The phrase exists in American English as praise, and Collins and Porras made it a bestselling business book title in 1994 — about companies rather than products. When Americans reach for the phrase, they tend to apply it to institutions.
books
The matter-book
German splits books into Belletristik and Sachbuch. Fine writing, and matter-book.
English calls the second category non-fiction — defined by what it is not. German names it for what it contains.
How to Win Friends and Influence People
Dale Carnegie published it in 1936. It has sold tens of millions of copies and has never been out of print. Its argument is that business outcomes follow from how people feel about you, and its instructions are about attention, names, listening and genuine interest. An American business classic is a book about liking.
Reengineering the Corporation
Hammer and Champy, 1993. One of the bestselling American business books ever published, and its instruction was to stop improving existing processes and abolish them. The subtitle was a manifesto for business revolution. Millions of American managers bought a book telling them their processes were the problem.
Don’t Make Me Think
Steve Krug’s 2000 book on web usability became one of the most widely read American design texts, and the title is the argument. The user should not have to work out how the thing operates.
The one-minute praising
Blanchard’s method is specific: tell the person exactly what they did right, tell them how it makes you feel, pause, and make physical contact — a hand on the shoulder, a handshake. A choreography, taught to millions of American managers, for delivering approval.
Catch them doing something right
The One Minute Manager, published by Ken Blanchard and Spencer Johnson in 1982, spent more than two years on the New York Times bestseller list and has sold more than fifteen million copies.
Its central instruction is that most managers look for people doing something wrong, and the good manager does the opposite — watches for what is being done right and says so immediately.
The most-quoted line from the most-read American management book is an instruction to go looking for reasons to praise.
„Only fools criticize“
In his book How to Win Friends and Influence People (published in 1936 with more than fifteen million copies) the famous American businessman Dale Carnegie made the following statements which have been taken to heart by generations of Americans:
“Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance and arouses resentment.”
“Any fool can criticize, complain, and condemn—and most fools do. But it takes character and self-control to be understanding and forgiving.”
“If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.”
“You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it.”
“I have come to the conclusion that there is only one way under high heaven to get the best of an argument — and that is to avoid it. Avoid it as you would avoid rattlesnakes and earthquakes.”
“By fighting you never get enough, but by yielding you get more than you expected.”
Books on Small Talk
On Amazon.com, there are 125,927 search results for books involving small talk. On BarnesandNoble.com, thee are 328 books found under small talk. Titles include The Fine Art of Small Talk: How to Start a Conversation, Keep it Going, Build Networking Skills—and Leave a Positive Impression by Debra Fine and Turn Small Talk into Big Deals: Using 4 Key Conversation Styles to Customize Your Networking Approach, Build Relationships, and Win More Clients by Don Gabor.
Gift of gab
In his post on Forbes online – Six Reasons Small Talk Is Very Important and How To Get Better At It – Brett Nelson writes:
„Whether getting a job, working with colleagues, winning new clients, entertaining existing ones, all of it requires small talk. You better have the gift of gab.“
He then quotes from How To Get A Job On Wall Street, written by Scott Hoover, Associate Professor of Finance at Washington and Lee University: “In trying to generate business, the deal pitch is obviously critical. What is not so obvious is that simple, seemingly innocuous conversation with potential clients can be just as important. Companies want to hire people who can think on their feet.”
MerriamWebster defines gab as: to talk a lot in an informal way usually about things that are not important or serious; to talk in a rapid or thoughtless manner. First know use 1786. Synonyms: babble, blab, cackle, chatter, chat, jabber, rattle, run on, schmooze, talk, twitter.