The vocabulary of results

Results-oriented. A standard phrase on an American résumé. The claim is not that the person works hard or knows the field, but that they can be judged by what came out.

Deliverables. American project language names the output as the unit of work. Not tasks, not effort, not hours. The thing handed over.

Track record. Not qualifications, not references, not what someone believes about themselves. What has already been produced, and can be pointed at.

Best practice. Methods are adopted from a competitor, another industry, another country, on the grounds that they work. There is no loyalty in the concept — the practice earns its place by outcome and loses it the same way.

Return on investment. Every expenditure becomes a candidate for the calculation, including training, meetings, research and attention. The question is not whether the thing is good. It is what came back.

Figures of speech

The bottom line. An accounting term — the last line of the statement, where profit or loss appears — that became the general American word for the thing that finally matters. Everything above it is detail.

The proof of the pudding is in the eating. Not the recipe, not the cook’s reputation, not how it looks coming out of the oven.

If it ain’t broke, don’t fix it. Popularized by Bert Lance in the Carter administration. A working thing requires no examination of why it works.

Whatever works. Offered as a resolution rather than a shrug. It closes a debate about approach by declining to have one.

Don’t tell me, show me. An objection to the form of an answer rather than its content. Description is treated as insufficient in principle, whatever it describes.

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