Fehlervermeidung, literally mistake avoidance, is central to German thinking, where progress is often understood as the absence of regression. Germans prefer to not undertake action which could lead to mistakes. “Get it right the first time” could be their motto. Moving ahead in one’s career is often based on making fewer mistakes than other colleagues.
For many years a large department store chain used the slogan “Good is not good enough for us.” German companies expect near error-free work from their people.
The Stiftung Warentest, literally Foundation for Product Testing, established in 1964, enjoys a very high level of trust and prestige among the German population. The foundation rigorously tests products and services, providing their results in monthly print and on-line publications.
“The hair in the soup” is a German figure of speech which describes well German Problembewusstsein – literally: problem-consciousness. “To look for a hair in the soup” goes even further, describing the strong German inclination to look for problems even in areas where they are not likely to exist.
“Their approach demonstrates that their entire Middle East policy has been a total failure. It is now necessary to do serious analysis about the havoc the Americans have wreaked especially in Iraq when they started the war based on false claims (of weapons of mass destruction).”
Statements made in response to the dramatic military gains made by ISIS-forces in the Middle East by Peter Scholl-Latour – the recently deceased elder statesman of German foreign correspondents and author of many books, especially about that region.
A closer look at the quote reveals characteristics typical of the German Mahner – from mahnen: to give friendly earnest advice or encouragement to; but also to warn, rebuke, chide, reprimand, reproach.
Before the Mahner can raise his index finger and issue a rebuke, he must have deep subject-matter knowledge and expertise. This includes having done serious and thorough analysis of the matter at hand.
The German public held Scholl-Latour in very high esteem. Time and again he was able to convince his readers and listeners of his point of view based on his almost awe-inspiring presence, on his many years of professional experience in several regions of the world, and on his broad and deep understanding of cultures and politics.
For nothing persuades the German public more than an expert who combines theoretical knowledge of a complex subject with many years of personal experience dealing with that subject.
November 12, 2024. Bill Anderson, CEO of Bayer, reports on the company’s progress. A video with the title “90 days in 90 seconds.”
However, many Germans were not convinced. Not because Germans are mean people. Not because Germans are negative, destructive, or pessimistic. But instead, because they have a different approach to persuasion. How they persuade. How they allow themselves to be persuaded.
See the Anderson-video and the comments on LinkedIn. Here are some of the German comments:
“Dear Bill Anderson: I know that you have a difficult job, and I don’t want to blame you for the mistakes of your predecessors. Nevertheless, you should be able to honestly tell employees, shareholders and the German public, how things are going at Bayer. Your above statement is in my point of view misleading and irresponsible.
Bayer’s existence is threatened and you and the top management (seem) have not yet understood this. Stop being the Olaf Scholz (German Chancellor) of the German industry and please switch from Disney Land mentality to the necessary crisis mode. If you and management are unable to recognize, communicate and resolve the realities, please clear the way for leaders who can. And please stop sugarcoating terrifying realities ASAP!!!”
The commenter is a Ph.D. university professor in Pathology and Immunology. And the commenter is a German who has also become an American citizen.
Another comment from a German on LinkedIn: “‘We’re making great progress in some areas.”‘ You cannot be serious! The share price is at a 20-years low. It is true that you cannot be blamed for your predecessors’ mistakes, but where was the share price at, when you started as CEO at Bayer?”
And this from a Bayer-employee: “With this performance and a drop of more than 10% in share price today, I would be surprised if you survive another year as CEO. Be honest and inform the public that the Bayer Monsanto merger is a huge insolvency risk. It is time for a rescue plan to save at least parts of the company.” The commenter is German.
Fehlerkultur – literally failure-culture – is defined by sociologists as the way in which societies react to failure (mistakes) and to those who commit them. A German psychologist took a closer look at Fehlerkultur within German companies.
In the past, innovation in Germany, he wrote, was the product of a long collective decision making process. The great inventions of the Industrial Revolution in Germany were very seldom the result of an individual genius, but instead the achievement of groups of men and women.
Problems (mistakes, errors, failures) were identified, analyzed and solved collectively, as a group. The final product was ausgereift – technically mature, well-engineered, sophisticated. American-styled “trial and error” does not exist in German thinking, which is why there is no accurate German translation for it.
The negative side of this German national-cultural strength is that a systematic, perfection-oriented group approach to solving problems (to innovation) requires patience and time. And time is not always offorded by today’s rapid market developments.
It is in such circumstances, according to the study, that the Germans inclination to blame those who take risks and inevitably make mistakes comes stronger into play.
Mistakes are deemed almost as a personal and professional transgression which demand being exposed, and the perpetrator punished. This heightens even more the innate German fear of commiting errors, which in turn stymies creative thinking.
Sunday. September 26, 2021. Federal elections in Germany. Angela Merkel, after sixteen years in office, four consecutive terms, had decided not to run for re-election. In a few weeks we’ll know who her successor is.
Serge Schmemann, one of the world’s sharpest observers and analysts of events in Germany, and in Europe, wrote about Frau Merkel:
“These traits of honesty, modesty, discipline, persistence and reserve would seem almost quaint elsewhere, in New York City, say. But when someone facing almost insurmountable political odds — as a woman, an East German and a scientist — rises to the pinnacle of German power and stays there for four terms, there’s something for America and other democracies, where decent people are increasingly shunning politics, to learn and emulate.”