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Recognition

German praise is often communicated by a simple nod of the head or a gut gemacht, „well done.“ Too much praise can be seen by both parties as exaggerated, not objective, emotional, not to be taken seriously. In Germany it is important to auf dem Teppich bleiben, literally to keep your feet on the carpet. Exaggerated praise can easily be interpreted as sarcasm.

In Germany, praise in the presence of other colleagues is even more seldom, and is a sign of truly exceptional performance. But even in that context the Germans distinguish between excellent and exceptional work. Praise should always be closely in line with actual performance.

At his retirement ceremony the president of a prestigious German-European research institution was praised with the words: „He is a kind, humble person, who led others based on fairness and objective standards, and who from time to time had valuable scientific breakthroughs. He never sought the spotlight.“ His „valuable publications“ were also praised. The speaker said at the end „You have done a good job!“

German School Grades

German schools have the following grading system: 1.0 very good. 2.0 good. 3.0 satisfactory. 4.0 unsatisfactory. 5.0 poor. 6.0 failure.

See here. And here.

It is possible to receive a 1.0 in Germany, but teachers often purposely give a somewhat lower grade, for example 1.2, in order to communicate that the student should not slack off, and that there is always room for improvement. There has been a trend, however, of parents complaining about the deflationary approach to grading in German schools.

Lobgeiz

Lobgeiz. There is no such word in German. It is a creation out of Lob, praise and Geiz, stinginess. An unwillingness to give praise where it has been earned. The Germans can be long on criticism and very short on praise.

Nicht geschimpft, ist genug gelobt translates into “Not criticized is praise enough.” Or perhaps the scanty praise they give is enough for the Germans. They are certainly not lacking in self-esteem, motivation, ambition or drive.

The Germans speak of the happy filter in the U.S. Happy filter? Each time results are reported upwards in an American organization they become more positive, with the goal of keeping the higher-ups in the hierarchy happy. It can become a kind of incrementally inflated euphoria. Self-intoxicating. A step-by-step distancing from a sober assessment of reality. “Don’t worry. Be Happy.“

„How are you?“

When it comes to using highly complimentary words the Germans are very reserved. Excellent, brilliant, great are words seldom heard. When asked „How are you?“, the Germans rarely respond with the equivalent of great, super, fantastic. For them everything could be better, can be improved. Germans avoid any form of exaggeration. If anything they will exaggerate in the negative.

Jemanden auf den Arm nehmen. Literally to take someone by the arm: to lie, cheat, fool, trick. Because children can be taken by the arm and led astray due to their naiveté.

Sensationell. Sensational. Stefan Raab, Germany‘s most popular tv-entertainer, has made the use of the term acceptable in Germany by using it an ironic sense. Sensationell are those people, things, events which are implausible, laughable, ridiculous.

Hochstapler. A person who lies about their background, abilities, achievements in order to gain respect, position or advantage. Hoch, high. Stapeln, to load up or stack. A Gabelstapler, is a forklift. Gabel, fork.

Marcel Reich-Ranicki

German literature, film and theater critics are particularly critical. They view everything with skepsis and are therefore considered by Germans – a skeptical people in general – to be more serious, more reliable. One German literature critic labeled a new novel the most impressive of the year, but still gave it four out of a possible five stars.

Marcel Reich-Ranicki was considered the most influential literature critic in today‘s Germany. He was known to tear apart the works of contemporary German writers both in his written critiques and on his television show. Active until 92 years of age Reich-Ranicki remained the most read critic in Germany precisely because of his very high standards of excellence.

Thirty minutes of Reich-Ranicki criticizing books.

No Political Correctness

The Germans communicate directly, transparently, honestly. They speak their mind freely. Especially when it concerns critical feedback the Germans try to be clear and straightforward. They avoid the use of euphemisms. Germans reject any kind of smooth-talking. Aalglatte, literally eel-smooth or eel-slippery people are viewed as having questionable character. They are not honest enough to state their opinion openly.

Das Kind beim Namen nennen. To call the child by its name. To describe a situation as it is, directly, in no uncertain terms; without flowery, positive language; to avoid describing a situation indirectly; to communicate clearly; to get to the point.

Kein Blatt vor den Mund nehmen. Literally to not put a handheld fan in front of one‘s mouth. To address a subject directly, to state one‘s opinion; from the early days of theater when members of the audience held a type of fan in front of the lower half of their face in order to shout out comments of the play without others attributing the statements to them.

Sandwich Method

The sandwich method is describes the American approach to giving negative feedback. Its goal is to communicate criticism in a way which will avoid demotivating the other person. Like a sandwich with a slice a bread on both the top and the bottom, praise is given at the beginning and the end of the feedback talk. In the middle is the substance of the conversation, the points of criticism. Open with praise. Communicate criticism. Close with praise.

Is there anything new about this? Research on the American approach to communicating criticism over the last fifty to one hundred years would probably show that it is not. American ears know to listen carefully after the positive has been said. They listen for the nuances, the terms used, especially the euphemisms. This makes it all the more complex and difficult to understand for non-Americans, regardless of strong their command of the English language.

„You did a fine job.“

„If you can‘t say anything positive”

Euphemism: The substitution of an agreeable or inoffensive expression for one that may offend or suggest something unpleasant: eliminate for kill; suboptimal for below standard; interesting for bad; issue or challenge for problem; career change, early retirement opportunity, career transition, involuntarily separation for being fired;

economically disadvantaged for poor; temporary negative cash flow for broke; substandard housing or economically depressed neighborhood for slum; collateral damage for deaths of women and children and old people; pre-owned vehicle for used car; adult beverages for alcohol.

Almost every American has at some point in their lives heard the statement „If you can‘t say anything positive, don‘t say anything at all.“ Americans are careful about giving negative feedback. Charles Schwab has been quoted: “I have yet to find the man, however exalted his station, who did not better work and put forth greater effort under a spirit of approval than under a spirit of criticism.”

Criticism in Front of Colleagues

Criticism of an individual team member in the presence of the team is an accepted way in which Germans make that individual aware of a weakness or reoccuring error and request that it be addressed. Not only management, but also colleagues, are authorized – and expected – to voice open criticism, to point out what is not working. This kind of open criticism is not considered to be negative.

Open criticism of colleagues is considered negative, however, if it is not aimed at improving performance, but instead in gaining advantage within the team at the expense of that individual colleague.

rügen. To upbraid, to criticize, to admonish; to point out a weakness or failure; to set someone straight.

Jemanden zur Schnecke machen. Figuratively to make some into a snail. To complain to and about someone, to put down harshly, to set someone straight in a direct and harsh way.

Discretion. To hold something private, secret; to be entrusted; to be tactful, considerate, reserved; not pushy.

Pranger. Pillory. A stone column located in the middle of the village to which individuals are chained for a period of time as a form of punishment for a petty crime. Townspeople would often slap or hit them, throw trash at them, or otherwise humiliate them. To put someone on the Pranger means to criticize, even embarrass them in front of the organization.

Scream and Yell

Spectacular was the interaction between Chancellor Helmut Kohl and SPD-Chairman and former Chancellor Willy Brandt on May 12, 1985 after elections in the state of Northrhine Westphalia.

It was a ZDF (Second German Television) discussion and debate about the results which then, however, turned into an argument between Kohl and Brandt about national topics, including German-American relations.

“You’re hurting the German people with these lies”, Brandt screamed while smacking the table with his hand. “I cannot accept this!”

Kohl, sitting right next to Brandt, remained calm: “You can yell and scream at your employees in the SPD, but not here with us in front of the German people.”