Durability

Germans prefer long lasting products. For which they will pay a higher price. Durable products reduce replacement cost. Durability is a sign of craftsmanship, quality, tradition and continuity. Durable products “stand the test of time.” Examples

Durability

For Americans durability is relative. Products don’t last forever. Change is constant. Products must adapt to the changing needs of customers. Americans value durability, but within a shorter time frame. Examples

Durability

German Approach

Germans prefer long lasting products. For which they will pay a higher price. Durable products reduce replacement cost. Durability is a sign of craftsmanship, quality, tradition and continuity. Durable products “stand the test of time.” Examples

American Approach

For Americans durability is relative. Products don’t last forever. Change is constant. Products must adapt to the changing needs of customers. Americans value durability, but within a shorter time frame. Examples

American View

“Who wants to own a product forever?” Americans like change, variety, alternatives.

German View

In many ways Germans see in America a throw-away society, with little sense of quality, people who overvalue all that is „new and improved.“

Advice to Germans

As always, remain in dialogue, in synch with your German colleagues. Define with them just how durable the product should be, keeping in your field of vision your customers as well as your competition.

Advice to Americans

As always, remain in dialogue, in synch with your German colleagues. Define with them just how durable the product should be, keeping in your field of vision your customers as well as your competition.

Adapt the Oreo?

Durable. Able to exist for a long time without significant deterioration. From Latin durare to last. Adapt: To make fit (as for a new use) often by modification. From Latin adaptare, to fit.

In the American marketplace, innovation is a constant force driving products towards ever greater efficiency and functionality. American products are constantly modified to meet the changing needs of American consumers.

One way to achieve this goal is to simply improve features that already exist. An example is redesigning the display of an alarm clock to make it more readable. Other products will be redesigned and features will be added to them. One example are the new features of each iteration of smatphones and tablets. Battery life is lengthened, screen quality is improved, and features will be adapted based on user feedback.

Americans rarely want to own a product for an extended period of time. There are many products which are constantly updated, changed, modified. These include: computers, electronics, gadgets, automobiles, and clothing styles. Even houses are torn down so that new ones can be built in their place. To the extent that a person is a „product,“ consumers also alter their own physical appearance via cosmetic surgery.

Companies leverage this sentiment by offering incentives for consumers to upgrade their current product. They may offer generous trade-in offers for cell phones or outdated electronics or special leasing deals for expensive items like cars or houses.

They even adapted the Oreo cookie.

„New and improved!“

New and improved! Personal care products seldom change dramatically from year to year in the way that a car manufacturer might add new features or modify the design. Companies redesign the packaging or make some small adjustment and rebrand the product as „new and improved!“ This plays to the American belief that new is inherently good, tapping into the cult of youth, that new equates young with fresh and desirable.

Some products celebrated for their durability are more resistant to rapid change than things like electronics or cars. American-made tools are generally designed to be strong and durable since replacement is expensive and breaking a tool is inconvenient. Durability in the long-lasting, rugged sense is the more desirable quality.

Although old buildings are torn down and replaced with new construction, American building codes specify much more stringent standards than in other parts of the world. What results is high quality – albeit expensive – buildings that endure. Like in many European cities, American historic districts showcase the place’s commitment to the durability of its construction products.

Familiarity breeds contempt

A New Broom Sweeps Clean – A fresh leader gets rid of the old and brings in new ideas and personnel. This term can be found in English as early as 1546 in John Heywood’s proverb collection.

Climb/jump on the Bandwagon – Join a growing movement in support of someone or something, often just as that movement appears to have become successful. This phrase developed after American politicians in the late 19th century began using bandwagons when campaigning for office.

First known use: 1899 by President Theodore Roosevelt: “When I once became sure of one majority they tumbled over each other to get aboard the band wagon.”

Familiarity Breeds Contempt – The better you know someone, the more likely you are to find fault with them. First known use: 1386 in Chaucer’s “Tale of Melibee.”

The Grass is Always Greener on the Other Side – A different situation always seems better than your own. First known use: 1400s.

You Can’t Teach an Old Dog New Tricks – Old dogs (and people) learn less well than the young. Although this phrase primarily refers to people, not products, it nevertheless shows how Americans tend to view old things as outdated and unadaptable. First known use: John Fitzherbert’s 1534 The Boke of Husbandry.”

Cost-benefit relationship

Langlebig. Long lasting, to work over many years; effective over a long period of time; functional, usable over an extended period of time.

Germans prefer products which last a long time, rarely need repair or replacement, and pay for themselves several times over. The unstable economic times of the 20th century have taught the Germans to calculate precisely and carefully the relation between investment and use.

Residential homes and automobiles in Germany, for example, are much more expensive than in other countries. On the other hand they are often of higher quality, meet higher standards. The Germans will pay more, however, for many other kinds of products, such as furniture, household appliances, tools, and clothing.

Many well-known, but expensive brands continue to command customer loyalty. They are of high quality and solid durability. They offer a sense of security to the German consumer.

Although Germans in general like the newest in technology, they are bothered by the fact that many electronics – computers, television sets, mobile phones – are improved upon in ever shorter product development cycles. In those cases it is rarely worth it to invest in expensive models.

Durability, reliability, and quality are product attributes not easily distinguishable. Durability is a question of how long a product lasts. Reliability is about how well it performs. And quality is a general term encompassing many product attributes, but focused primarly on craftsmanship.

“The same product forever?”

Americans rarely want to own a product for an extended period of time. Most are updated, changed, modified on a regular basis, giving them a kind of newness. These include: computers, electronicc, automobiles, and clothing styles.

Even houses are torn down so that new ones can be built in their place. To the extent that a person views themself as a product, some even alter their own physical appearance via cosmetic surgery: lift, tuck, tighten, remove, add.

Americans simply don‘t want to own, use or be seen with the same product for all too long. They want what is new, better, the „next best thing“, whether it is truly better or not.

Think of mobility in the U.S. Large percentages of Americans in a given year move from one place to another. Job mobility has always been a part of the American economy, now more than ever involuntarily.

Americans own cars for shorter amount of years than in most Western cultures. Fashion cycles are short, the trends are frequent. America is the land of fads, crazes, rages. It‘s a very large and diverse market, culture. It is a consume and consumer oriented economy.

Durable is important to Americans, but for a shorter period of time.

Drowning cars

Because Americans like to upgrade products so often, they have developed interesting ways to dispose of their old products. One such way is in an ice car competition.

In many northern cities in the U.S., there is a tradition that involves driving a car out onto a frozen lake in the middle of winter, and taking bets on when the car will break through the ice when temperatures rise. 

The activity became popular in the 1940s when civic groups (such as the Lions Club) realized that putting an old, unused car on the ice and betting on when it would crash through would be a fun competition and a good way to dispose of an old piece of machinery and generate revenue for local cities.

These days, with environmental awareness on the rise, most cities have laws against dumping old cars in lakes. As a result, in cities that continue this tradition, the towns typically remove the engine and transmission, and make sure there are no fluids in the car that might damage the environment. Additionally, the cars are usually tethered to the bank so that they can easily be pulled out of the lake once they break through.

In cities that participate in this tradition, having your car plunge through the ice is considered something of an honor, and it’s not unusual for people to donate their old cars when they want to buy new ones.

Try anything once

The idea that people should try everything once is deeply ingrained in American thinking. In fact, Americans are so hesitant to choose a definite course of action without trying all of the alternatives, that Winston Churchill once said “You can always count on Americans to do the right thing – after they’ve tried everything else.”

Many famous Americans possessed of a try everything once spirit. American actress Mae West once said “I’ll try anything once, twice if I like it, three times to make sure.” In 1920, G.B. Manly offered to take American humorist Will Rogers on an airplane ride. After the ride, Rogers remarked: “Try anything once. Try some things oftener. When you goin’ again?”

American President Franklin D. Roosevelt also had the willingness to try anything – something which is now said to have greatly attributed to his ability to help America out of the Great Depression. FDR’s wife Eleanor once commented about him that “He recognized the difficulties and often said that, while he did not know the answer, he was completely confident that there was an answer and that one had to try until one either found it for himself or got it from someone else.”

Americans take a similar viewpoint towards products. They don’t want something that will last forever, but just long enough for them to try it, and see how it compares to other products that they’ve used. Then they want to move on to try another product.

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