Spend any time in Germany, and perhaps in other countries, and you will hear directly or indirectly how poorly informed (aka dumb) Americans are.
Keep in mind, however, that Germans consider themselves to be intelligent. And they are. Many of them consider themselves to be more intelligent than Americans. And they are. On average. Perhaps.
At the supermarket check out somewhere in Germany. Cashier to customers: “28,35 Euro”. The customers silently passes the 50 Euro bill to the cashier. “21,65 is your change”. The customer packs up his groceries and leaves the store.
This type of limited conversation at the supermarket check out is not a rarity. Until a couple of years ago this was a common interaction. Nowadays, you will get a “good day” or “have a nice day” from the cashier before he puts the groceries in your shopping cart to make space for the next customer.
However, the cashier would never ask the flour- and sugar-buying customer if they are going to bake today. Furthermore, if a customer buys cereal and milk the cashier would never ask, with a winky face, if they are someone that likes breakfast for dinner. The cashier would also not say how much he likes cookies if someone was buying some. The check out is a place where you pay, not for small talk.
Nein, it’s a very popular word in Germany. The Germans use it all the time. So much so, that they have all sorts of nuanced ways to say it.
Cultures which work closely together, at some point, come up with insider jokes about each other. An insider joke is one which just about everyone in the one culture immediately understands. Hopefully, the spirit of these jokes is friendly and good-natured. The Americans have theirs about the Germans. And the Germans have theirs about the Americans.
“No problem” isn’t even a joke, it’s a phrase. More is not necessary, for every German who has experience working with Americans knows what another German means when they speak it: That Americans are often quite naive about a problem, about its seriousness, impact, complexity (from the German perspective).
So when Americans substitute the term ‘opportunity’ for the word ‘problem’, Germans can become a bit nervous. For many problems offer little to no opportunities. They are simply problems. And they need to be dealt with.
“One should have just asked a Swabian housewife,” said German Chancellor Angela Merkel when asked about the Lehman Brothers collapse in 2008.
In Germany, the traditional image of a housewife in the region of Swabia has typically been a positive one: a woman who is wise with her family’s money. Yet is there anything behind that stereotype?
A funny comment in YouTube: “I’d like to see a Swabian and a Scotsman plan a holiday together. I can only imagine the depths of destitution they would stoop to.”
An American woman. Married to a German man. About how her husband, and his friends, are enthusiastic about insurance. And about how shocked they were to hear that she, and her American friends, never even heard of such kinds of insurance.
Warning ! This woman is a youtuber. And an American on top. So, she is more than a bit animated. And frankly, she could have made her points in about two minutes instead of seven and a half.
The (American) Black Forest Family. “Between Jonathan and me, we have 12 years of collective work experience in Germany. And during that time, German work culture has taught us a lot about work values and the atmosphere of employment in Germany, and how different it is from working in the United States.
Some of these are monumental (like parental leave in Germany, work/life balance, and sick leave) and some of them are small nuances (like work habits and break time). But collectively, our experience of working in Germany has made us better employees and strengthened our relationships with our colleagues. Let’s explore them together.”
Jump to 9:40 about: German “do it right the first time” vs. American “just go.”
“I like criticism, but it must be my way.” Mark Twain in his Autobiography
“I don’t mind what the opposition say of me so long as they don’t tell the truth about me. But when they descend to telling the truth about me I consider that this is taking an unfair advantage.” Mark Twain, 1879
German colleagues will at times communicate critical feedback with irony, hoping to gain a smirk or a smile. This is not meant to make fun of the colleague whose work is being criticized, but rather to add a lightness to the criticism.
The person criticized is given the opportunity to accept the feedback with a sense of humour and light-heartedness. The Germans value the ability to maintain a healthy, objective distance to one‘s own work.
Humor: the ability to accept with lightness personal imperfections and those of the world, as well as the difficulties of daily life.
An article on Jony Ive, the head of design at Apple Computer, in the New Yorker Magazine from February 23, 2105 touches on how the late Steve Jobs gave constructive feedback:
“Jobs’s taste for merciless criticism was notorious. Ive recalled that, years ago, after seeing colleagues crushed, he protested. Jobs replied, ‘Why would you be vague?,’ arguing that ambiguity was a form of selfishness: ‘You don’t care about how they feel! You’re being vain, you want them to like you.’
Ive was furious, but came to agree. ‘It’s really demeaning to think that, in this deep desire to be liked, you’ve compromised giving clear, unambiguous feedback,’ he said. He lamented that there were ‘so many anecdotes’ about Jobs’s acerbity: ‘His intention, and motivation, wasn’t to be hurtful.'”
Steve Jobs. More German than American logic.