Maintenance

Wartung. German equipment comes with a maintenance schedule, and service contracts covering it are normal for machinery, lifts, heating systems and vehicles. Reliability is not treated as a property of the object. It is treated as something maintained.

Salary negotiation

American career advice treats accepting a first offer as a mistake. Universities run workshops on it. Books are written about it. Employers expect the conversation. The initial number is understood by both sides to be an opening.

The Genius Bar

American technology retail built in-store technical support as a named destination, with appointments and a counter. Repair and troubleshooting became part of the retail experience rather than something that happened elsewhere afterwards.

The company shutdown

Betriebsferien. Many German companies close entirely for a fixed period, commonly in summer or between Christmas and New Year, with the works council agreeing the dates. Nobody is covering. Nobody is on call. The building is shut.

The loaner

American dealerships and service operations supply a substitute vehicle or device while yours is repaired, and it is advertised as part of the offer. The inconvenience is treated as the thing being minimised.

When the basis falls away

Störung der Geschäftsgrundlage. Section 313 BGB allows a contract to be adjusted where the circumstances that formed its basis have changed so severely that holding a party to it would be unreasonable. The remedy is adjustment rather than release. The law’s instinct is to restore the balance rather than to end the relationship.

The layoff

American reductions in force are announced publicly, executed quickly and often in a single day, with severance offered rather than required. The word is neutral in American English and carries no implication of fault on either side.

understand-culture
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.