Germans believe that processes — how the work is done — are the key to success. Americans, however, favor relationships, or how to gain and retain customers.
By tradition, Germany is more a culture of artisans (Handwerkerkultur) than of traders (Händlerkultur). The Germans have always made things. And they believe that process — how the work is done — is the key to success. Good processes lead to good products, bad processes to bad ones.
One well-known German manager, Klaus-Hardy Mühdeck, the CIO of ThyssenKrupp, is even nicknamed the Prozesspapst, the Process Pope, and has changed his title to Chief Process Officer. Because processes govern the internal workings of a company, whoever has the say over process has the say over how the work is done, and thus over the company. As the Germans see it process is power. And Germans want the power. Who doesn’t?
In October 1990 the two Germanies were reunited. East Germany became a part of West Germany. Most of what the East Germans were familiar with disappeared overnight.
Social rules, attitudes and opinions, cultural life, recreational habits, all of these began to change. East Germans had to adapt to a German spoken differently. People greeted each other with a „Hi!“. They ate chicken wings instead of broilers. Pepsi and Coca Cola was substituted for the East German Club-Cola. Colleagues worked in teams instead of in collectives.
East Germans had to quickly adjust. They had to become wary of shifty West German „deal-makers.“ Appliances, machines, automobiles, telephones, etc. worked differently, were confusing. An entire society of over 17 million people had to suddenly adjust to the rules of another society.
The change was difficult and confusing for the East Germans. In every sense of the word they were at a disadvantage over and against their new fellow German citizens. The rules – the processes – were not theirs, not East German. They were West German.
Unpuncturable – it can’t be punctured. No flat tire.
The Marathon Plus is the only bicycle tire in the world which is allowed to describe itself as unpuncturable. It is made by the German company Schwalbe with its patent on a Pannenschutzgürtel – literally flat tire protective belt. The belt is five millimeters thick and is made of highly elastic rubber. Neither thumbtacks nor glass can cut through it.
The Marathon Plus tire is not only unpuncturable, it has a so-called anti-aging exterior. Schwalbe’s goal was to create a truly durable product, a deep-seated German desire to make things which have Beständigkeit – resistance, stability, permanence, constancy.
Schwalbe was founded in 1992 by the Bohle family. It has remained a family-owned and -run company. It is the leading bicycle tire company in Europe, operates worldwide. They describe themselves as tire fanatics.
Of particular interest to us as students of German culture are minutes 22:20 to 25:00 in this very interesting mini-documentary about Hans Holbein. Pay particular attention to the segment 24:00-24:37. “If you wanted precision, quality and Vorsprung durch Technik (the current motto of Audi) you bought German.”
Hans Holbein the Younger (1497–1543) was a German painter and printmaker who worked in the Northern Renaissance style, and is considered one of the greatest portraitists of the 16th century.
Holbein was born in Augsburg, Bavaria, but he worked mainly in Basel, Switzerland as a young artist. Holbein travelled to England in 1526 in search of work, with a recommendation from the great European thinker, Erasmus of Rotterdam.
Holbein was welcomed into the humanist circle of Thomas More, the Archbishop of Canterbury, where he quickly built a strong reputation. By 1535, he was King’s Painter to none other than Henry VIII of England.
And by the way, the documentary is done exceptionally well. Tudor England. Henry the VIII. Thomas More. And, of course, Thomas Cromwell. Very much worth watching in full.
Bitte nicht immer “wir müssen” sagen, sondern eher “wir werden alles unternehmen, dass wir … erreichen”. Mehr zupackend argumentieren, der klare Wille muss bei den Menschen ankommen. Danke.
Please don’t always say “we must”, but instead more like “we will do everything possible, so that we … achieve more.” Argue more dynamically. Get across clear determination and willpower. Thanks.
That was the advice given by a German professor for information security and data privacy. As a comment on an article in LinkedIn.
Armin Laschet, the Premier (think governor) of Germany’s most populous state, Northrhine Westphalia, is the Christian Democratic Union – CDU (think Adenauer, Kohl, Merkel) chancellor candidate in the September 2021 federal elections in Germany.
Berlin, 1936, the Olympic Games. The great American track and field athlete, Jesse Owens, wins the gold medal in the 100 meters, the 200 meters, the 4×100 meters, as well as in the long jump.
What many people don’t know, however, is that the silver medalist in the long jump, the German Carl Ludwig “Lutz” Long, had given Owens the kind of advice that only a true colleague, and friend, would give.
Going into the 1936 games Long had been the reigning German champion and holder of the European record. The Nazi hierarchy – and the German people – had anticipated gold for Germany.
In the qualification round Owens had fouled twice in a row by stepping on the white board delineating the jump-off point. A third foul would have disqualified him. Jesse Owens would have failed to advance to the final round. The crowd, the millions listening by radio, and especially Owens himself, were unsettled.
After that second fault, Lutz Long walked over to his competitor and advised him to simply imagine the foul line to be located one foot closer than it actually was, saying that he just had to avoid fouling a third time, and that his third jump would easily be enough to advance to the next round.
Some sources claim that Long went so far as to lay down his white towel marketing where Owens should leap from, ensuring that he would not foul a third time.
Jesse Owens took the advice given to him by that German, advancing to the final round, and then setting a record which would hold for decades. Lutz Long took the silver.
Immediately after the medal ceremony, when Owens and Long stepped off the podium – and in full view of Adolf Hitler and many of the highest ranking National Socialist officials – Lutz Long, the German, smiled, shook hands with Owens, then hooked Jesse’s right arm into his left and proceeded to walk with him around the track, smiling, talking, congratulating.
1936. Tensions in Europe were very high. The German regime was espousing a crude racial theory. And in the United States, an African-American like Jesse Owens was treated as a second-class citizen, at best. With the world watching, and in conscious defiance of his own government, Lutz Long, a German, reached out to his archrival to give a small bit of helpful advice. Unsolicited.
Postscript: After the 1936 Olympic Games Jesse Owens was celebrated triumphantly in the U.S., only then to be forgotten for two decades, and to struggle financially, until the 1950s brought him a presidential appointment as American Ambassador of Goodwill by Dwight Eisenhower, and with it lucrative celebrity endorsements as well as a long, healthy, happy life. Lutz Long, his German friend, died in battle against the Western Allies in Italy at the age of thirty.
“You could melt down all of the medals and cups I have and they wouldn’t be a plating for the twenty-four carat friendship I felt for Lutz Long at that moment.” Jesse Owens
Systematic thinking is the foundation of all research. Germany has produced many great thinkers in the natural and social sciences. They are best known for their systematic approach.
Hildegard von Bingen (1098-1179) was the daughter of German nobility, but decided at an early age to join the Benedictine nuns. She went on to become one of the best educated and wisest of her era, advising secular and religious leaders throughout Europe. Hildegard’s fields of expertise ranged from theology to medicine, music, ethics and cosmology. Her discoveries and insights in the area of plant-based medicines are referred to today.
Immanuel Kant (1724-1804) was one of the leading philosophers of the Enlightenment Age. His Kritik der reinen Vernunft is considered to be the starting point of modern philosophy, creating a new, systematic approach to inquiry. Kant addressed not only the theory of knowledge, but also ethics and aesthetics, the philosophy of religion, law and history, as well as astronomy and the geosciences.
Johann Wolfgang von Goethe(1749-1832) is considered to this day to be the greatest of all German writers. His work encompassed, however, also the natural sciences including botany, optics and the philosophy of color – Farbenlehre.
Carl von Clausewitz (1780-1831) was a Prussian General and military theorist. His VomKriege (On War) a systematic approach to strategy, tactics and the philosophy of war, became the foundation of military thinking in all Western nations. Clausewitz’ writings went beyond how wars are won to address the overall nature and meaning of war in the modern world.
Karl Marx (1818-1883) is renowned as a philosopher, political economist and social critic. Together with Friedrich Engels, Marx analyzed during the height of the industrial revolution the mutual influences and interactions between a society‘s consciousness and its economic system. Although Marxism has proven to fail in practice, it led to what many would consider significant social progress in public education, health care, social legislation. Marx’ writings contributed to the creation of labor unions.
Max Weber (1864-1920) was a German sociologist, legal scholar, and political economist. He is considered a founding father of modern sociology. Weber’s theories influenced greatly the so-called specialty areas of sociology: economics, religion, political power structures.
Karl Rahner (1904-1984) is considered to be the most influential Catholic theologian since Thomas Aquinas. His work opened up Catholic theology to a new and deeper understanding of faith. Rahner’s thinking influenced greatly the Second Vatical Council. Inspired by his studies under Martin Heidegger, Rahner synthesized Catholic theology with the philosophies of the modern era.
Here we go, another misreading of German leadership logic. See correction in ( … ):
“In Germany there is a clear chain of command in each department, and information and instructions are passed down from the top. (no, it goes in both directions) This does not mean, however, that German management is exclusively autocratic (not only not exclusively, not autocratic at all): while the vertical structure in each department is clear, considerable value is placed on consensus.
Equally, the German striving for perfection in systems and procedures carries with it the implication that the manager who vigorously applies and monitors these is showing faith in a framework that has proved successful for all.
Accordingly, German managers motivate staff by showing solidarity with them in following procedures. They work long hours (wrong), obey the rules (a cliché, often Germans will go against or ignore a process or procedure) and, though expecting immediate obedience (a terrible cliché, as if Germans were dogs), insist on fair play. For their part, German employees welcome close instruction (actually it’s the opposite, they want generally-formulated tasks, and not specifically/detailed-formulate orders): they know where they stand and what they are expected to do.”
In his book A Fiery Peace in a Cold War: Bernard Schriever and the Ultimate Weapon (2010) author Neil Sheehan describes the life and work of Bernard Schriever, who is considered to be the father of the American nuclear intercontinental ballistic missiles (ICBMs).
Schriever and his military and civilian colleagues believed firmly that if both the United States and the Soviet Union possessed these weapons of mass destruction the probability of them being used actually would be decreased.
Schriever had to overcome strong institutional resistance within the U.S. Air Force whose leadership was convinced that manned aircraft﹣strategic long-range bombers﹣was the only way to maintain a credible deterrent against the Soviet Union.
Through telling the story of Bernard Schriever and the development of the American ballistic missile program from the end of Second World War up to the mid-1960s Sheehan tells the history of the Cold War, which would last up until the 1990s with the Fall of the Berlin Wall, the unification of West and East Germany, the dissolution of the Warsaw Pact and the Soviet Union, and the freedom of Eastern Europe from Russian domination.
In a 2010 television interview (Booknotes on C-SPAN) Sheehan contrasted Schriever with his American-born military colleagues, Generals Paul Harkins and William Westmoreland, both who had overall command of U.S. forces in the Vietnam War.
Schriever would tell his subordinates that he would never fire anyone for failing, but instead for failing to inform him immediately of problems. For Schriever, as stated by Sheehan, success would take care of itself if one focused on solving the problems at hand. Go to minutes 25:10 to 26:50.
Sheehan had been a young war correspondent in Vietnam for United Press International (UPI), later with the New York Times. As told in his book A Bright Shining Lie (1989), which won both the Pulitzer Prize and the National Book Award, the American generalship during the Vietnam War was unwilling to accept that America was losing that war.
General Schriever, according to Sheehan‘s research, made clear time and again to the members of this organization, whether military or civilian, that he wanted timely and accurate reports on the problems the program was experiencing, and was far less interested in the progress made.
So-called progress reports had become common within the U.S. military after the Second World War, and according to Sheehan, symptomatic for an institution unwilling to face what was not working.
Bernard Adolph Schriever was born in 1910 in the German port city of Bremen. His father was an engineer. They immigrated to the U.S. only months before the U.S. entered the First World War in 1917.
Schriever grew up in New Braunfels, Texas, an area mostly populated by German immigrants. Read about his fascinating life in Wikipedia