The Peace of Augsburg (1555): This treaty ended religious conflict within the Holy Roman Empire by allowing rulers to choose their territory’s religion. The agreement was reached only after protracted negotiations and careful consideration of the political and religious context. The resulting yes was highly binding and respected, reflecting the German preference for thorough context before agreement.
6 months, 80-120 pages
At many German universities, the following rule of thumb applies: achelor’s theses are 40 to 60 pages long, and Master’s theses are around 80 to 120 pages. Some universities also specify the expected scope in words, which is then between 15,000 and 20,000 words.
Still others only specify the processing time, but do not express any limitation in terms of the number of pages or words. Depending on whether you are writing your Master’s thesis in three or six months, you can use the following rules of thumb as a guide: 3 months processing time = 60-80 pages, 6 months processing time = 80-120 pages
“Ein Mann, ein Wort”
Ein Mann, ein Wort. Literally, a man, a word. If you promise something, you have to keep it. This saying stands for reliability and consistency. A word is considered just as binding as a written contract.
Beraten vs. Dienen
The Germans use the word service very often, and in many different situations. But, service is not native to the German language. The German equivalent for service is dienen. And the word dienen can be traced back as far as the 8th century. At its root dienen was in connection with Läufer (runner), Bote (messenger) or Knecht (farm laborer or servant). Dienen means simply to be helpful or to be useful.
But, it also means (and is often felt by Germans to mean) service in the sense of servitude, subjugation or subordination of one person to another person, to the one served, assisted or helped. Especially if one is serving exclusively the individual needs, wishes or interests of another person, one can feel a loss of independence and autonomy. One is captive, no longer free.
However, if a common goal or common purpose is being served, something for the good of all, then serving is understood as positive. This might provide an indication for why contemporary Germans avoid using the term dienen, and prefer the English word service, or a combination of a German and an English term (i.e. Kundenservice = customer service).
The German term beraten, on the other hand, means to give someone advice about what they should do. The root is Rat, which means counsel. To beraten with another means to discuss and consider together, to hold council on a specific issue, situation or problem. A Berater is a consultant.
The original definition of beraten means to take precautions, in the sense of food and provisions in a household: Hausrat (household things), Vorrat (supply, reserve, stock), Gerät (tool, utensil, appliance, device). Beraten (to give advice, to consult) is oriented, therefore, towards a future action, something to be done. Beraten serves the purpose of preparing someone for a future or possible situation.
Gracious. Helpful. Selfless.
The English term service implies graciousness, helpfulness and to a degree selflessness. To serve is to be humble. Serve stems from the Latin word servitium, which meant the condition of a slave. Service, at its roots involves one person serving another or several. It is inherently personal. The term service in the context of American business involves the notion of servitium, to respond to the needs of your customer, to serve that customer personally and individually.
But service also anticipates compensation: payment, customer loyalty, growth of the business. Service is both personal and commercial. They go hand-in-hand. Impersonal service seldom leads to commercial success. Personal service without fair compensation is servitude. And, indeed, some business relationships are so one-sided that the one serving feels more like a slave than a free person.
To consult means to seek advice, to refer to, to take into account, to consider, as one would consult an attorney or a physician. To consult also means to exchange views, to confer. As with service the term consult has its roots in Latin: consultare, meaning to deliberate, counsel, consult or take counsel. To consult means to advise, to recommend, to suggest, to provide an opinion about what could or should be done in a certain situation or in response to a certain problem.
The consultant, therefore, is the expert applying their knowledge and expertise to improve the situation of a customer. But, essential to consulting a client is understanding their needs, their situation. This is done by first consulting with, meaning listening to that customer.
“Not the consumer’s job“
Harvard Business Review. October 31, 2001. Tom Davenport, Business Professor at Babson College: Was Steve Jobs a Good Decision Maker?
„He (Jobs) also didn’t believe in analytical decisions based on extensive market research.“ Quoting The New York Times’ obituary: „Mr. Jobs’s own research and intuition, not focus groups, were his guide. When asked what market research went into the iPad, Mr. Jobs replied: ‘None. It’s not the consumers’ job to know what they want.’”
Steve Jobs was not of German descent. It was known, however, that he had great respect for German design and technology. He and his family, it was reported, had debated for weeks what brand of washing machine they should choose. His arguments won out. Miele.
Clear Picture
When a German customer contacts a potential supplier, he has a clear picture of his needs. And he has informed himself about those suppliers capable of meeting them. The German customer expects the supplier to meet those needs as precisely as possible. The German customer has clarity not only about the what, but also to some extent about the how.
Germans are considered to be rather bureaucratic. Despite all of the laws and regulations, governmental organizations can move quickly, provided that the citizens requesting their assistance are well prepared and can provide all of the necessary information the bureaucracy needs.
What regulations apply? Which requirements need to be met? The ideal citizen is well informed and is clear about what he or she needs, including what rights and obligations he or she has. Governmental bodies typically have a reception area set up whose sole purpose is to assist those citizens who have not done the minimal amount of preparation.
For it is considered impolite, selfish and unprofessional to demand the time of anyone without having first done one’s homework. Opportunity costs are thereby lost. During that time other, well prepared citizens could have been helped. Citizens in Germany can inform themselves of just about everything via the Internet and printed information.
Aufgabe
Aufgabe. Task, job, project given to a person to complete.
An Aufgabe in Germany is a job one feels obligated to do to the best of their ability. More than completing the task, it is a personal matter, a question of professionalism and integrity. People can assign themselves an Aufgabe or have it assigned to them by a third party.
The Germans say Aufgabe für das Leben, a task for life; Sie müssen Ihre Hausaufgaben machen. You have to do you homework; Man wächst mit den Aufgaben. One grows with the tasks given to them; Eine zu große Aufgabe. A task too great.
It is important for Germans to have a clear separation of tasks, clear borders delineating who does what. It is considered to be a negative sign for a team when one German says to another: „I thought that was your job.“ Even worse is when a German employee does not have an Aufgabe or has too few Aufgaben.
This could be an indication that management doesn‘t regard all too highly that employee‘s capabilities. On the flip side, German employees often take on as many Aufgaben as possible. This is part ambition, part job security, part arrogance in the sense of being able to claim to their colleagues „That they have so much to do, so much more than the others.“
For Germans it is important to have important Aufgaben, to have a lot of Aufgaben, to complete them well.
“Let’s be realistic!“
FC Schalke 04 – one of Germany’s best professional soccer teams, located in Gelsenkirchen in the famous Ruhr Industrial Area – and its coach, Felix Magath.
Shortly before their match against Hamburg, that city’s newspaper Abendblatt printed an article with the title “Meisterschaft? Nein! Wir müssen realistisch bleiben” – Championship? No! We need to be realistic.”
At that point FC Schalke was in third place, theoretically a possible contender for the German soccer championship. But when one of his players, Benedikt Höwedes, used the word Meisterschaft – championship – in an interview, his coach Magath reacted immediately.
“It is absolutely correct to set high goals”, Magath said to this team, “but they have to be realistic. Otherwise they will tear us apart, and then we will not even reach normal expectations. Getting to the championship this year is not a realistic goal. We are not yet a top-performing team. We have a long road ahead of us.”
Among other qualities it this “Sinn für Realismus” – sense of realism – which explains why Magath is so highly respected.
Schäuble: Criticism of German know-it-alls
Wolfgang Schäuble (CDU) sees German politics as increasingly isolated. The senior president and record holder in the Bundestag urges moral restraint.
50 years in the Bundestag. A number that invites you to become fundamental. And that’s exactly what Wolfgang Schäuble did in conversation with Markus Lanz. “We are world leaders when it comes to moral know-it-alls,” he said on Wednesday evening about the attitude of German politics and society these days.