If Europe were a school class, the roles would be assigned quickly. There would be the notoriously offended, the rioters, the bullies, the followers and model students. And there would be the know-it-all: This is Germany. Not only does he know everything very well, he also likes to teach his classmates. And he thinks he’s highly moral: sometimes he thinks he’s something better.
verbal vs. written
In the United States, a verbal agreement can be legally binding under certain circumstances. Contract law in the U.S. is governed by state laws as well as the principles outlined in the Uniform Commercial Code (UCC) and common law precedents. For a verbal agreement to be legally enforceable, it must meet specific criteria, including offer and acceptance, consideration, and mutual intent to enter into a binding agreement. However, the enforceability of verbal agreements can vary based on the nature and value of the agreement.
Certain types of agreements, however, must be in writing to be legally enforceable. This requirement is based on the Statute of Frauds, which mandates that certain contracts must be in writing to prevent fraud and misunderstandings. Examples of such agreements include contracts involving the sale of real estate, agreements that cannot be performed within one year, contracts for the sale of goods valued over a certain amount as specified by the UCC, and agreements to pay someone else’s debt.
While verbal agreements are generally enforceable, proving the existence and specific terms of such agreements can be challenging. Courts may require clear and convincing evidence to substantiate a verbal contract. Testimonies, witness statements, and other forms of corroborative evidence can be considered, but the lack of written documentation often complicates enforcement.
Culturally, Americans may be more open to negotiating and entering into verbal agreements than in some other countries. However, in business and legal contexts, written contracts are typically preferred to minimize ambiguities and provide a tangible record of the agreed terms. While the law may recognize verbal agreements as binding, written agreements remain the standard practice, particularly in high-value transactions or complex contractual arrangements.
Explaing the Works Council
The works council represents the interests of all employees. In our video clip you will find out when and to what extent a works council must be involved and what a head of HR of a major company with a works council has to bear in mind. For further information please visit
Jeff Bezos 1999
Look at his eyes. Listen to his statements. Total focus. On the needs of the customer. The interviewer is struggling. Because he thinks about Amazon as an internet or tech company. Bezos is very patient with his inability to listen carefully.
Negotiations with the Works Council
How to negotiate with the works council? Preparation is key! Practical action plan: 1. Establish the right team. 2. Know your business case. 3. Set specific goals. This video is the second episode of the German Labor Law video series. In this video – Negotiations with the Works Council – Dr. Gerlind Wisskirchen will explain the key principles you should abide by when negotiating with the works council.
The customer is always right
“The customer is always right” is a very common phrase in American business. It was first made popular in the early 20th century when it was used as the slogan for Marshall Field’s Department Store in Chicago and London’s Selfridges Store (founded by American Harry Gordon Selfridge).
Both of these stores became extremely profitable, primarily because they had a reputation for good customer service. As a result, many American businesses have attempted to model their processes on the principle that the customer is always right.

In 1911, in an attempt to promote a local business, the Kansas City Star newspaper included an article about the business owner George E. Scott, saying: “Scott has done in the country what Marshall Field did in Chicago, Wanamaker did in New York and Selfridge in London. In his store he follows the Field rule and assumes that the customer is always right.“
Faster Horses
Henry Ford, the founder of the Ford Motor Company, had a reputation for ignoring customers’ requests. Two of his more famous quotes are:
“If I had asked people what they wanted, they would have said ‘faster horses’” and “Any customer can have a car painted any color that he wants as long as it is black.”
Free Goods
Americans are so worried about losing a customer’s business that if a customer is disgruntled and complains about bad service that they’ve received, it is common for the business to offer the customer free goods or vouchers for future service.
Additionally, many businesses have rewards programs or similar systems that allow customers to earn free goods by using a business’s services a certain number of times.
Many restaurants also offer free food to customers. Urbantastebuds.com lists over 400 American restaurants that offer free food to people on their birthdays. Some of the deals on this website include a free root beer float from A&W All American Food, a free breakfast from Mimi’s Café, and free pancakes from IHOP.
come across as a command
Giving advice to someone is not as simple as just telling them what to do, especially in an intercultural situation where more sensitivity needs to be applied. The problem is that if the advice you give is too direct it can come across as a command. What if you haven’t understood the situation correctly or completely, and your advice is no good? The person seeking your advice needs ‘an out’ – a way that they can reject your advice, or reformulate their request for advice without losing face – or causing you to lose face!
Jobsicherheit vs. Gehalt
Some graduates or applicants eventually reach the point where a decision has to be made: Am I looking for a job that is secure? Or one with a great salary?