The work breakdown

Der Projektstrukturplan. The work breakdown structure. A German project is decomposed into work packages, each with an owner, a deliverable, a duration and a number. The plan is not a list of tasks. It is a structure, and the numbering shows how each piece hangs off the whole.

The bill of materials

Die Stückliste. The bill of materials. A German parts list is structured, levelled and versioned — every component, every sub-assembly, every quantity, with its own part number. The product exists as a document before it exists as a thing.

Empowerment

An American management word, and companies built programmes around it: front-line staff authorised to resolve a problem up to a stated amount without approval. The Ritz-Carlton figure, widely reported at two thousand dollars per guest, became the standard illustration.

The waiver

American processes come with a documented path around them — a variance in a building code, an exception request in procurement, a waiver in a grant programme. The exception is not a failure of the process. It is part of the process, with its own form.

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