Email Overload

Recent advances in technology have shortened the already very short lines of communication maintained in American business. According to a study done by American University in Washington, D.C. “a typical manager receives hundreds of emails a day, and that consumes a substantial amount of work hours.”

In response to this trend, companies such as PriceWaterhouseCooper have created internal rules restricting email on holidays and non-business hours. A survey by the Society for Human Resources Management states that one in four companies have created similar rules.

In the U.S. business environment, managers expect to be kept informed of even small developments in projects under their supervision. In practice this means that managers are often cc’ed on routine emails relating to the „nuts and bolts“ of a project, even if the content of the email does not require input from the manager. This practice is done to ensure that the manager has situational awareness of his team members’ work.