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Off-line

Discretion: The quality of having or showing good judgment; ability to make responsible decisions; individual choice or judgment; power of free decision or latitude of choice within certain legal bounds; the result of separating or distinguishing.

Off-line: Americans prefer to discuss sensitive matters „off-line“, meaning to do so privately, one-to-one, separate from the other team members. A capable team lead knows how to practice this kind of discretion while signaling to the other team members that the sensitive issues are being addressed and not „swept under the rug.“

humiliate: To reduce to a lower position in one’s own eyes or others’ eyes. From late Latin humiliate – ‘made humble,’ from the verb humiliare.

Cohesion: The act of forming a united whole. Mid 17th century from Latin cohaes – ‘cleaved together,’ from the verb cohaerere, on the pattern of adhesion.

During World War II, on August 3, 1943, General George Patton slapped a soldier who was hospitalized for psychoneurosis, accusing him of cowardice. The incident nearly ended Patton’s career. A week later, in a far less publicized incident, Patton slapped another soldier, who had been hospitalized for his “nerves.” Many members of Congress and the press called for Patton’s removal from command.

Bobby Knight, one of America‘s most innovative and successful college basketball coaches, was known for his straight-talking, open, honest and impatient, combative personality. After almost thirty years of extraordinary success at the University of Indiana, Knight was fired for very minor indiscretions involving players and students. Mr. Knight once said: “When my time on earth is gone, and my activities here are past, I want them to bury me upside down, so that my critics can kiss my ass.”

Wayne “Woody” Hayes (1913-1987) was the football coach at Ohio State University for over twenty-five years, with a career record of 238 wins 72 losses and 10 ties, winning five national championships. Hayes challenged his players to be the best, often becoming impatient and angry, at times physically rough with them during practices. His career was ended after a 1978-game in which he physically attacked a player on the opposing team.

“Do not criticize me in front of the team”

American football. The professional league – NFL. Green Bay, Wisconsin. Cold. Very cold. The Green Bay Packers, the dominant football team of the 1960s. Their coach, Vince Lombardi, one of the greatest of all time. Their quarterback – play-maker, Spielmacher – Bart Starr.

Starr: quiet, serious, disciplined, selfless, talented, understated, fully focused on one goal only, winning. Winning championships. Starr to Lombardi: “Do not criticize me in front of the team, instead just the two of us. Otherwise I cannot lead the team.”

Listen to minutes 3:45 to 4:30

„Excellent!”

In sports, positive feedback from your coach regarding your performance can be an important confidence booster. For professional athletes in the U.S. the way the media describes and pictures you can be almost as important to your career as your coach’s approval.

When listening to the commentator of a NBA game one will rarely hears an athlete’s performance described as fine or okay. Some people may think that this is an inflation of words such as excellent and great.

However, the use of such words may simply reflect the quality of the league. It is unclear were the cut off is when using superlatives and if the inflationary use of words such as great, amazing, or terrific has a negative effect on the American viewer of the game. The inflationary use of superlatives might also just be a way to express more optimistic and positive views of the world for which the Americans are known for.

Inspirational Coaches

Herb Brooks – coached the American men’s ice hockey team in the1980 Olympic Games when they won against the Soviet Union, who had won almost every world championship and Olympic hockey tournament since 1954. Inspirational quote: “You were born to be a player. You were meant to be here. This moment is yours.”

Tommy Lasorda – managed four All-Star games, and led the Los Angeles Dodgers to 8 National League West titles, 4 National League pennants, and 2 World Series championships. Inspirational quote: “The difference between the impossible and the possible lies in a man’s determination.”

Vince Lombardi – head coach and general manager of the Green Bay Packers. He led the team to 3 NFL championships and victories at the first two Super Bowls. Inspirational quote: “Perfection is not attainable, but if we chase perfection we can catch excellence.”

John Madden – became the youngest head coach in the American Football League in 1969 at age 33, and led Oakland to 7 AFC Western Division titles and a victory over Minnesota in Super Bowl XI. Inspirational quote: “When the going goes tough, you don’t quit. And you don’t fold up. And you don’t go in the other direction.”

Bill Russell – first as a player, then later as a player-coach, he led the Celtics to 11 championships. Inspirational quote: “The most important part of winning is joy. You can win without joy, but winning that’s joyless is like eating in a four-star restaurant when you’re not hungry. Joy is a current of energy in your body, like chlorophyll or sunlight, that fills you up and makes you naturally want to do your best.”

Bill Walsh – nicknamed “The Genius,” coached the 49ers to 3 Super Bowl wins and was named coach of the year twice. Inspirational quote: “Failure is part of success, an integral part. Everybody gets knocked down. Knowing it will happen and what you must do when it does is the first step back.”

Up to the Minute

Frequency: The rate at which something occurs or is repeated over a particular period of time or in a given sample; the fact of being frequent or happening often; Middle English frequence, originally meaning a gathering of people; from Latin frequentia ‘crowded, frequent’.

Americans like not only to know where they stand as individuals at the workplace and as companies in the marketplace. They want to know where things stand in many national areas of interest such as sports, politics, business. They expect up-to-the-minute information, especially in the form of statistics.

In sports, news anchors and statisticians closely monitor team standings, individual statistics: leagues, cities, teams within a particular geographical area, a player’s individual performance, wins, losses, and historical records are under scrutiny. Viewers and fans use statistics in order to anticipate team and individual player performance. This precise monitoring of statistics allows fans to converse with others about the sport, as well as to bet (gamble) on sports.

In politics, polls, surveys and election results are constantly recorded and analyzed in order to predict voter sentiment. Depending on the election, or on the type of political information sought, polls are gathered from hour-by-hour, within days apart or annually. In the majority of U.S. presidential elections over the past 40 years, election monitoring in eastern states are critical to forecasting election results across the country.

In business, stock movements are so closely monitored that most Americans with smartphones have a stocks app. The World Market Watch app allows users to be kept up to date on all world stock markets with real time quotes.

In business news, major outlets report how business reacts to political events. During the announcement of Elizabeth Warren’s win against Scott Brown for the Massachusetts Senate seat in the November 2012 elections the value of stocks on Wall Street decreased as she ran on a platform to greater scrutinize and regulate the financial sector. In August 2011 when Standard and Poor stripped the U.S. of its AAA top credit rating that the country has held for 70 years, stock values immediately fell.

There are currently 239,893,600 Internet users as of June 2010, which is 77.3 percent of the population. The US Census Bureau for 2011 reported that out of 311,591,917 people living in the United States, 232,000,000 Americans are equipped with a mobile communication device, an incredible two-thirds of the population.

Based on circulation the five largest newspapers in the United States are USA Today, The Wall Street Journal, the New York Times, the Los Angeles Times, and the Washington Post. These newspapers publish daily reports of global, national, state and local level events at least daily. The New York Times has Afternoon Updates in their Top News, Opinion, U.S. and Business sections. Online versions offer up to the minute reporting.

In 2012, 81% of Americans in ages between 12-24, 68% between 25-34, 55% between 55-64 and 23% 65+ have a personal profile page on a social networking website. Out of this group, 22% of Americans, roughly over 68 million people check their social networking pages multiple times per day.

Awards

Award: To give or order the giving of something as an official payment, compensation, or prize to someone; a prize or other mark of recognition given in honor of an achievement. From Anglo-Norman French awarder, variant of Old French esguarder “consider, ordain.”

Americans believe strongly that awards motivate people to perform. The College Football All-America Team is an honor given every year to the best college football players at their respective positions. The Heisman Memorial Trophy is awarded annually to the outstanding player. The Lombardi award is awarded annually to the best college football lineman or linebacker.

The College Basketball All-America team is made up of those players voted the best in the country by the sports press. The Naismith Award is given to the country‘s most outstanding college player.

The Cy Young Award is given to the best pitchers in Major League Baseball, one each for the American and National League. The Most Valuable Player Award, commonly known as the MVP, is the oldest individual award.

The Academy Awards, known as the Oscars, are given annually for excellence of cinematic achievements, in more than a dozen categories. The ceremony is televised live in over 100 countries. The Grammy Awards recognize outstanding achievement in the music industry. The annual presentation ceremony features performances by prominent artists.

Valedictorian is an academic title given to the student delivering the closing statement at a graduation ceremony. Valedictorians are typically the student with the highest academic ranking in their graduating class.

The National Honor Society recognizes high school students demonstrating excellence in the areas of scholarships, leadership, service, and character. The Phi Beta Kappa Society, an academic honor society with 280 chapters, promotes excellence in the liberal arts and sciences at the university level.

American children receive trophies for placing first, second and third in sports competition. In recent years it has become common for all participants to receive some kind recognition for participation alone, including even trophies.

Elementary school students continue to receive stickers or stars on their homework assignments – shiny, glow in the dark, big in size – in order to acknowledge good work.

The Medal of Honor is the highest military honor in the U.S., awarded for personal acts of valor above and beyond the call of duty. The medal is awarded by the President in the name of U.S. Congress.

October 2012. Apple CEO Tim Cook: “Apple is having another incredibly successful year, thanks to all of the hard work by you and your teams. Your focus and dedication to making the best products on earth is what makes Apple such an incredible place. To recognize the efforts that made this amazing year possible, I’m happy to announce that we’re extending the Thanksgiving holiday once again this year. We will shut down with pay on November 19, 20 and 21 so our teams can spend the whole week with their loved ones.”

“Whattya want from me?”

The 2014 Soccer World Championship. Prelims. Germany vs. Algeria. It’s a nerve wracking game, but in the end Germany wins 2:1. It was a tough game for the German team, but in the end they prevailed. Grounds to celebrate, one would think.

Boris Büchler, however, the ZDF television reporter who interviewed center back Per Mertesacker directly after the game, saw things differently. After a short “congratulations” he went straight to his criticisms: “What made the German players so sluggish and vulnerable?”

Mertesacker, already slightly annoyed, emphatically stated that the victory is all that matters: “I don’t give a ****. We’re in the final eight and that’s what counts.”

But Büchler won’t back down: “But this cannot possibly be the level of playing at which you expected to enter the quarter-final? I think the need for improvement must be clear to you as well.”

Mertesacker can no longer keep his cool: “What do you want from me? What do you want, right now, immediately after the game? I don’t understand.” But Büchler stays firm, and repeats his criticism: “Firstly, I congratulate you, and then I wanted to ask why the defensive plays and turnovers did not go as well as one would have liked. That’s all.”

Mertesacker: “Do you think think there is a carnival-troupe (meaning a bunch of clowns) amongst the final 16 teams or something? They made it really hard for us for 120 minutes, and we fought until the very end to prove ourselves. It was a real back-and forth Of course we allowed a lot from them. But in the end our victory was well deserved…”

Mertesacker once again emphasizes how the German team won, in spite of his concession that not everything went as one might have hoped.

But not even this was enough for Büchler: “An absolute show of strength. A high-power performance. Do you think that we will see the same sort of wow-effects again that we saw in the 2010 World Championship, so that the team’s game will improve?”

Mertesacker: “What do you want? Do you want a successful World Championship, or should we just step down and call it a game already? I just don’t understand all of these questions.”

Germany won 2:1. But there will always be something left to criticize. In this case: Just because you won does not mean that you played the game well.

[embedyt] https://www.youtube.com/watch?v=bMJJMpufE2g[/embedyt]

Coachable

To be coachable means to allow yourself to be coached: accept criticism, want to improve, do the necessary extra work in order to perform better, listen to the coach. Critical feedback – regardless of how clear, fair, diplomatically communicated – is only helpful if the team member is willing to work with the coach.

When judging talent American sports coaches look carefully at the willingness and ability of a player to be coached, their coachability. American managers are no different. The ideal player (employee) is one who is self-critical, identifies their own weaknesses, takes the initiative by looking for ways to improve, and communicates all of this to their boss.

American team members want a team lead who can coach. American managers want employees who are coachable.

“Coach me“

Americans expect to be coached by their team lead. If the team lead has accurately identified weaknesses in a team member, and has communicated them clearly, fairly and diplomatically in a feedback talk, then it is expected that the team lead then coach her „player.“

Just as a basketball coach will take extra time with a player after practice to work on dribbling or shooting skills, so too a good manager in the American business context will take the time to explain to the employee how to perform certain tasks better: give presentations, write reports, perform calculations, attach the part to the machine, handle customer issues, work with external suppliers, and manager their own team. The list is endless.

If the team lead, however, is not in a position to coach her player directly – due to time constraints or perhaps she is not a master of the skill herself – then she should, at a minimum, know where to send that team member in order to be coached, taught, instructed, advised.

Coach. Player. Americans want to be coached. American sports coaches are deeply involved in how their players play.

Ask employees

In 2013 there was a lot of controversy regarding allegations of abuse against several members of the Miami Dolphins professional football team. As part of the NFL (National Football League) investigation into these claims, a report was put together analyzing the behavior of the players. This report was primarily based on emails, text messages, and more than a hundred interviews conducted with the Dolphins personnel.

In 2002 the founders of Google attempted to set up an organizational system without managers. After just a few months, however, their system fell apart. Following this, the founders decided to use the failed experiment to determine which characteristics are the most important for strong leaders.

To find these characteristics, the founders considered not only the factual details from the failed system, but they also relied heavily on such things as employee surveys and double-blind interviews.