United States – Page 28 – understand-culture

Grade inflation

It is getting more and more competitive to get into a prestigious university. One must be a straight A student with a high SAT score to even get into a prestigious public university, such as the University of Washington.

In 2012 the Seattle Times published an article which stated that the average GPA of incoming freshman at the University of Washington in fall 2011 was 3.75. This points out an interesting problem, which is the inflation of grades.

If students need to get better and better grades to get accepted to college, it will eventually devalue the GPA. Furthermore, it could create added stress for young students if they receive a grade that is not an A, such as an B or C. This type of grade inflation could influence the grading scale in a negative way.

Food portions

It is well known that the United States is the land of plenty. According to the American Journal of Public Health, food portions have increased significantly since the 1970s. Additionally, research conducted by New York University shows that American food portions are much larger than those in Europe.

The more food consumed the larger the energy supply created. This larger energy supply can lead to obesity, a serious problem facing many Americans. However, since many studies analyze their data as correlations it is hard to make any judgments about the causation of the relationship of food portion size and obesity.

Popup surveys

A Call Center sends an email to a customer they just served, asking for quick feedback on that service. Websites have popups which give users a chance to respond immediately to what they like and don‘t like. Social networking sites like Facebook have their little thumbs up and down symbols on every page.

Political parties, as well as companies, are constantly asking voters, or consumers, what they like, don‘t like, how they feel, what‘s good bad, up down, right wrong, left right. Marketing in America is too a large degree understood as finding out what people want.

Americans selling something – products, services, political messages – want to know as much as they can about their target groups. Target. It‘s a sign of American customer-orientation. Or, from the perspective of other cultures, customer overorientation.

It is also a sign for the very strong inclination of Americans to quantify human behavior, to use statistics and measurements in order to understand it. Finally, it is a sign of how much Americans value, or take seriously, unreflected impressions and opinions given just after someone has experienced a product, service or an interaction.

„Excellent!”

In sports, positive feedback from your coach regarding your performance can be an important confidence booster. For professional athletes in the U.S. the way the media describes and pictures you can be almost as important to your career as your coach’s approval.

When listening to the commentator of a NBA game one will rarely hears an athlete’s performance described as fine or okay. Some people may think that this is an inflation of words such as excellent and great.

However, the use of such words may simply reflect the quality of the league. It is unclear were the cut off is when using superlatives and if the inflationary use of words such as great, amazing, or terrific has a negative effect on the American viewer of the game. The inflationary use of superlatives might also just be a way to express more optimistic and positive views of the world for which the Americans are known for.

“Do not criticize me in front of the team”

American football. The professional league – NFL. Green Bay, Wisconsin. Cold. Very cold. The Green Bay Packers, the dominant football team of the 1960s. Their coach, Vince Lombardi, one of the greatest of all time. Their quarterback – play-maker, Spielmacher – Bart Starr.

Starr: quiet, serious, disciplined, selfless, talented, understated, fully focused on one goal only, winning. Winning championships. Starr to Lombardi: “Do not criticize me in front of the team, instead just the two of us. Otherwise I cannot lead the team.”

Listen to minutes 3:45 to 4:30

Discernment

Discernment: the right to choose what should be done in a particular situation; the quality of being careful about what you do and say so that people will not be embarrassed or offended; the quality of being discreet.

Showing discernment or good judgment: the ability to make responsible decisions; individual choice or judgment; the power of free decision or latitude of choice within certain legal bounds; separating or distinguishing.

First Known Use: 14th century. Synonyms: discreetness, common sense, horse sense, levelheadedness. Antonyms: imprudence, indiscretion

Source: MerriamWebster online.

„Where they stand“

Americans teams maintain short lines of communication. Informal feedback is given constantly and in both directions. Team lead and individual members want to know at any given time „where they stand.“

Up to the Minute

Frequency: The rate at which something occurs or is repeated over a particular period of time or in a given sample; the fact of being frequent or happening often; Middle English frequence, originally meaning a gathering of people; from Latin frequentia ‘crowded, frequent’.

Americans like not only to know where they stand as individuals at the workplace and as companies in the marketplace. They want to know where things stand in many national areas of interest such as sports, politics, business. They expect up-to-the-minute information, especially in the form of statistics.

In sports, news anchors and statisticians closely monitor team standings, individual statistics: leagues, cities, teams within a particular geographical area, a player’s individual performance, wins, losses, and historical records are under scrutiny. Viewers and fans use statistics in order to anticipate team and individual player performance. This precise monitoring of statistics allows fans to converse with others about the sport, as well as to bet (gamble) on sports.

In politics, polls, surveys and election results are constantly recorded and analyzed in order to predict voter sentiment. Depending on the election, or on the type of political information sought, polls are gathered from hour-by-hour, within days apart or annually. In the majority of U.S. presidential elections over the past 40 years, election monitoring in eastern states are critical to forecasting election results across the country.

In business, stock movements are so closely monitored that most Americans with smartphones have a stocks app. The World Market Watch app allows users to be kept up to date on all world stock markets with real time quotes.

In business news, major outlets report how business reacts to political events. During the announcement of Elizabeth Warren’s win against Scott Brown for the Massachusetts Senate seat in the November 2012 elections the value of stocks on Wall Street decreased as she ran on a platform to greater scrutinize and regulate the financial sector. In August 2011 when Standard and Poor stripped the U.S. of its AAA top credit rating that the country has held for 70 years, stock values immediately fell.

There are currently 239,893,600 Internet users as of June 2010, which is 77.3 percent of the population. The US Census Bureau for 2011 reported that out of 311,591,917 people living in the United States, 232,000,000 Americans are equipped with a mobile communication device, an incredible two-thirds of the population.

Based on circulation the five largest newspapers in the United States are USA Today, The Wall Street Journal, the New York Times, the Los Angeles Times, and the Washington Post. These newspapers publish daily reports of global, national, state and local level events at least daily. The New York Times has Afternoon Updates in their Top News, Opinion, U.S. and Business sections. Online versions offer up to the minute reporting.

In 2012, 81% of Americans in ages between 12-24, 68% between 25-34, 55% between 55-64 and 23% 65+ have a personal profile page on a social networking website. Out of this group, 22% of Americans, roughly over 68 million people check their social networking pages multiple times per day.

Loose canons

Every culture has its definition of what effective leadership is. The ability to communicate criticism in a constructive and discreet manner is one of the most important skills required. Discretion, being a discreet person, handling sensitive issues discreetly, is essential not only to leading high performing teams, but for attracting and retaining high performing individuals.

Managers who are indiscreet, who voice their criticism of individual team members in the presence of others – colleagues, suppliers, customers – are considered to have poor interpersonal skills, to be negative, destructive, even mean spirited.

Americans refer to them as „loose cannons“ or as „time bombs.“ People do their best to avoid them. And talented team players do their best to find another, a better position within the company, or if necessary outside.

Indiscretion is a danger in the American business context. It is demotivating. It scares off talent.

Off-line

Discretion: The quality of having or showing good judgment; ability to make responsible decisions; individual choice or judgment; power of free decision or latitude of choice within certain legal bounds; the result of separating or distinguishing.

Off-line: Americans prefer to discuss sensitive matters „off-line“, meaning to do so privately, one-to-one, separate from the other team members. A capable team lead knows how to practice this kind of discretion while signaling to the other team members that the sensitive issues are being addressed and not „swept under the rug.“

humiliate: To reduce to a lower position in one’s own eyes or others’ eyes. From late Latin humiliate – ‘made humble,’ from the verb humiliare.

Cohesion: The act of forming a united whole. Mid 17th century from Latin cohaes – ‘cleaved together,’ from the verb cohaerere, on the pattern of adhesion.

During World War II, on August 3, 1943, General George Patton slapped a soldier who was hospitalized for psychoneurosis, accusing him of cowardice. The incident nearly ended Patton’s career. A week later, in a far less publicized incident, Patton slapped another soldier, who had been hospitalized for his “nerves.” Many members of Congress and the press called for Patton’s removal from command.

Bobby Knight, one of America‘s most innovative and successful college basketball coaches, was known for his straight-talking, open, honest and impatient, combative personality. After almost thirty years of extraordinary success at the University of Indiana, Knight was fired for very minor indiscretions involving players and students. Mr. Knight once said: “When my time on earth is gone, and my activities here are past, I want them to bury me upside down, so that my critics can kiss my ass.”

Wayne “Woody” Hayes (1913-1987) was the football coach at Ohio State University for over twenty-five years, with a career record of 238 wins 72 losses and 10 ties, winning five national championships. Hayes challenged his players to be the best, often becoming impatient and angry, at times physically rough with them during practices. His career was ended after a 1978-game in which he physically attacked a player on the opposing team.