humor – Page 3 – understand-culture

Do it right the first time

The (American) Black Forest Family. “Between Jonathan and me, we have 12 years of collective work experience in Germany. And during that time, German work culture has taught us a lot about work values and the atmosphere of employment in Germany, and how different it is from working in the United States.

Some of these are monumental (like parental leave in Germany, work/life balance, and sick leave) and some of them are small nuances (like work habits and break time). But collectively, our experience of working in Germany has made us better employees and strengthened our relationships with our colleagues. Let’s explore them together.”

Jump to 9:40 about: German “do it right the first time” vs. American “just go.”

“criticism my way”

“I like criticism, but it must be my way.” Mark Twain in his Autobiography

“I don’t mind what the opposition say of me so long as they don’t tell the truth about me. But when they descend to telling the truth about me I consider that this is taking an unfair advantage.” Mark Twain, 1879

Critique and Humour

German colleagues will at times communicate critical feedback with irony, hoping to gain a smirk or a smile. This is not meant to make fun of the colleague whose work is being criticized, but rather to add a lightness to the criticism.

The person criticized is given the opportunity to accept the feedback with a sense of humour and light-heartedness. The Germans value the ability to maintain a healthy, objective distance to one‘s own work.

Humor: the ability to accept with lightness personal imperfections and those of the world, as well as the difficulties of daily life.

Steve Jobs – Merciless Criticism

An article on Jony Ive, the head of design at Apple Computer, in the New Yorker Magazine from February 23, 2105 touches on how the late Steve Jobs gave constructive feedback:

“Jobs’s taste for merciless criticism was notorious. Ive recalled that, years ago, after seeing colleagues crushed, he protested. Jobs replied, ‘Why would you be vague?,’ arguing that ambiguity was a form of selfishness: ‘You don’t care about how they feel! You’re being vain, you want them to like you.’

Ive was furious, but came to agree. ‘It’s really demeaning to think that, in this deep desire to be liked, you’ve compromised giving clear, unambiguous feedback,’ he said. He lamented that there were ‘so many anecdotes’ about Jobs’s acerbity: ‘His intention, and motivation, wasn’t to be hurtful.'”

Steve Jobs. More German than American logic.

Mr. German Man is deflationary

An American woman. About how her German husband is deflationary with scores. And how she is inflationary. Can’t separate the two.

Now this woman is a youtuber. And an American on top. So, she is more than a bit animated. And frankly, she could have made her points in about two minutes instead of seven and a half. But wait, it’s YouTube. And not a webinar.

Begin watching at minute 4:00.

Why Germans don’t give compliments

The absence of criticism can be taken as praise in Germany, Courtney Tenz learned the hard way. On Compliment Day she explains why she misses superficial American compliments, but appreciates the German approach.

“Though it has taken me more than a decade, I have finally come to terms with the fact that in Germany, I won’t be complimented on everything I do and when — if — I garner attention for praise, it will likely be more sincere than anything I’d have heard in the US. Like the one a young girl recently gave me after I visited the beauty salon: ‘You look much better now that your gray hair is gone.'”

George Carlin

New York Times. May 11, 2022. One of America’s greatest stand-up comics. A satirist in the deepest sense. George Carlin. Always critical of his homeland. Its short-comings. Its deceits. For many a true patriotic American.

Euphemisms

Because Americans find it difficult separate what they say from the person they are saying it to – especially in the case of criticism – they strive to use softer, more indirect language, including euphemisms: mild or indirect words or expressions substituted for ones considered to be too harsh or blunt when referring to something unpleasant or embarrassing.

Examples of euphemisms: pre-owned car instead of a used car, sex worker instead of a prostitute, to be between jobs instead of to be unemployed, senior citizen instead of old person, underserved neighborhood or underserved population instead of the poor, or an impoverished, needy neighborhood.

Further examples: economically disadvantaged instead of poor; temporary negative cash flow instead of broke; enhanced interrogation methods instead of torture; collateral damage instead of civilian deaths.

About George Carlin.

Mommy issues

Comments: “They become weak and then they become American.” … “My mom says “geh mit Gott aber geh” (Go with God, but go)” … “My mother is German, and as a child when I would get upset over something she would say to me, “YOU AMERICANS ARE SO SENSITIVE!” *my father is American. I grew up in the states lol” … “We only miss people when they die.” A bit harsh, but thats the German way.”

Serviceability is reliability

Reliability in the U.S. also means serviceability. No product is perfect. Service can make up for it. And service is based on a product’s serviceability. After sales comes service. Should be fast, easy and profitable.

From Ford’s Model T which came with a tool box, all the way to today’s call centers responding 24/7 via 1-800 numbers, to the service trucks on the road, Americans tolerate suboptimal reliability if their concerns are listened to and acted upon.

But wait. Earning profits on a product’s imperfection? The German engineer winces at this. Products should work as developed. The German consumer winces at this. Products should work as promised.