When the search term future is keyed in on Amazon.com, 134,329 search results are generated. Some titles found from the search include the following: Future Perfect: The Case for Progress in a Networked Age by Steven Johnson, Physics of the Future: How Science Will Shape Human Destiny and Our Daily Lives by the Year 2100 by Michio Kaku, The Price of Inequality: How Today’s Divided Society Endangers Our Future by Joseph E. Stiglitz, and The $100 Startup: Reinvent the Way You Make a Living, Do What You Love, and Create a New Future by Chris Guillebeau.
books
What is a deliverable?
In his What Is a Deliverable in Project Management?, Kermit Burley, of Demand Media, writes: „In project management, a deliverable is a product or service that is given to your client. A deliverable usually has a due date and is tangible, measurable and specific.
A deliverable can be given to either an external or internal customer and satisfies a milestone or due date that is created and produced in the project plan. A deliverable can be a software product, a design document, a training program or other asset that is required by the project plan.“
Books on advice-giving
When typing in „advice“ into amazon(dot)com – USA – roughly 140,000 books are listed. When inputting Ratgeber (literally advice-givers) into amazon(dot)de – Germany – about 640,000 books are listed.
There 320 million people in the U.S. In Germany there are 80 million. The American population is four times larger than the German. However, there are four times more books written in Germany on giving advice than in the U.S.
The Germans give advice and the Germans take advice.
Find Commonalities
In his book Influence: the Psychology of Persuasion, American psychology and marketing professor Robert Beno Cialdini lists likability as one of the 6 key principles of influence.
And a way to get people to like you, Cialdini argues, is to “rapidly seek out commonalities” with that person. Moreover, the connection doesn’t have to be unique or meaningful – a shared interest in sports or a similar vacation location are both sufficient to help make someone like you.
Small talk allows people to find commonalities quickly, and thus to have influence over each other right from the beginning.
Gift of gab
In his post on Forbes online – Six Reasons Small Talk Is Very Important and How To Get Better At It – Brett Nelson writes:
„Whether getting a job, working with colleagues, winning new clients, entertaining existing ones, all of it requires small talk. You better have the gift of gab.“
He then quotes from How To Get A Job On Wall Street, written by Scott Hoover, Associate Professor of Finance at Washington and Lee University: “In trying to generate business, the deal pitch is obviously critical. What is not so obvious is that simple, seemingly innocuous conversation with potential clients can be just as important. Companies want to hire people who can think on their feet.”
MerriamWebster defines gab as: to talk a lot in an informal way usually about things that are not important or serious; to talk in a rapid or thoughtless manner. First know use 1786. Synonyms: babble, blab, cackle, chatter, chat, jabber, rattle, run on, schmooze, talk, twitter.
Small Talk as Big Talk
Big talk can come in the shape of small talk. A seemingly insignificant conversation can involve important information. One person would like to address important, even sensitive, topics without addressing them directly.
The hope is that the other party will respond accordingly, thus enabling the conversation to transition from small to big talk. In some cases, however, it is the intent of the one party to gain valuable information without the other party aware that they are divulging it.
Books on Small Talk
On Amazon.com, there are 125,927 search results for books involving small talk. On BarnesandNoble.com, thee are 328 books found under small talk. Titles include The Fine Art of Small Talk: How to Start a Conversation, Keep it Going, Build Networking Skills—and Leave a Positive Impression by Debra Fine and Turn Small Talk into Big Deals: Using 4 Key Conversation Styles to Customize Your Networking Approach, Build Relationships, and Win More Clients by Don Gabor.
More books about Small Talk
Amazon Germany lists 196 books with ‘small talk’ in their title. The best sellers are Small Talk für Dummies, Small Talk – Nie Wieder Sprachlos (Never Again Speechless) and Small Talk – Die Besten Themen (The Best Topics).
The typical table of contents reads: What is small talk? What purpose does small talk serve? In what situations do you use small talk? When can small talk be dangerous or uncalled for? When do you need small talk? What topics are appropriate in small talk? Which topics are dangerous in small talk? Small talk and body language. How to react to small talk? How to deal with small talk in difficult situations?
Nearly two hundred books. What does this tell us about small talk in Germany?
„Only fools criticize“
In his book How to Win Friends and Influence People (published in 1936 with more than fifteen million copies) the famous American businessman Dale Carnegie made the following statements which have been taken to heart by generations of Americans:
“Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance and arouses resentment.”
“Any fool can criticize, complain, and condemn—and most fools do. But it takes character and self-control to be understanding and forgiving.”
“If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.”
“You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it.”
“I have come to the conclusion that there is only one way under high heaven to get the best of an argument — and that is to avoid it. Avoid it as you would avoid rattlesnakes and earthquakes.”
“By fighting you never get enough, but by yielding you get more than you expected.”
Unfortunate Selling Techniques
In the children’s book series, A Series of Unfortunate Events by Lemony Snicket (the pen name of American Daniel Handler), three recently orphaned children are initially placed in the custody of Mr. Poe, the banker who is in charge of the large fortune that they will inherit when Violet, the eldest, comes of age. Mr. Poe soon finds a distant relative who is willing to adopt the orphans, and the children move in with Count Olaf, their third/fourth cousin several times removed.
As it turns out, Count Olaf is not interested in raising the orphans, but only in stealing their parents’ fortune. After his first failed attempt to steal it, he has to go on the run to avoid the police, and the children are sent to live with a different relative.
Undeterred, Count Olaf will attempt to steal the orphans’ fortune multiple times over the course of the next several books, each time masquerading as a respectable member of the local community. In the first book, he is a count, in the second, he pretends to be a herpetological assistant, in the third, a retired captain, and so on.
Every time that the children discover one of Count Olaf’s disguises, they attempt to elicit the help of their legal guardian and/or the banker Mr. Poe. Even though the orphans point out mistakes in the count’s disguises, Count Olaf is so skilled at selling himself that the adults ignore the mistakes and contradictions in his product (his disguises) until they become extremely obvious.
