Germans believe that feedback scores are most effective when they are accurate and realistic. When in doubt, Germans are deflationary.
The school grading system is: 1 is sehr gut (very good); 2 is gut (good); 3 is befriedigend (satisfactory); 4 is ausreichend (sufficient); 5 is mangelhaft (insufficient); 6 is ungenügend (failed). Examples
Germans believe that feedback scores are most effective when they are accurate and realistic. When in doubt, Germans are deflationary.
The school grading system is: 1 is sehr gut (very good); 2 is gut (good); 3 is befriedigend (satisfactory); 4 is ausreichend (sufficient); 5 is mangelhaft (insufficient); 6 is ungenügend (failed). Examples
American Approach
Feedback scores are most effective when they are accurate and realistic enough, but also motivating. When in doubt, Americans are inflationary. The school grading system is: A is excellent; B is very good; C is good; D is unsatisfactory; F is failure. Examples
American View
German grades come across as deflationary, thus demotivating, confusing, potentially unjust. The American receiver of feedback is confused about “where I really stand.”
German View
American team leads give inflationary scores. Germans expect – and welcome – negative feedback as orientation and to sharpen their sense of self-critique. Weak performance is described in sugar-coated terms, which over time lose credibility.
Advice to Germans
You‘re getting better scores than in Germany. Be careful. Don‘t let it go to your head. Knock it down by ½ a grade. Look for an opportunity to speak with your American lead alone.
Insist diplomatically that he/she spell out more directly where your weaknesses are. If you lead Americans, erring on the side of praise and motivation has to take the concrete form of higher scores. Inflate them by ½ a grade.
Advice to Americans
If your lead is German, understated praise will come in the form of understated scores. Take it based on the German, not the American scale.
If you feel the assessment is inaccurate or unjust raise the subject carefully, for you could be seen as a coddled American who can‘t take criticism.
If you lead Germans, deflate the scores you give by ½ of a grade. Reduce the “sugar coating”. Germans can take criticism.
If their weaknesses are not addressed, if improvement measures are not recommended, they‘ll draw the conclusion that you‘re either incapable or unwilling to analyze and recommend how they become better players. And that‘s weak leadership.
Feedback scores are most effective when they are accurate and realistic enough, but also motivating. When in doubt, Americans are inflationary. The school grading system is: A is excellent; B is very good; C is good; D is unsatisfactory; F is failure. Examples
It is getting more and more competitive to get into a prestigious university. One must be a straight A student with a high SAT score to even get into a prestigious public university, such as the University of Washington.
In 2012 the Seattle Times published an article which stated that the average GPA of incoming freshman at the University of Washington in fall 2011 was 3.75. This points out an interesting problem, which is the inflation of grades.
If students need to get better and better grades to get accepted to college, it will eventually devalue the GPA. Furthermore, it could create added stress for young students if they receive a grade that is not an A, such as an B or C. This type of grade inflation could influence the grading scale in a negative way.
Penguin. An American publishing house (a part of Random House, which was acquired by Bertelsmann). A flyer tucked into one of their books purchased via Amazon. Quotes by reviewers about some of those other Penguin books:
“A work of art. One of the greatest political biographies ever written.”; “How non-fiction should be written.”; “Magnificent. I finished it with a sense of exaltation.”; “One of the world’s most original and provocative thinkers.”; “A mind-altering book.”; “The most important book on the Second world War in decades.”; “When you read it, you feel like you can topple giants.”
German teams maintain long lines of communication. Feedback takes place in a formal setting, once or twice a year, according to the company‘s official internal process. Seldom do German team leads give team members spontaneous, informal feedback. Germans focus on the details of their work and less so on where they stand individually in the team at any given time.
In sports, positive feedback from your coach regarding your performance can be an important confidence booster. For professional athletes in the U.S. the way the media describes and pictures you can be almost as important to your career as your coach’s approval.
When listening to the commentator of a NBA game one will rarely hears an athlete’s performance described as fine or okay. Some people may think that this is an inflation of words such as excellent and great.
However, the use of such words may simply reflect the quality of the league. It is unclear were the cut off is when using superlatives and if the inflationary use of words such as great, amazing, or terrific has a negative effect on the American viewer of the game. The inflationary use of superlatives might also just be a way to express more optimistic and positive views of the world for which the Americans are known for.
A Call Center sends an email to a customer they just served, asking for quick feedback on that service. Websites have popups which give users a chance to respond immediately to what they like and don‘t like. Social networking sites like Facebook have their little thumbs up and down symbols on every page.
Political parties, as well as companies, are constantly asking voters, or consumers, what they like, don‘t like, how they feel, what‘s good bad, up down, right wrong, left right. Marketing in America is too a large degree understood as finding out what people want.
Americans selling something – products, services, political messages – want to know as much as they can about their target groups. Target. It‘s a sign of American customer-orientation. Or, from the perspective of other cultures, customer overorientation.
It is also a sign for the very strong inclination of Americans to quantify human behavior, to use statistics and measurements in order to understand it. Finally, it is a sign of how much Americans value, or take seriously, unreflected impressions and opinions given just after someone has experienced a product, service or an interaction.
The New York Times online pubished an opinion piece by Mark Bauerlein, Professor of English Literature at Emory University in Atlanta, on May 9, 2015, entitled „What’s the Point of a Professor?“
In it Bauerlein – clearly an American of German descent – writes: „In 1960, only 15 percent of grades were in the A range, but now the rate is 43 percent, making A the most common grade by far.“
The auther further states that faculty members’ attitudes are kindly, too. In one national survey, 61 percent of students said that professors frequently treated them „like a colleague/peer,“ while only 8 percent heard frequent „negative feedback about their academic work.“
According to the survey more than half leave the graduation ceremony believing that they are „well prepared“ in speaking, writing, critical thinking and decision-making.“
„You can’t become a moral authority“, writes Bauerlein, „if you rarely challenge students in class and engage them beyond it. If we professors do not do that, the course is not an induction of eager minds into an enlarging vision. When it comes to students, we shall have only one authority: the grades we give. We become not a fearsome mind or a moral light, a role model or inspiration. We become accreditors.“
Rankings – or standings – are particularly popular in the U.S. Where an individual, team, organization „stands“ is always in competitive comparison to other individuals, teams, organizations.
Examples of college and university rankings include US News and Business Report, Princeton Review College Rankings, College Prowler Traditional College and University Rankings. Subjects of rankings include Liberal Arts Colleges, National University, Research, Student Satisfaction, Diversity, Alumni Networks, among others.
Business school rankings are found in BusinessWeek, Forbes, US News Business School Rankings, Princeton Review Business School Rankings, Wall Street Journal Business School Rankings, Poets&Quants, the Economist. Subsets include region, country, specialization, composite, and endowment.
Law School rankings are found in Vault, LLM Guide, Princeton Review Law School Rankings, US News & World Report, Gourman Report, Hylton, Leiter, National Law Journal, QS World University Rankings, and Judging Law School Rankings.
Corporate rankings are found in Fortune 500, MarketWatch, Most Ethical Companies Rankings, Netweek Green Rankings, Careers.org Company Rankings, Forbes Company Rankings, SEO Company Rankings. Subcaterogies include revenue, ecologically friendliness, ethical behavior, innovation, size, industry, sector, social media presence, pay, employee satisfaction, and career development.