Conflict – Page 11 – understand-culture

“Patience is the strongest of weapons”

Max Weber described politics as “slowly drilling through the thickest boards”, meaning it demands patience and perseverance to reach one’s goals.

Konrad Adenauer – West German chancellor form 1949 until 1963 – had the same thought in mind when in 1946 he said:

“Patience is the strongest of weapons, of a defeated people laid so low.” Germany after the Second World War lay in ruins. And due to the crimes committed by its Nazi-regime was an occupied pariah state.

Because Adenauer knew it would be many years before Germany would be reunited, he stressed patience and perseverance not only to the West Germans, but also to the Western Allies – the occupying forces.

Adenauer referred time and again to German history, to the two world wars and the centuries further back. His approach, his long-term perspective, his stamina, proved to be right. Twenty years after his Adenauer’s death the two Germanies were reunited and has become one of the great forces for stability in and for Europe.

German Reunification

The reunification of East and West Germany is a landmark case of conflict resolution managed through careful negotiation, legal frameworks, and evidence-based policymaking. The process involved extensive documentation, transparent communication, and step-by-step integration of political, economic, and legal systems. While not mediated by a single agency, the approach relied on traditional German strengths: methodical problem-solving, inclusion of multiple stakeholders, and a commitment to transparency and rule of law .

Tischtuch zerschnitten

Der Tischtuch ist zerschnitten. The tablecloth has been ripped in two.

In the German context, to escalate a conflict within the team to the next management level is considered to be a sign of failure. Failure of the conflict parties to resolve their problem. Failure to at least come up with a proposed resolution which they can take to their team lead for her input, and perhaps her decision.

Escalation is the equivalent of going to court, of one party suing the other. For Germans, the severity of such a step just about rules out any chance that the two parties will be able to work together again. And regardless of how their German manager assists in the resolution, regardless of the outcome, she will view her two team members as having failed themselves, the team and her.

Inspector Bärlach

Friedrich Dürrenmatt – Der Richter und sein Henker (The Judge and His Hangman, 1950). This crime novel follows Inspector Bärlach as he investigates the murder of a police officer. The story is a masterclass in methodical investigation, weighing of evidence, and unraveling of motives and circumstances. Dürrenmatt’s work reflects the German tradition of meticulously reconstructing events and motives to reach a just resolution.

German Mediator Training

Key Components of German Mediator Training

Duration and Structure: Training typically involves at least 130 hours of instruction over several months, often divided into modules. These modules cover both theoretical foundations and extensive practical exercises, including role-plays and supervised mediation cases.

Core Content Areas: communication techniques and conflict analysis, mediation process phases (from initial contact to final agreement); legal framework for mediation and enforceability of agreements; ethics, liability, and confidentiality; digital mediation and online communication skills; special topics such as diversity, workplace, and family mediation.

Practical Experience: trainees must complete several supervised mediations (currently five within three years after training) to qualify as a “certified mediator.” This ensures hands-on experience in real conflict situations.

Interdisciplinary Approach: trainers come from diverse backgrounds—law, psychology, business, and communication science—providing a broad perspective on conflict resolution.

Continuous Professional Development: certified mediators are required to participate in ongoing education and supervision to maintain their credentials, ensuring they stay current with best practices and new developments in the field.

Flexible and Modern Learning Formats: training can be completed in-person or online, with interactive elements such as digital whiteboards, podcasts, and online learning platforms supporting the curriculum.

Certification and Quality Assurance: he title “Certified Mediator” is protected by law and requires completion of a recognized training program, fulfillment of practical case requirements, and ongoing professional development.

Training programs are regularly updated to reflect new legal and technological developments, such as online mediation skills.

In summary, German mediator training is rigorous, interdisciplinary, and highly practical, combining legal, psychological, and communication expertise to ensure mediators are well-prepared to handle conflicts effectively and professionally.

Katharina Blum

Heinrich Böll – Die verlorene Ehre der Katharina Blum (The Lost Honor of Katharina Blum, 1974). This novel tells the story of a woman’s life being destroyed by tabloid journalism and public suspicion. The narrative is structured as a quasi-investigative report, presenting evidence, testimonies, and different perspectives to reconstruct the truth behind the scandal. Böll’s novel is a critique of media sensationalism but also a literary experiment in objective reporting and evidence-based narrative, mirroring the German mediator’s analytical approach.

Luftwaffe officer

Ihr Urteil (Terror, 2016). This courtroom drama, adapted from a stage play, explores the trial of a Luftwaffe officer. While the film includes a trial, it is notably less theatrical and more procedural than American counterparts, emphasizing legal process over direct emotional confrontation.

Peinlich

Konflikt. Conflict. Latin conflictus. Collision, hitting, crashing together; a difficult situation caused by opposing opinions; to go against something, to argue, battle, fight with another.

Streit. Argument. Old High German strīt. To go against, uproar, to argue against each other vociferously; to bicker, to argue loudly, emotionally, intensely, including physical attacks. A term used in the past for battle, military confrontation. To arm yourself for a Streit.

Auseinandersetzung. To address an issue at length; discuss, debate, argue; sharp, bitter verbal confrontation; conflict between peoples fought militarily.

Peinlich. Embarrassing. From Middle High German pīnlich. Painful, from pein, pain; Latin poena, punishment; feeling of discomfort, unease, shame.

Überspielen. To hide something negative, cover up; to distract from an embarrassment; to refer to a negative situation with humour so as to mask it.

Petzen. To „rat on“ another person. Germans team members are very reluctant to go to their team lead in order to inform about a problem or another team member‘s poor work.

Denunzieren. To denounce. To go to an authority in order to provide negative or incriminating information about another person. To be an informant.

Maria Stuart

Friedrich Schiller – Maria Stuart (Mary Stuart, 1800). This historical drama reconstructs the final days of Mary, Queen of Scots, focusing on the legal and moral evidence that leads to her execution. Schiller’s play is a profound meditation on justice, evidence, and the interplay of personal motives and political necessity—central concerns in German approaches to conflict and resolution.

procedural not adversarial

In German crime and legal dramas, such as Tatort and the various SOKO franchises, investigations are typically methodical, with suspects and witnesses interviewed separately by police. The process is procedural and avoids dramatic, adversarial courtroom showdowns, focusing instead on careful fact-finding and structured dialogue.

These series collectively demonstrate the German cultural and procedural logic of minimizing direct confrontation in conflict resolution, aligning with the business practice of interviewing conflicting parties separately to reduce tension and facilitate resolution.