Stromberg (2004–2012). Context: A satirical workplace comedy (German adaptation of “The Office”). Illustration: While the show is comedic and its main character is often inappropriate, much of the humor comes from the contrast between German directness in feedback and the awkwardness of mixing personal and professional spheres. The series lampoons, but also highlights, the expectation that feedback should be about work, not personality.
Duale Ausbildung
Apprenticeship System (Duale Ausbildung). The dual education system is a model of structured, objective feedback: apprentices receive regular, formal evaluations based on skill mastery and performance; feedback is standardized, unemotional, and focused on professional development; personal feelings are set aside; the focus is on competencies and meeting professional standards.
Remembrance, Responsibility
A notable historical example of a German company successfully using neutral, performance-focused feedback is Daimler-Benz (now Mercedes-Benz Group) during its process of historical reappraisal after World War II. In the 1980s, Daimler-Benz became one of the first German companies to appoint an independent commission of experts to conduct a scientific and objective study of its activities during the Nazi era.
This approach was marked by a clear separation of personal feelings from professional responsibility, with the company focusing on facts, accountability, and measurable actions rather than emotional statements or personal blame. The findings led to formal reparations and the establishment of the industry foundation “Remembrance, Responsibility and Future,” involving over 6,500 German companies. The process and communication were characterized by a neutral, unemotional tone, focusing on performance (in this case, historical accountability and reparations) rather than personal sentiment.
rational, impersonal
Max Weber – The Protestant Ethic and the Spirit of Capitalism (1905). Though a sociological work, Weber’s analysis of rationalization and the rise of bureaucracy in German (and Western) society underpins the German approach to work and feedback. He describes a culture in which professional roles are defined by rational, impersonal rules, and performance is assessed objectively, not emotionally.
no personal sentiment
Heinrich Mann – Der Untertan (The Loyal Subject, 1918). This satirical novel examines the German tendency toward authority and order. The protagonist’s rise through the ranks is marked by strict adherence to performance expectations and formal evaluations, with little room for personal sentiment in professional interactions.
German elementary schools
Deutsche Welle – Do you know your Gymnasium from your Gesamtschule? The German school system is certainly complicated. For this week’s Meet the Germans, Rachel heads back to the classroom to get to grips with the different types of schools and to find out what kids like about going to school in Germany.
Rachel moved from the UK to Germany in 2016. As a relative newcomer she casts a fresh eye over German clichés and shares her experiences of settling into German life. Every two weeks she explores a new topic – from German books to German-Turkish culture or Germany’s obsession with cars. This week: German schools and the education system.
Mean
An uncut scene from Bridesmaids where Kristen Wiig and the teenager argue in the jewelry store. This is improv at its best! Who says Americans can get in each other’s face?
YouTube comments:
“This girl was only 14 when she held her own with a professional comedian for 10 minutes.”
“Kristen Wiig is an absolute improv genius and not afraid to set herself up as the punching bag for the little girl.”
“They clearly were having way too much fun with this scene. Mia starts to smile too much because it’s such a joy to go so unhinged on somebody. The director probably said to go in there and completely go off on her but don’t overlap lines so we can edit. The editors probably had too much fun with this scene too. Can you blame any of them?”
“Props to Kristen but that girl annihilated her.”
80% self-censor
7 April 2022. New York Times:
“There is now little doubt that students frequently bite their tongues because they feel unsafe. A 2021 survey of more than 37,000 college students — by far the largest on free expression to date — found that more than 80 percent of students censor their own viewpoints at least some of the time, while roughly one in five students regularly do so. Meanwhile, only 40 percent of students say that they are comfortable openly disagreeing with their professors.”
Yes, hypersensitivity on American university campuses is well-known. What does this have to do with communication and feedback within American companies? Everything. Political correctness, like it or dislike it, has been a growing force in the United States for several decades.
Jeff Bezos Is Getting Astronaut Wings
Starting in January, space tourists will not receive a participation trophy for flying to space. But everyone will be on the honor roll.
The changes will help the F.A.A. avoid the potentially awkward position of proclaiming that some space tourists are only passengers, not astronauts.
The advent of space tourism, and especially the F.A.A.’s new rules, sparked debate over who can be called an astronaut.
But future space tourists should not despair a lack of post-flight flair. Virgin Galactic, Blue Origin and SpaceX have each presented paying and guest passengers with custom-designed wings.
Adults. With a lot of money. Go on a space flight. As passengers. Then want to be called astronauts. What?
Still too direct
“Germans, in general, can often be more direct and straightforward than Americans, and to be honest even after living here for eight years, that directness is still sometimes a little shocking for me, a little bit too much, or even sometimes has made me cry!”
A German comment: “Just your example about some shop assistent telling you that the piece of clothing does not fit you at all: I’m always more suspicious about a shop assistent telling me how good it fits keeping in mind he or she just wants their merchandise sold. So I tend more to appreciate an honest, though maybe direct answer.”
Another German comment: “I’m always irritated how well the Americans can hide the truth of what they are thinking behind compliments and smiles. In Germany If you are getting an honest critique, then the person likes you, thinks said critique can improve you and is interested that you do better. So its a good thing 😉 “
Oh, here’s a good one: “As a German, i feel like lying when i am asked about my opinion and i would try to let it sound “nicer”. Everyone is honest and tells what they think about everything. I tried for a while the way that is used in the staates and i gat really that awfull feeling of lying and i konstantly had to think about how i say things and not what i like to say.
In my opinion germans are just used to that honesty and fee unconfortable to alter the opinion just to sound nicer. The other way around, when i meet people from the staates, i have allways that feeling they are sneaky and false, they try to hide their thoughts behind words. I was never sure how they really are and think.”