Critique Archives - understand-culture

“I won’t accept this prize“

In 2008 leading literary pundit Marcel Reich-Ranicki was supposed to receive the German television award for his life’s work. Reich-Ranicki also came to the awards show and listened to the laudation by Thomas Gottschalk. However, in his thank-you address he had little thanks left for the award that he a just been presented with.

Instead, he explained, that he had already received many important prizes in his life, and that it had never been difficult for him to say thank you. But today, he was “in a very horrible situation“, as he was forced to “somehow react” to the prize which he had received, and was asked to be “not too harsh”.

“I don’t want to offend anyone. No, I don‘t want to do that. But I would just like to come out and say that I will not accept this prize. If the prize had come with money I would have given the money back, but it didn’t come with money. I can only fling this object […] away from me, or throw it at someone’s feet. I cannot accept it! And I also found it terrible to have to suffer this event for five hours.”

Reich-Ranicki’s speech left his audience perplexed. During his speech the cameras continued to capture shocked expressions amongst the members of the audience, here and there and embarrassed grin, a few laughs. Reich-Raniki was bold enough to call the German Television award, which many of the attending actors and producers used to sing their own praises, ‘rubbish’. Freely and without restraint. Controversial. Typical Reich-Ranicki.

“Coach me“

Americans expect to be coached by their team lead. If the team lead has accurately identified weaknesses in a team member, and has communicated them clearly, fairly and diplomatically in a feedback talk, then it is expected that the team lead then coach her „player.“

Just as a basketball coach will take extra time with a player after practice to work on dribbling or shooting skills, so too a good manager in the American business context will take the time to explain to the employee how to perform certain tasks better: give presentations, write reports, perform calculations, attach the part to the machine, handle customer issues, work with external suppliers, and manager their own team. The list is endless.

If the team lead, however, is not in a position to coach her player directly – due to time constraints or perhaps she is not a master of the skill herself – then she should, at a minimum, know where to send that team member in order to be coached, taught, instructed, advised.

Coach. Player. Americans want to be coached. American sports coaches are deeply involved in how their players play.

Constructive Criticism

Critique: A detailed analysis and assessment of something, especially a literary, philosophical, or political theory. Derived from mid 17th century from French, based on Greek kritikē tekhnē ‘critical art”.

Constructive criticism is legitimate criticism – fair, objective, well grounded. It is constructive when its purpose, tone and spirit aim to help the other person recognize, understand and then correct their weaknesses. Constructive criticism is helpful.

Employee evaluation helps management to measure performance while maintaining motivation and reducing employee turnover. It has three components: praise work well done; address areas of improvement; recommend improvement measures. Employee evaluations also serve as documentation of future goals to be reviewed at a later date.

There are 58,885 books on self-improvement on Amazon.com. The most popular areas for self-improvement are money management, healthy living, attitude, speaking skills, time management, and interpersonal relations.

Popular titles include “The Power of Self-Coaching: The Five Essential Steps to Creating the Life You Want” by Joseph J. Luciani, “The Secret Art of Self-Development: 16 Little-Known Rules for Eternal Happiness & Freedom” by Karl Moore, “50 Self-Help Classics: 50 Inspirational Books to Transform Your Life from Timeless Sages to Contemporary Gurus” by Tom Butler-Bowdon, and “I Had It All The Time: When Self-Improvement Gives Way to Ecstasy” by Alan Cohen.

Steve Jobs – Merciless Criticism

An article on Jony Ive, the head of design at Apple Computer, in the New Yorker Magazine from February 23, 2105 touches on how the late Steve Jobs gave constructive feedback:

“Jobs’s taste for merciless criticism was notorious. Ive recalled that, years ago, after seeing colleagues crushed, he protested. Jobs replied, ‘Why would you be vague?,’ arguing that ambiguity was a form of selfishness: ‘You don’t care about how they feel! You’re being vain, you want them to like you.’

Ive was furious, but came to agree. ‘It’s really demeaning to think that, in this deep desire to be liked, you’ve compromised giving clear, unambiguous feedback,’ he said. He lamented that there were ‘so many anecdotes’ about Jobs’s acerbity: ‘His intention, and motivation, wasn’t to be hurtful.'”

Steve Jobs. More German than American logic.

Focus on Weaknesses

In feedback discussions the Germans focus on what isn‘t working. This is a shared logic. Both team lead and team members address primarily weaknesses. The Germans waste little time discussing what is working, instead taking direct aim at deficits.

This problem-orientation is considered positive, constructive and future-oriented. It is a proven approach to assessing suboptimal work results and laying the foundation for improvement. Germans are very pragmatic about reducing mistakes. They often say: „That was good work, but ….“

Every German hears at a young age the statement: Selbsterkenntnis ist der erste Schritt zur Besserung, self-critique is the first step towards improvement. Critique of others and of oneself is legitimate and necessary in order to improve. Germans believe that the individual needs first to admit their own weaknesses before being able to eliminate them.

Continuing Education

The Germans consider education, and continuing education, to be the foundation of their economy. Their companies, large and small, set aside generous budgets to continuously broaden and deepen the skill sets of their employees.

Training organizations, management consultants, subject area experts all market their expertise in helping companies to reduce errors and to optimize work processes. The key from the German perspective is anticipating and preventing problems.

Roughly 45% of all German employees participate in continuing education sponsored by their employer. 25% of those programs run for several months. 60% of all continuing education in Germany takes place within companies. The Germans are keenly aware of the important role knowledge and skills play in their economic future.

“Whattya want from me?”

The 2014 Soccer World Championship. Prelims. Germany vs. Algeria. It’s a nerve wracking game, but in the end Germany wins 2:1. It was a tough game for the German team, but in the end they prevailed. Grounds to celebrate, one would think.

Boris Büchler, however, the ZDF television reporter who interviewed center back Per Mertesacker directly after the game, saw things differently. After a short “congratulations” he went straight to his criticisms: “What made the German players so sluggish and vulnerable?”

Mertesacker, already slightly annoyed, emphatically stated that the victory is all that matters: “I don’t give a ****. We’re in the final eight and that’s what counts.”

But Büchler won’t back down: “But this cannot possibly be the level of playing at which you expected to enter the quarter-final? I think the need for improvement must be clear to you as well.”

Mertesacker can no longer keep his cool: “What do you want from me? What do you want, right now, immediately after the game? I don’t understand.” But Büchler stays firm, and repeats his criticism: “Firstly, I congratulate you, and then I wanted to ask why the defensive plays and turnovers did not go as well as one would have liked. That’s all.”

Mertesacker: “Do you think think there is a carnival-troupe (meaning a bunch of clowns) amongst the final 16 teams or something? They made it really hard for us for 120 minutes, and we fought until the very end to prove ourselves. It was a real back-and forth Of course we allowed a lot from them. But in the end our victory was well deserved…”

Mertesacker once again emphasizes how the German team won, in spite of his concession that not everything went as one might have hoped.

But not even this was enough for Büchler: “An absolute show of strength. A high-power performance. Do you think that we will see the same sort of wow-effects again that we saw in the 2010 World Championship, so that the team’s game will improve?”

Mertesacker: “What do you want? Do you want a successful World Championship, or should we just step down and call it a game already? I just don’t understand all of these questions.”

Germany won 2:1. But there will always be something left to criticize. In this case: Just because you won does not mean that you played the game well.

[embedyt] https://www.youtube.com/watch?v=bMJJMpufE2g[/embedyt]

Diane Krueger

mobil. Magazine of the German Rail. December 2017. An interview with the actor Diane Krüger. Question: “Colleagues for your earlier years claim that you were extremely ambitious. Is it true?”

Krüger: “When I was a little girl my mother never said to me: ‘You’re the best, the greatest, the most beautiful’. Instead all she ever said was: ‘Work harder. You can do better.'”

No Political Correctness

The Germans communicate directly, transparently, honestly. They speak their mind freely. Especially when it concerns critical feedback the Germans try to be clear and straightforward. They avoid the use of euphemisms. Germans reject any kind of smooth-talking. Aalglatte, literally eel-smooth or eel-slippery people are viewed as having questionable character. They are not honest enough to state their opinion openly.

Das Kind beim Namen nennen. To call the child by its name. To describe a situation as it is, directly, in no uncertain terms; without flowery, positive language; to avoid describing a situation indirectly; to communicate clearly; to get to the point.

Kein Blatt vor den Mund nehmen. Literally to not put a handheld fan in front of one‘s mouth. To address a subject directly, to state one‘s opinion; from the early days of theater when members of the audience held a type of fan in front of the lower half of their face in order to shout out comments of the play without others attributing the statements to them.

„If you can‘t say anything positive”

Euphemism: The substitution of an agreeable or inoffensive expression for one that may offend or suggest something unpleasant: eliminate for kill; suboptimal for below standard; interesting for bad; issue or challenge for problem; career change, early retirement opportunity, career transition, involuntarily separation for being fired;

economically disadvantaged for poor; temporary negative cash flow for broke; substandard housing or economically depressed neighborhood for slum; collateral damage for deaths of women and children and old people; pre-owned vehicle for used car; adult beverages for alcohol.

Almost every American has at some point in their lives heard the statement „If you can‘t say anything positive, don‘t say anything at all.“ Americans are careful about giving negative feedback. Charles Schwab has been quoted: “I have yet to find the man, however exalted his station, who did not better work and put forth greater effort under a spirit of approval than under a spirit of criticism.”