Captain Holt

Brooklyn Nine-Nine. Context: Police procedural comedy. Illustration: Captain Holt’s feedback, while often deadpan, is ultimately personal and supportive, and the show frequently explores how praise, criticism, and mentorship affect the officers’ confidence and relationships.

career trajectories

Mad Men. Context: Follows the lives of advertising executives in 1960s New York. Illustration: Feedback on creative work is highly personal, often delivered in emotionally charged meetings. Characters’ self-esteem and career trajectories are closely linked to the praise or criticism they receive from superiors and clients.

quick thinking

The Apprentice. Contestants are thrown into high-pressure business challenges where quick thinking and immediate action are rewarded. Success often depends on making fast decisions, adapting on the fly, and learning from mistakes, rather than waiting for perfect solutions. The show’s format reinforces the idea that speed and resilience are more valuable than perfection.

Harvey Specter

Suits. In the fast-paced world of corporate law, Harvey Specter and his colleagues frequently make bold, rapid decisions to outmaneuver opponents and seize opportunities. The show emphasizes that waiting for perfect information can mean losing the case or the client, while fast decisions-even if risky-can be corrected or spun to advantage.

speed is critical

Billions. In the high-stakes world of finance, characters like Bobby Axelrod make split-second investment decisions, often with incomplete information. The series demonstrates that speed is critical for success, and that errors can be fixed or leveraged for future gains.

Judge Judy

Judge Judy (and other courtroom reality shows). Real-life small claims cases are presented before Judge Judy Sheindlin, who listens to both parties, examines evidence, and cross-examines witnesses before issuing a binding verdict. Judge Judy’s approach epitomizes the American manager-as-judge logic: she considers both objective facts (documents, receipts, contracts) and subjective testimony (personal accounts, explanations) before making a decision.

Law & Order

Law & Order (and spin-offs): Each episode follows the investigation of a crime (gathering evidence) and the subsequent prosecution in court, where lawyers and judges weigh facts and witness statements. The series consistently shows the process of building a case with hard evidence while also scrutinizing the credibility and motives of witnesses, mirroring the American business approach to resolving disputes.

“Best pitch ever”

Shark Tank: Present the positives. Answer questions about the negatives.

As Wen Muenyi – born and raised in a small African village – of Jax Sheets pitches his men’s bedding company, the Sharks fall in love with his candor. When Kevin O’Leary questions whether the business is worth $2.1 million, Wen responds ‘I mean, I said it, but it might not be true!’ getting a big laugh from the Sharks, and Wen explains why he’s already living the American Dream.

Yes, candor can sell, too.

Sharks in sales-mode

This is an extaordinary episode. Both sides – the entrepreneurs on the one side and the sharks on the other side – are strongly in the mode of persuasion. Interestingly, the entrepreneurs made clear early why they are seeking help: they don’t understand the American market.

YouTube comments:

“Turning the tables and asking the sharks if they were committed and if they’d give them the time is superb. You can tell they’ve been in business before.”

“These two knew EXACTLY how to handle the sharks, and pitched their product extremely well.”

“The minute the gentleman admitted how he initially failed in the US market, aka realizing the results from his trial and error and learning from them, was when I saw these men were successful businessmen.”

“We’re gonna keep going”

They simply could not overcome the critical questions.

YouTube comments:

“Best pitch ever indeed! Lesson to learn about how to hold your poise when the unexpected happens in perhaps the biggest moment of your life! Applaud Scott and his mate for doing an amazing job!”

“Let’s make kids safer in school.” … “No, the margins are awful.”

“They’re now worth over 8 million and still sell online :)”

understand-culture
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