeable.

Der Tagesschau

Der Tagesschau – Germany’s most popular evening news. First from November 2020:

And 2010:

And on 9 Nov 1999, the tenth anniversary of the so-called Fall of the Berlin Wall:

Party and platform

German political conventions demonstrate clearly that in Germany, substance is more important than form. For decades the podium was set to the side, with the stage dominated by up to fifty party leaders sitting in three or four extended rows.

And although in recent years the podium has been moved front and center, the stage continues to be dominated by party leaders. The message is clear. The party and its political platform remain front and center.

German political parties also do their best to keep hidden their internal power struggles. Instead they are presented as debates over substance which should be resolved internally and speedily. The politicians involved are quick to state that the battle is not about themselves or political office, but about important issues of substance.