Catch them doing something right

The One Minute Manager, published by Ken Blanchard and Spencer Johnson in 1982, spent more than two years on the New York Times bestseller list and has sold more than fifteen million copies.

Its central instruction is that most managers look for people doing something wrong, and the good manager does the opposite — watches for what is being done right and says so immediately.

The most-quoted line from the most-read American management book is an instruction to go looking for reasons to praise.

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