Americans teams maintain short lines of communication. Informal feedback is given constantly and in both directions. Team lead and individual members want to know at any given time „where they stand.“
July 2021 – Massive Flooding
Daylong torrential downpours in the western part of Germany during the third week of July in 2021 led to catastophes in several town. Homes were destroyed. Automobiles swept through the streets. Dozens were killed. Either unwilling to evacuate their homes as or doing so too late.
Chancellor Angela Merkel, on her final trip to Washington as head of the German government, during the official press conference with President Joe Biden, consoled the German population with guarantees of federal assistance.
Armin Laschet, the Premier (governor) of the State of Northrhine-Westphalia, and the chancellor-candidate of the governing party Christian Democrats (think Adenauer, Kohl, Merkel) in the September elections, was on-site in the town ravaged by the flooding.
Malu Dreyer, the Premier of the State Rheinland-Palatinate, of the SPD (Social Democrats), was also on the scene in the hard-hit town of her state. They, and the mayors of the towns, were interviewed extensively.
Interestingly, from the American perspective, none of these leaders – federal, state, local – gave the kinds of words of encouragement and motivation that their American counterparts would have given, and routinely give in such situations.
An American would expect: “Folks, this is a catastrophe. This is aweful. But you know what? We’re Germans. We know how to handle these kinds of situations. It was not long ago that we had to pick up the pieces after the Second World War. It took decades. We can do this ! We will do this ! Because we’re Germans. We know how to do this. So let’s get to work !”
80% self-censor
7 April 2022. New York Times:
“There is now little doubt that students frequently bite their tongues because they feel unsafe. A 2021 survey of more than 37,000 college students — by far the largest on free expression to date — found that more than 80 percent of students censor their own viewpoints at least some of the time, while roughly one in five students regularly do so. Meanwhile, only 40 percent of students say that they are comfortable openly disagreeing with their professors.”
Yes, hypersensitivity on American university campuses is well-known. What does this have to do with communication and feedback within American companies? Everything. Political correctness, like it or dislike it, has been a growing force in the United States for several decades.
Awards
Award: To give or order the giving of something as an official payment, compensation, or prize to someone; a prize or other mark of recognition given in honor of an achievement. From Anglo-Norman French awarder, variant of Old French esguarder “consider, ordain.”
Americans believe strongly that awards motivate people to perform. The College Football All-America Team is an honor given every year to the best college football players at their respective positions. The Heisman Memorial Trophy is awarded annually to the outstanding player. The Lombardi award is awarded annually to the best college football lineman or linebacker.
The College Basketball All-America team is made up of those players voted the best in the country by the sports press. The Naismith Award is given to the country‘s most outstanding college player.
The Cy Young Award is given to the best pitchers in Major League Baseball, one each for the American and National League. The Most Valuable Player Award, commonly known as the MVP, is the oldest individual award.
The Academy Awards, known as the Oscars, are given annually for excellence of cinematic achievements, in more than a dozen categories. The ceremony is televised live in over 100 countries. The Grammy Awards recognize outstanding achievement in the music industry. The annual presentation ceremony features performances by prominent artists.
Valedictorian is an academic title given to the student delivering the closing statement at a graduation ceremony. Valedictorians are typically the student with the highest academic ranking in their graduating class.
The National Honor Society recognizes high school students demonstrating excellence in the areas of scholarships, leadership, service, and character. The Phi Beta Kappa Society, an academic honor society with 280 chapters, promotes excellence in the liberal arts and sciences at the university level.
American children receive trophies for placing first, second and third in sports competition. In recent years it has become common for all participants to receive some kind recognition for participation alone, including even trophies.
Elementary school students continue to receive stickers or stars on their homework assignments – shiny, glow in the dark, big in size – in order to acknowledge good work.
The Medal of Honor is the highest military honor in the U.S., awarded for personal acts of valor above and beyond the call of duty. The medal is awarded by the President in the name of U.S. Congress.
October 2012. Apple CEO Tim Cook: “Apple is having another incredibly successful year, thanks to all of the hard work by you and your teams. Your focus and dedication to making the best products on earth is what makes Apple such an incredible place. To recognize the efforts that made this amazing year possible, I’m happy to announce that we’re extending the Thanksgiving holiday once again this year. We will shut down with pay on November 19, 20 and 21 so our teams can spend the whole week with their loved ones.”
Rankings USA
Rankings – or standings – are particularly popular in the U.S. Where an individual, team, organization „stands“ is always in competitive comparison to other individuals, teams, organizations.
Examples of college and university rankings include US News and Business Report, Princeton Review College Rankings, College Prowler Traditional College and University Rankings. Subjects of rankings include Liberal Arts Colleges, National University, Research, Student Satisfaction, Diversity, Alumni Networks, among others.
Business school rankings are found in BusinessWeek, Forbes, US News Business School Rankings, Princeton Review Business School Rankings, Wall Street Journal Business School Rankings, Poets&Quants, the Economist. Subsets include region, country, specialization, composite, and endowment.
Law School rankings are found in Vault, LLM Guide, Princeton Review Law School Rankings, US News & World Report, Gourman Report, Hylton, Leiter, National Law Journal, QS World University Rankings, and Judging Law School Rankings.
Corporate rankings are found in Fortune 500, MarketWatch, Most Ethical Companies Rankings, Netweek Green Rankings, Careers.org Company Rankings, Forbes Company Rankings, SEO Company Rankings. Subcaterogies include revenue, ecologically friendliness, ethical behavior, innovation, size, industry, sector, social media presence, pay, employee satisfaction, and career development.
Jeff Bezos Is Getting Astronaut Wings
Starting in January, space tourists will not receive a participation trophy for flying to space. But everyone will be on the honor roll.
The changes will help the F.A.A. avoid the potentially awkward position of proclaiming that some space tourists are only passengers, not astronauts.
The advent of space tourism, and especially the F.A.A.’s new rules, sparked debate over who can be called an astronaut.
But future space tourists should not despair a lack of post-flight flair. Virgin Galactic, Blue Origin and SpaceX have each presented paying and guest passengers with custom-designed wings.
Adults. With a lot of money. Go on a space flight. As passengers. Then want to be called astronauts. What?
George Carlin
New York Times. May 11, 2022. One of America’s greatest stand-up comics. A satirist in the deepest sense. George Carlin. Always critical of his homeland. Its short-comings. Its deceits. For many a true patriotic American.
Ted Lasso
Ted Lasso. Context: Follows an American football coach leading a British soccer team. Illustration: Ted’s feedback style is empathetic, supportive, and always considers how his words will affect each player personally. The series is a masterclass in emotionally intelligent, personal feedback that drives both performance and well-being.
An American in Berlin
From an American:
“I started working for a German company a few years ago and was immediately excited to find that they had a culture of frequent feedback.
As the weeks went on, the feedback kept on coming. Very quickly, I began to see a pattern; it was almost entirely negative. All delivered amazingly well, with examples of how I’d fucked up alongside helpful guidance on how I might want to improve.
The onslaught continued; it was relentless. It became apparent to me that there was very little chance of me passing my probation period if this continued. So I buckled down, pushed myself to breaking point and put in those extra hours to save my job. But still, it kept continuing critical feedback, after critical feedback.
For the first time in my career, I was going to fail my probation period. There was no point in getting feedback on how I improve the situation. I was getting it daily. I was just shit.
So finally, my final probation review came around. Everything was excellent; the company was super happy with my progress and delivery. I passed my probation period with flying colours. But it had broken me. I was fried and burnt out.”
From a German:
“I have recently started working in an entirely new industry, leading a small team. Shortly after joining, my team’s scope changed to a new problem space.
Again, this company had an active feedback culture and processes. Constant feedback was given to the team every two weeks from leadership. As we built the team and worked out how we were going to achieve our new goals, we got feedback all the time. And it was always positive.
This didn’t play well for me. I knew that there was no way that we could be that good, we were a team with little experience in what we were doing, how could we be doing that well? There must be areas for improvement.
As this continued, positive feedback began to feel more and more empty. I went hunting for critical feedback. Unfortunately, this manifested in me trying to find critical input for the team bellow me. I became overly focused on trying to find areas for improvement in the team.
The problem came to a head when one of my team said ‘I only get negative feedback from you, and I don’t know what to do about it.’ I was so focused on finding the negative areas that we could improve on, and I had not given any support for improvement. I had also failed to celebrate the positive.”
group performance
Die Welle (The Wave, 2008). Context: A high school teacher conducts an experiment to demonstrate the appeal of authoritarianism. Illustration: The feedback given by the teacher to students – and among students themselves – remains focused on behavior and group performance, not on individual personalities. The film explores the consequences of depersonalized, performance-based evaluation in a group dynamic.