Decision-Making – Page 6 – understand-culture

Elastic Clause

The Americans tendency to treat rules more as guidelines even extends to their Constitution. In Article 1 Section 8 of the US Constitution there is a clause which is known colloquially as the Elastic Clause.

This clause gives Congress the ability to add, remove, or change laws as its members see fit. This can include in the judicial system – if a person breaks a law, the court can decide to ignore it and grant the accused clemency, or if a person doesn’t break a law and is taken to court, the court can decide that he/she is guilty anyway.

Public Apologies

In America, celebrities are often considered suppliers, and their fans customers. Anytime celebrities make mistakes or behave in ways which don’t meet their fans’ expectations, they are expected to immediately issue formal apologies. Some of the more recent examples include:

Lance Armstrong – issued a public apology after admitting to using drugs to win the Tour de France seven times. Justin Bieber – issued a public apology after a video surfaced, in which the pop star told a racist joke. Reese Witherspoon – issued a public apology after being arrested for disorderly conduct.

On the same page

The first step an American supplier will take is to gain a deep understanding of the customer‘s needs. Because these aren’t always so concrete, they must also try to identify the perceived needs. The relationship with the customer should be highly collaborative on all levels, from the beginning to the end.

The American supplier, vendor, consultant, constantly strives to make sure that they are “on the same page” with the client. In fact, they work literally side-by-side with the client, going to the client’s place of work and completely adjusting their schedule. They maintain continuous dialogue throughout the process so that they always understand the client’s needs and desires, especially as they change.

This includes knowledge-transfer agreements, which detail when the customer will be able to do something on his own, without supplier assistance, so that he begins to take over the process.

Results: Because the customer exerts such a certain level of control over the external expert (the how as well as the what), the expert is held accountable exclusively for the work dictated (ordered) by the customer. How the results might affect related areas within the client company remains the responsibility of the customer. Responsibility cannot exceed scope of work.

Information: For this collaborative effort to function effectively a high level of communication between customer and supplier is necessary. Information flow is guaranteed via short-term feedback between the customer and the supplier during the entire business relationship. This allow customers to modify their requests depending on changing situations.

American Optimism

Mark Shields was a long-time political journalist. He had a nationally-sydicated column for decades, and was well known for his weekly analysis with David Brooks – a New York Times columnist – on the PBS NewsHour. Listen to minutes 7:28 to 9:25.

Take risks

Jeff Bezos. Founder of Amazon. About being bold: 0:00 to 2:45 minutes.

Nature of the Problem

H.R. McMaster, February 2017 until April 2018 National Security Advisor under President Donald Trump, describes how critical it was at the beginning of his tenure to get clarity on scope. Listen to minutes 3:00 to 4:15 about “the nature of the problem”, and about “framing out the problem”:

McMaster earned an M.A. and a Ph.D. in History, both from the University of North Carolina at Chapel Hill. He turned his dissertation on the strategy of the U.S. in the Vietnam War into his book entitled Dereliction of Duty.

cheese

Who Moved My Cheese? by Spencer Johnson. This business fable is about adapting quickly to change. The characters who succeed are those who make fast decisions and act, rather than waiting for perfect information or circumstances. The story is widely used in American business to encourage employees to embrace quick, adaptive decision-making.

“Ok, let’s go”

D-Day Landings (June 6, 1944). General Dwight D. Eisenhower’s decision to launch the Allied invasion of Normandy was made under immense pressure, with weather and intelligence uncertainties. Despite imperfect information, Eisenhower famously gave the go-ahead with the words “OK, let’s go,” understanding that waiting for perfect conditions could mean missing the opportunity entirely. The bold, timely decision was crucial to the success of the operation and is often cited as a defining example of American decisiveness and willingness to act quickly.

Manifest Destiny

Manifest Destiny and the Mexican-American War (1846–1848). President James K. Polk’s administration pursued rapid territorial expansion under the banner of “Manifest Destiny.” Polk pressed for quick action in diplomatic and military disputes, favoring decisive moves to secure territory rather than protracted negotiations. This approach led to the swift annexation of vast western lands, reflecting the American preference for speed and adaptability in decision-making.

rigged with a bomb

Speed (1994). When a city bus is rigged with a bomb that will explode if the speed drops below 50 mph, police officer Jack Traven must make quick, high-stakes decisions to keep everyone safe. The plot is driven by the need for constant, rapid action, with little time for perfect planning.