Germany – Page 40 – understand-culture

When German engineers are bored

Engineering in Germany is prestigious. As a field of study it ranks among the most respected. Germany‘s economy, its sophisticated technical products, rely on an abundance of first-class engineers. More than 20% of all first-year university students major in a technical field.

No other European country has a higher percentage of engineers among the workforce than Germany. Nonetheless, industry and the media constantly warn of decreasing numbers of Germans willing to enter the engineering profession.

In order to attract more women to the engineering sciences, German schools and universities organize so-called Girls Day, hoping to fascinate young women with the prospects of a technical career. Engineers begin their careers with a yearly salary of roughly 45,000 Euros. Graduates in the humanities, in contrast, earn about 31,000 Euros per year.

Made in Germany

England in 1887 required all products imported from Germany to be labeled „Made in Germany.“ At the time German products were considered to be of substandard quality. Germany was a late-comer to the industrial revolution, much later than England. A famous German engineer admitted that German products were “cheap and nasty.”

Many were enraged, but it led to a national discussion and a quality offensive. At the beginning of the 20th Century, and especially in the post-World War II era, „Made in Germany“ took on a new meaning: high quality, newest technology. It became synonymous with West Germany‘s economic miracle of the 1950s.

The Germans recognized the importance of such a label, of the reputation of their products. They became particularly proud of their technical and economic achievements. Germans continue to view their products as having high quality, often as being the best in the world. From the early 1980s until recently Germany was the world‘s leading exporter.

The label “Made in Germany” is used less today than in the past, however. A minimum amount of a product’s parts must be produced in Germany before it can boast “Made in Germany.”

Modern German industrial and technology companies, however, have segmented their supply chains to include manufacturing sites and suppliers in many parts of the world. Nonetheless, the label “Made in Germany” remains a key, positive element in the self-understanding of every German.

Processes and Communication

In the American business context the communication within and during a process is very important. In fact, the forward movement of a process is dependent on communication. Parties involved in the process must remove roadblocks, anticipate slow-downs. The process may not come to a halt.

Constant communication is the prerequisite for quick response time. Constant communication also secures a common understanding of the process’ goals. It motivates. Feedback within the process is given on a regular basis.

Not to be underestimated is also the value of communicating interim results upwards, to those on the next level of management who exert influence on the process in general, and who might also be the recipient of its ultimate results.

German Engineers – Quotes

“The way in which one handles risk distinguishes between a serious engineer and a speculator and gambler.” Adolf Münzinger, agricultural economist, 1876 – 1962.

“Every person is an artist, whether trashman, nurse, medical physician, engineer or farmer.” Joseph Beuys, German sculptor, 1921 – 1986.

“A German engineer strolls into a primeval forest with a few tin cans and comes out later with a locomotive.” Felix Wankel, inventor of the rotary engine, 1902 – 1988.

“Engineers are the camels on which the business people ride.” Author unknown

Sigmund Freud

Although Sigmund Freud was an Austrian his methods of psychoanalysis to resolve personal conflicts had tremendous influence in the entire German-speaking world, and eventually beyond. Psychoanalytical therapy involved up to three hundred individual sessions.

For Freud, as the founder of psychoanalysis, it was essential to identify unconscious emotional developments in order to understand human behavior. The earliest years of childhood are especially relevant. Psychological problems – conflicts – can be traced back to those earliest of years.

Understanding developments over very long periods of time are fundamental to Freud’s approach to conflict resolution. Tracing psychological problems far back into one’s personal history, making the unconscious conscious, is the opposite of a quick (hasty) resolution of conflict.

Crisis and insecurity

The experiences during, between and after the two world wars continue to exert great influence on German thinking. During both wars the economy was geared fully towards producing armaments. There was little material, money and manpower to supply everyday consumer goods.

The years between the wars were filled with civil war type unrest, weak governments, and several phases of inflation including a dramatic hyper-inflation. The years after the Second World War were marked by hunger, lack of housing, severe winters, high unemployment and a fear of what the future would bring.

The entire West German economy had to be rebuilt. This was achieved surprisingly fast due to the generous and far-sighted help of the Western allies and on the production of high-quality technical products. After nearly thirty years of instability, unpredictability and hardship, there was a strong demand among the German people for reliable, durable, high quality products. The Germans wanted security and predictability.

The German product philosophy has not changed, even though there are few alive who experienced the war years. The experiences were so dramatic that they have been passed on to the younger generations. German products which carry the name Bosch, Siemens or Volkswagen speak to the experiences of both earlier and current generations.

TÜV

TÜV Technischer Überwachungsverein. The Institute for Technical Testing has locations across Germany (and in many countries), applies vigorous testing procedures to products of all kinds. A TÜV certificate is a sign of the highest quality.

Stiftung Warentest. The Foundation for Product Testing, similar to Consumer Reports in the U.S., is an independent, neutral organization which tests critically over 200 products each year. Its standards are among the highest internationally, including all requirements defined by law. The media covers many of the test results.

The quality of a product is its most important characteristic. The testing results produced by TÜV and Stiftung Warentest are considered by Germans to be 100% reliable. Each have been taken to court many times for the critical scores they have given products. Neither organization has lost a court case.

German Humor meets American Mentality

This from German Science Comedian Vince Ebert:

A comment: “A German compliment sounds like this (and I quote my brother): “You look fat in that dress, but great dress!”

Another comment: “In the U.S., we have a satirical News outlet called The Onion that writes fake stories to make fun of our culture and government. In Germany, I’ve heard their version of this is a website called Stupidipedia that’s a satirical version of Wikipedia, that’s full of fake, interconnected information. They made a whole encyclopedia as a joke. The Germans do in fact have a sense of humor, its just over-engineered like everything else in Germany.”

“What the hell were you thinking killing all of the Native Americans?”

An interesting comment: “The smoking areas on train station platforms are actually more helping to concentrate the cigarette waste in one place so it’s easier to clean, that’s why I like this system. It’s meant to keep smoke from non-smokers but whatever. It has working benefits.”

One cliché after another. The German people have a wonderful sense of humor.

Prussian Reforms

Much of what is Germany has its roots in the Prussian reforms of the early 19th Century. Napoleon‘s rapid defeat of Prussia in 1806/07 led to a deep-dive analysis of what went wrong, of what required reform. The Germans radically changed their agricultural system, their business laws, their military training, and most importantly their system of education.

Public eduction for all was introduced. The universities adopted the Humboldt education philosophy, which stressed free and independent inquiry and teaching. Knowledge quickly became the foundation of a modern Prussian economy and state, in many ways for contemporary Germany.

The Prussian Reforms also addressed state institutions. A system of professional civil servants and a bureaucracy was instituted. Bureaucracy then stood for efficiency and professionalism. The tax laws were simplified and made transparent. The state should function more efficiently and become a motor for positive change.

Germany today remains a rather bureaucratic country, with its scores of civil servants, rules and laws. It is a country where one simply cannot do as one pleases. From the perspective of other societies this is a limitation on freedom. Germans, though, view it as a sign of security and stability. Doing things the right way, punctuality, reliability, predictability, following the rules, bureaucracy. Germany has a 200 year history of these. They are who the Germans are as a people.

Rules of the Game

Those who write the rules of the game, have the best chance of winning the game. Processes – how the work is done – make up the rules of the game. Within companies. Where the product is critical to success. Where “a better mousetrap” really can, for the most part, sell itself.

Let’s march it backwards. Customer. Product. Manufacturing. Product development. Science and engineering. German. The core is science and engineering. In Germany scientists and engineers are king. They enjoy the prestige. Herr Dr. Soandso. Even better, Herr Professor Dr. Soandso.

Let’s march it backwards. Customer. Solution and profitability. Problem and pain. Relationship management. Sales. Marketing. American. The core is understanding the market, maintaining a constant close relationship with the customer, understanding and meeting needs. The customer is king. Those close to the royal court are king-too. They enjoy the prestige. The insider. The trusted.

Germans want to have the say about process, about how the work is done. For them it is make or break, success or failure. It’s the name of the game. Americans are happy to concede it, as long as the Germans concede to them the customer.

Mistaken thinking, or at most half-thinking. On both sides.