Ted Lasso. Context: Follows an American football coach leading a British soccer team. Illustration: Ted’s feedback style is empathetic, supportive, and always considers how his words will affect each player personally. The series is a masterclass in emotionally intelligent, personal feedback that drives both performance and well-being.
television
matter-of-fact
Tatort (since 1970). Context: Germany’s most iconic and long-running police procedural. Illustration: Police officers and detectives routinely evaluate each other’s work, discuss cases, and give feedback in a direct, matter-of-fact manner. Criticism and praise are focused on investigative results and adherence to procedure, not personal attributes.
not in all friendship
In aller Freundschaft (In All Friendship). Context: A long-running hospital drama. Illustration: Doctors and nurses provide feedback to each other about medical decisions, teamwork, and patient care. Assessments are clinical and objective, reflecting the real-world culture of German healthcare where performance is evaluated separately from personal relationships.
awkwardness
Stromberg (2004–2012). Context: A satirical workplace comedy (German adaptation of “The Office”). Illustration: While the show is comedic and its main character is often inappropriate, much of the humor comes from the contrast between German directness in feedback and the awkwardness of mixing personal and professional spheres. The series lampoons, but also highlights, the expectation that feedback should be about work, not personality.
aligned on goals
The Intern (2015). This comedy-drama features a modern workplace where constant communication, feedback, and follow-up are central to the company culture. The characters regularly check in with one another, hold status meetings, and use follow-up to ensure everyone is aligned on goals and responsibilities.
George Carlin
New York Times. May 11, 2022. One of America’s greatest stand-up comics. A satirist in the deepest sense. George Carlin. Always critical of his homeland. Its short-comings. Its deceits. For many a true patriotic American.
“Super common with this breed”
The vet should have stopped after she got the dog-owner to accept the first three. Here are some funny comments:
“for anyone who thinks that eye removal joke is an exaggeration my mom’s yorkie almost had her eyes removed by the vet after years of treatment when another vet cured them easily with some drops and a cream”
“Sounds surprising similar to the last time I took my car in to the mechanic for a “general check-up.”
“When my dog started to have trouble walking the vet touched his belly for like one minute and told me he only has 3 months to live. Charged me $80 for it. He did die 3 months later tho so thanks for the heads up”
Longer! Longer! Longer!
Christoph Waltz, an Austrian who often makes jokes about Germans in a rather gratuitous way, puts Jimmy Fallon to the test with a quiz on the definitions of long German words, like Bezirksschornsteinfegermeister.
YouTube comments:
“For non German speakers: The reason our words are so long is that you can basically string as many words as you want together and it would still count as long as it makes sense.”
“Can we just appreciate Waltz’s unwillingness to go along with Jimmy’s horrid fake laugh? He just stares at jimmy until he stops lol. An absolute icon.”
“You know you’re German when you don’t think the words are long at all.”
The Office
The Office is an American comedy television series adapted from a British series of the same name. The series depicts the everyday lives of office employees in a branch of a fictional paper company.
The office’s manager, Michael Scott, constantly interrupts his workers in an attempt to inspire them and win their approval. His efforts usually fail in a humorous way. Although this is a comedy, the manager’s frequent attempts to keep updated on his employees’ work and interact with them personally is similar to actual office environments.
Soup Nazi
The U.S. tv series Seinfeld. Jerry, George and Elaine visit a new soup stand. Jerry explains that the owner is known as the Soup Nazi due to his insistence on a strict manner of behavior while placing an order, but his soups are so outstandingly delicious that the stand is constantly busy.
At the soup stand, George complains about not receiving bread with his meal. When he presses the issue, George’s order is taken away and his money returned. On a subsequent visit, George buys soup (with a warning that he is pushing his luck), but Elaine, having scoffed at Jerry’s advice on how to order, draws the Soup Nazi’s ire and is banned for a year.
Wait, stop ! We’ll let the video tell the rest of the story.
Why this now famous American TV series episode? In the context of German-American collaboration? And as it relates to the topic customer? Well, show it to any Americans working in the Germany-USA space and then ask them what it is like for them as the customer interacting with Germans as the supplier.