National Response to 9/11. The collective response to the September 11, 2001, terrorist attacks is remembered as a moment when Americans came together, and feedback – through public praise, memorials, and support-was directed at individuals such as first responders and victims’ families. The outpouring of support and recognition was highly personal, emphasizing empathy, emotional connection, and the linking of national performance (resilience, unity) with individual stories and heroism.
performance
Performance Appraisals For Dummies
amazon(dot)com listed 22,000 books about „giving feedback“, 62,000 titles on „performance reviews“ and a total of 127 how-to books alone about „performance review phrases“, including Performance Appraisals and Phrases For Dummies.
Its profile states:
„Whether you’re a manger looking to implement employee appraisals for the first time, concerned with improving the quality and effectiveness of the appraisal process, or simply trying to save time and mental anguish Dummies provides the tools you need to save time and energy while presenting fair and accurate evaluations that foster employee growth.
This convenient, portable package includes a full-length appraisal phrasebook featuring over 3,200 spot-on phrases and plenty of quick-hitting expert tips on making the most out of the process.“
A reviewer commented:
„… This book gave me ideas on how to properly phrase what I was trying to communicate during the review process. There is a scenario for just about everything you’d cover in a employee review and it was so very helpful when I knew what I wanted to say, but wasn’t quite sure how to write it clearly….“
It’s Always Personal
It’s Always Personal. Random House. 2013. Author Ann Kreamer writes about emotions in the workplace, especially during evaluations formal and informal. Statements about the book from amazon(dot)com:
“Ms. Kreamer comes down on the side of accepting and expressing one’s authentic feelings, though in sensible and constructive ways. It’s a stimulating read bolstered by snippets of some of the best recent work on emotional intelligence and the science of happiness.” The Wall Street Journal
“Kreamer demonstrates why emotion matters so much in the workplace–and, with practical advice, she identifies ways to be happier and more effective at work.” New York Times
“What’s the role of anger, fear empathy, anxiety and tears? This book explains them in ways that will make you a better worker, boss and human being.” Walter Isaacson, President and CEO, The Aspen Institute and former CEO of CNN
“Kreamer makes a solid case for her philosophy in the most compelling way possible, by appealing to rationality and the bottom line.”
— Publisher’s Weekly Review
Strengthen their bond
hralliancedc(dot)org. January 21, 2015. A blogpost: Feedback: Its All Personal and Why That Matters.
Performance Reviews. “There aren’t many scheduled professional activities that can generate such an array of feelings for managers and employees alike…. Regardless of how one feels prior to and after receiving feedback, one thing is certain: Feedback is always personal.
Conventional wisdom and typical management training try to remove the personal aspect of feedback, even encouraging us to not take feedback personally. Nothing could be further from the truth.
Done well, the performance review is an opportunity for the manager and the employee to strengthen their bond, to commit to working on themselves individually and together, to continue to strive toward desired results.
emotionally charged
Jerry Maguire (1996). After a moral crisis, sports agent Jerry Maguire (Tom Cruise) is fired for his ideals but finds new purpose by building genuine, personal relationships with his clients. Feedback from clients and colleagues is emotionally charged and transformative, showing how professional evaluation in America is inextricably linked to personal values and identity.
self-esteem and identity
The Devil Wears Prada (2006). The movie portrays a young assistant (Anne Hathaway) under a demanding boss (Meryl Streep). Feedback is often harsh and personal, affecting the protagonist’s self-esteem and identity. It highlights how feedback in American workplaces can be emotionally charged and closely tied to personal development.
career trajectories
Mad Men. Context: Follows the lives of advertising executives in 1960s New York. Illustration: Feedback on creative work is highly personal, often delivered in emotionally charged meetings. Characters’ self-esteem and career trajectories are closely linked to the praise or criticism they receive from superiors and clients.
protect feelings
“Let’s put a positive spin on it.” Meaning: Even when giving negative feedback, Americans often try to frame it positively to protect the individual’s feelings.
Leslie Knope
Parks and Recreation. Context: Centers on the Parks Department of a small town. Illustration: Leslie Knope, the main character, gives and receives feedback that is always considerate of feelings and personal growth. The show highlights how encouragement, recognition, and even constructive criticism are tailored to the individual, reinforcing bonds and motivation.
but, ….
“I don’t want you to take this personally, but …” Meaning: Recognizes that feedback is likely to be taken personally, even if it’s about work.