Germany – Page 3 – understand-culture

Fair Critical Feedback

Germans consider critical feedback to be unfair if it does not include concrete recommendations on how to improve on weaknesses. They believe that people can only improve on what they understand to be suboptimal. Critial feedback, the Germans believe, should therefore be communicated clearly, avoiding any use of politically correct language.

The more objective and impersonal the critical feedback is stated, the less chance it will be taken personally. Feedback experts in Germany go as far as to view personal relationships within teams as a barrier to honest, effective feedback. They often recommend neutral third parties to facilitate particularly critical feedback discussions.

group performance

Die Welle (The Wave, 2008). Context: A high school teacher conducts an experiment to demonstrate the appeal of authoritarianism. Illustration: The feedback given by the teacher to students – and among students themselves – remains focused on behavior and group performance, not on individual personalities. The film explores the consequences of depersonalized, performance-based evaluation in a group dynamic.

fragile mother

Good Bye, Lenin! (2003). Context: A son tries to protect his fragile mother from the truth about the fall of the Berlin Wall. Illustration: Although the film is comedic and emotional, scenes involving hospital staff, government officials, and bureaucrats consistently show feedback and communication that is formal, factual, and impersonal, especially in professional contexts.

the wrong way

“Don’t take it the wrong way.” Meaning: Acknowledges that feedback might feel personal and encourages the recipient to see the positive intent behind it.

considerate, personal

“It’s not what you say, it’s how you say it.” Meaning: Emphasizes the importance of delivering feedback in a considerate, personal manner.

„I‘m getting tired of seeing your mug“

Critique is taken personally in the German culture when it is communicated in a condescending or aggressive way. Germans react very sensitively to personal insults or attacks. There is absolutely no place in German feedback discussions for any form of personal insult.

The ongoing Euro crisis has tested the nerves of both political and business leaders alike in Germany. Chancellor Merkel‘s former Chief of Staff, Ronald Pofalla, criticized harshly a colleague by saying Ich kann Deine Fresse nicht mehr sehen – „I‘m getting tired of seeing your mug“. Fresse is an idiom for an animal‘s mouth. He was forced to apologize in front of Parliamentary Caucus, but remained in his position.

Prussian Civil Service

Civil Service Reforms (18th–19th Century). The Prussian state is famous for pioneering a professional, merit-based civil service. Reforms under Frederick the Great and later administrators emphasized: objectivity and efficiency in evaluating officials; performance-based promotions and appointments, not personal connections; a culture where professional conduct and results mattered more than personal feelings or relationships. Civil servants were expected to perform their duties impartially, and feedback on their work was formal, standardized, and focused strictly on results.

The Family Lawyer

Die Familenanwältin (The Family Lawyer). This series follows lawyer Hanna Lorenz as she navigates both professional and personal upheaval. Within her law firm, Hanna and her colleagues often face conflicts and differing opinions on cases. The show highlights how the characters handle professional disagreements directly and objectively, while still supporting each other in personal matters.

unwavering objectivity

Siegfried Lenz – Deutschstunde (The German Lesson, 1968). In this novel, the main character’s father is a policeman who enforces rules and regulations with unwavering objectivity, regardless of personal relationships. The story explores the consequences of prioritizing duty and performance over personal feelings, reflecting the German value of separating the personal from the professional.

Talent Shows

Talent shows have been popular in Germany for many years. Amateur entertainers take the stage, perform their act, are then judged by a panel of three.

The most famous judge in Germany is Dieter Bohlen, a former pop singer in Germany in the 1980s. Bohlen is known for the crass, aggressive and insulting way in which he criticizes the amateur entertainers. After ten years Deutschland sucht den Superstar (Germany seeks a Superstar) with – or perhaps due to – Dieter Bohlen remains the most popular talent show.

The clearest contrast to Bohlen is Stefan Raab, currently Germany‘s most popular talk show host. Raab, a member of the jury for the Eurovision Song Contest, provides his feedback just as openly and directly as Bohlen or any other German, but in a diplomatic way, often using self-irony, so that the contestants can laugh at themselves.

Raab praised the Eurovision winner, Lena, by addressing her unique way of breathing: „You sing totally differently than is taught in professional voice schools. Your breathing technique is utterly unique, it‘s nowhere near what is considered standard practice.“ Lena smiled back at Raab and said: „I don‘t have a breathing technique.“