Feedback Archives - Page 2 of 9 - understand-culture

Wrongful termination

The Human Resources departments in American companies – especially large ones – have become very careful in how they handle employee performance appraisals. Not only because they strive to develop their talent, but also in order to avoid lawsuits. Even well-designed appraisals can lead to a lawsuit if they are poorly implemented or applied in an inconsistent manner.

Because U.S. labor courts continue to make exceptions to the once solid At-Will doctrine, employers face greater requirements to prove legitimate business reasons for many personnel actions.

At-Will employment is a term used in American labor law for contractual relationships in which an employee can be dismissed by an employer for any reason and without warning.The rule is justified by its proponents on the basis that an employee may be similarly entitled to leave his or her job without reason or warning.

At-Will employment gradually became the default rule under the common law of the employment contract in most states during the late 19th century. Over the 20th century many states modified the rule by adding an increasing number of exceptions, or by changing the default expectations in the employment contract altogether.

“Your success is my success“

It is difficult for Americans to see the relationship between team lead to team member as anything but personal. This for three reasons.

“Your success is my success.” Every American team-lead thinks this, and often says this, to their team members. For it is literally true. The team lead’s success or failure is dependent on her team’s success or failure. Co-dependence is by definition personal.

An American team lead sees himself as coach, mentor, in some cases perhaps even as friend. Each of these roles – in sports, education, relationships – is deeply personal.

Finally, Americans consider it to be next to impossible to have a working relationship between lead and team which is purely business, objective, impersonal. In fact, Americans would not want to work in such an atmosphere. In the U.S. feedback talks, both formal and informal, are personal.

But, in Germany, also. The approach, the logic, the shared operating assumptions are different, however. The more objective, impersonal and neutral the feedback, the more accurate, fair, therefore helpful it is.

“I want you to succeed. Therefore, I will be as clear, analytical and precise as possible.” The German team lead seeks to take herself and the working relationship out of the equation. The focus is on what the company is trying to achieve and the team member’s important role within it. This is neither about her as lead or about their personal relationship.

Team Lead as Defender

Team leads are also expected to defend the team against criticism, whether internal or external. The lead is „out in front“, shielding the team from attack, „taking personal ownership“ of the problems. An American team lead does this also out of self-interest. For any and all criticism of the team is direct criticism of that team lead. „Your success is my success“ has an opposite. „Your failure is my failure.“

To „take ownership means“ to take responsibility for one’s actions; not blaming others. To „take the heat“ means to listen and accept criticism or blame. Take „the bull by the horns“ means to confront a problem head-on, as it is, and deal with it openly.

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”, John Quincy Adams – America‘s sixth president, 1825-1829.

“No man will make a great leader who wants to do it all himself or get all the credit for doing it.”, Andrew Carnegie (1835-1919), an American industrialist who led the expansion of the American steel industry in the late 19th century and who was one of the highest profile philanthropists of his era, whose 1889-article on wealth remains a major advisory for those who aspire to lead philanthropic lives.

“I work for Mary Smith”

When two colleagues meet and the one asks the other what they do in the company, it is typical for Americans to state who their boss is: „Oh, I work for Mary Smith.“ The next statement might be: „in the new product marketing“ or „in global supply chain“ or „in corporate finance.“

Americans work outwards from their work, their team, the organization in which the team is imbedded, and so on. It is also common in the U.S. to hear the statement that „your most important customer is your boss.“

American team leads have influence and power over their team: strategy, organizational structure, roles and responsibilities, and, of course, compensation and professional development. The relationship with the team lead is for the team member a very important one. It influences them very personally.

That working relationship, however, can also be one which extends beyond the workplace to their private lives. It‘s common for American colleagues to be friends, close friends, friends who do things together, whose spouses and children know each other. Americans mix their work and private lives. This can include the boss.

In fact, many Americans would say that the ideal team is made up of capable people, who work hard, support each other, reach their business goals, but in addition know and like each other outside of work. Colleague and friend. Boss and friend.

Hillary vs. Barack

During the 2008 Democratic presidential primaries, when individual state in the U.S. have elections to choose the party‘s candidate, there were several interactions between Hillary Clinton and Barack Obama which made many feel uncomfortable. The interactions were direct, confrontational, critical, in some cases bordering on personal.

Within a week or so the two candidates had softened their tone. The media reported on it at length, speculating that senior people in the Democratic Party had advised Clinton and Obama to do so. They feared that if the attacks continued the winner of the primaries will be damaged going into the general election.

Candidates in the same party exposes each other‘s weaknesses offers opportunities for the opposing Republican Party. Hillary and Barack were asked to be more discrete.

Off-line

Discretion: The quality of having or showing good judgment; ability to make responsible decisions; individual choice or judgment; power of free decision or latitude of choice within certain legal bounds; the result of separating or distinguishing.

Off-line: Americans prefer to discuss sensitive matters „off-line“, meaning to do so privately, one-to-one, separate from the other team members. A capable team lead knows how to practice this kind of discretion while signaling to the other team members that the sensitive issues are being addressed and not „swept under the rug.“

humiliate: To reduce to a lower position in one’s own eyes or others’ eyes. From late Latin humiliate – ‘made humble,’ from the verb humiliare.

Cohesion: The act of forming a united whole. Mid 17th century from Latin cohaes – ‘cleaved together,’ from the verb cohaerere, on the pattern of adhesion.

During World War II, on August 3, 1943, General George Patton slapped a soldier who was hospitalized for psychoneurosis, accusing him of cowardice. The incident nearly ended Patton’s career. A week later, in a far less publicized incident, Patton slapped another soldier, who had been hospitalized for his “nerves.” Many members of Congress and the press called for Patton’s removal from command.

Bobby Knight, one of America‘s most innovative and successful college basketball coaches, was known for his straight-talking, open, honest and impatient, combative personality. After almost thirty years of extraordinary success at the University of Indiana, Knight was fired for very minor indiscretions involving players and students. Mr. Knight once said: “When my time on earth is gone, and my activities here are past, I want them to bury me upside down, so that my critics can kiss my ass.”

Wayne “Woody” Hayes (1913-1987) was the football coach at Ohio State University for over twenty-five years, with a career record of 238 wins 72 losses and 10 ties, winning five national championships. Hayes challenged his players to be the best, often becoming impatient and angry, at times physically rough with them during practices. His career was ended after a 1978-game in which he physically attacked a player on the opposing team.

Praise Inflation

Awards in the American culture are omnipresent, ubiquitous – everywhere. A critical, and self-critical, discussion has begun. It is small, but growing. Many in the U.S. believe that there is too much praised given, often when not earned, often inflated.

The fear is that generations of Americans are being raised with unrealistic expectations, with an inaccurate estimation of themselves, of their abilities. The danger is that these generations will become frustrated, angry, or even worse, not willing to work as hard as is needed in order to succeed.

A growing number of Americans are no longer willing to call things great, super, fantastic, awesome, or amazing. They do not believe that schools systems should give grades higher than what is statistically possible, such as higher than a 4.0, which is equivalent to an A or a 1.0.

Mr. Buffett drinks Cherry Coke

Every year, tens of thousands of investors trek to Omaha in Nebraska. The Berkshire annual shareholder meeting is known as the “Woodstock of Capitalism” for the fervor of the investors — some owning only a single share — who travel to Omaha just for the chance to listen to Mr. Buffett and his longtime business partner, Charles Munger.

Several questions zeroed in on politics. Mr. Buffett, a Democrat with a close relationship to former President Barack Obama, gave careful criticism of President Trump’s policies. He made the argument that the American Health Care Act, which passed the House this past week (May 2017), was no more than “a huge tax cut for guys like me.”

When a protester from Germany delivered a long speech criticizing Coke, sugar and capitalism itself, Mr. Buffett said he would continue to drink his favorite beverage, Cherry Coke.

Woodstock of Capitalism. Sports arena. Ca. 20,000 shareholders in the audience. Long Speech. Critical. Not just of Coke and sugar. But of capitalism, also. German.

Source: “Warren Buffett, at Berkshire Meeting, Condemns Republican Health Care Bill.” Michael J. de la Merced. New York Times. May 6, 2017.

„Excellent!”

In sports, positive feedback from your coach regarding your performance can be an important confidence booster. For professional athletes in the U.S. the way the media describes and pictures you can be almost as important to your career as your coach’s approval.

When listening to the commentator of a NBA game one will rarely hears an athlete’s performance described as fine or okay. Some people may think that this is an inflation of words such as excellent and great.

However, the use of such words may simply reflect the quality of the league. It is unclear were the cut off is when using superlatives and if the inflationary use of words such as great, amazing, or terrific has a negative effect on the American viewer of the game. The inflationary use of superlatives might also just be a way to express more optimistic and positive views of the world for which the Americans are known for.

“criticism my way”

“I like criticism, but it must be my way.” Mark Twain in his Autobiography

“I don’t mind what the opposition say of me so long as they don’t tell the truth about me. But when they descend to telling the truth about me I consider that this is taking an unfair advantage.” Mark Twain, 1879