Persuasion Archives - Page 4 of 8

Sich bewähren

sich bewähren means to prove one‘s worth or value, to be reliable, to have worked. From Middle High German meaning to turn out to be true, right, correct.

In Germany there is no higher testament to quality than something which has proven itself over time. Das hat sich bewährt, that has proven itself, is very persuasive to German ears. Over generations, decades, even centuries. Solid, known, established, predictable, tested.

In German literature and movies, the harking back to family, tradition, home region is a constant theme. The ideal, idyllic world is to be protected against the corrupting forces of modernity.

German companies, time and again, advertise their solidity, quality, reliability by stating their longevity and tradition: Established 1885. Above the entrance doors of German Fachwerkäuser – half-timbered houses traditional in the Middle Ages, also called gingerbread houses – one can read Erbaut 1375.

Fehlerkultur

Fehlerkultur – literally failure-culture – is defined by sociologists as the way in which societies react to failure (mistakes) and to those who commit them. A German psychologist took a closer look at Fehlerkultur within German companies.

In the past, innovation in Germany, he wrote, was the product of a long collective decision making process. The great inventions of the Industrial Revolution in Germany were very seldom the result of an individual genius, but instead the achievement of groups of men and women.

Problems (mistakes, errors, failures) were identified, analyzed and solved collectively, as a group. The final product was ausgereift – technically mature, well-engineered, sophisticated. American-styled “trial and error” does not exist in German thinking, which is why there is no accurate German translation for it.

The negative side of this German national-cultural strength is that a systematic, perfection-oriented group approach to solving problems (to innovation) requires patience and time. And time is not always offorded by today’s rapid market developments.

It is in such circumstances, according to the study, that the Germans inclination to blame those who take risks and inevitably make mistakes comes stronger into play.

Mistakes are deemed almost as a personal and professional transgression which demand being exposed, and the perpetrator punished. This heightens even more the innate German fear of commiting errors, which in turn stymies creative thinking.

Problematisieren

To one degree or another you will find in every German a Schwachstellenanalytiker (schwach, weak + stellen, point + analytiker, analyst). A person focused on what doesn’t work, doesn’t make sense, isn’t logical, isn’t optimal.

Weak point analysis aims to avoid errors. And in Germany avoiding errors is often the equivalent of scoring victories. Germans are precision-oriented, in their language, thinking, and work methods. Their products are technically precise. To be precise is to be exact and refined.

The German Schwachstellenanalytiker has a highly developed Problembewusstsein, a problem-consciousness or -awareness. In fact, one can get the impression that Germans have a special relationship with problems, almost a love affair, an obsession.

Part of this impression has to do with language. The German word for problem is Problem, and it has two meanings: subject, topic, what is being discussed; as well as difficulty, dilemma, something to be solved or rectified. Depending on their level of proficiency in English, Germans may use problem in both situations, giving the impression that almost every subject discussed with Germans is a difficulty, dilemma or weak point.

But, perhaps there are legitimate reasons for Germans to have a special relationship with problems. Isn’t any form of progress based on correcting mistakes, refining imperfections, improving on what already works, never being satisfied?

Germans are difficult to satisfy, impress, persuade. Unless, of course, you demonstrate the ability to uncover, define, pull apart and improve on the imperfect. Perhaps German Schwachstellenanalytiker, with their Problembewusstsein, are the true optimists among us, hoping and striving constantly for what could be better.

Perhaps. As long as they don’t confuse problematisieren (endlessly discussing and debating what the problem is) with Probleme lösen (actually solving the problem).

Schwachstellenanalytiker

Germans, especially those in technical fields, are born Schwachstellenanalytiker or weak point analysts. They actively seek out gaps, contradictions, imperfections. Problem erkannt, Gefahr gebannt – a German figure of speech – translates literally into “problem recognized, danger averted.”

The quality assurance departments in German companies test product prototypes against demanding, systematic standards, searching for any and all types of imperfections. German perfectionism is reflected in their stringent consumer protection laws, making companies liable for problems caused by their products.

Fehlervermeidung

Fehlervermeidung, literally mistake avoidance, is central to German thinking, where progress is often understood as the absence of regression. Germans prefer to not undertake action which could lead to mistakes. “Get it right the first time” could be their motto. Moving ahead in one’s career is often based on making fewer mistakes than other colleagues.

For many years a large department store chain used the slogan “Good is not good enough for us.” German companies expect near error-free work from their people.

The Stiftung Warentest, literally Foundation for Product Testing, established in 1964, enjoys a very high level of trust and prestige among the German population. The foundation rigorously tests products and services, providing their results in monthly print and on-line publications.

Turned on its head

The Germans are criticized for “thinking things to death”, for overanalyzing. Deep analysis has a long and honored tradition in Germany, however. Karl Marx and Friedrich Engels, just as one example, wanted to turn Hegel’s philosophy “on its head.”

It is the goal of all great thinkers to explain reality as it is, and not the other way around, to force reality into their theories. All new situations and phenomena should be explainable, at a minimum placed in some logical perspective.

Thinking in systems, in connections and in mutual interdependencies is a red thread (a constant theme) in German philosophy, from Kant to Hegel to Max Weber on to Karl Popper and others of today. It is stressed in schools and universities in all subject areas.

„Problems“. Quotes

Comparing two German with two American quotes about “problems” provides insight into the differences between the two Problemverständnissen – literally problem-understandings.

“To recognize the problem is more important than to recognize the solution, for the accurate and precise description of the problem leads to its solution.” Albert Einstein

“The conception of the problem is more important than the conception of the solution. More lies in the question than in the answer.” Walter Rathenau

“Most people spend more time and energy going around problems than in trying to solve them.” Henry Ford

“I’ve had a lot of worries in my life, most of which never happened.” Mark Twain

Bismarck’s Treaty System

Otto von Bismarck was Chancellor of the German Reich from 1871 until 1890. He is best known for a complex web of treaties with the other European powers – France, Great Britain, the Austro-Hungarian Empire, Tsarist Russia. These treaties allowed Germany to grow industrially and militarily without provoking attack by any combination of those rival powers.

Bismarck’s diplomacy ending the Balkan Crisis of 1879 increased Imperial Germany’s international prestige, at the same time limiting Czarist Russia‘s influence in that region. Anticipating a frustrated Moscow, Bismarck wisely sought protection from Austro-Hungary via a mutual defense treaty signed in 1879, a treaty relationship which would hold until the end of the First World War.

In 1881 Bismarck pulled off another diplomatic coup by reducing tensions with Tsarist Russia and signing a treaty of mutual defense with Moscow, thereby preventing a possible anti-German coalition between Russia and France. Bismarck extended this system of alliances in 1882 by crafting a treaty involving the German Reich, Austro-Hungary and Italy, adding Rumania in 1883, defending against a possible French-British alliance against Germany.

Unfortunately, this complex, brilliantly devised system of treaties would fall apart not long after the young and impulsive Kaiser, Wilhelm II., took power and decided that Bismarck‘s time had come to an end. Wilhelm II. went on to antagonize and provoke Europe‘s powers in all the ways in which Bismarck had worked so hard to avoid. In August 1914 the Great War began.

Warning: It’s complicated.

Hair in the Soup

“The hair in the soup” is a German figure of speech which describes well German Problembewusstsein – literally: problem-consciousness. “To look for a hair in the soup” goes even further, describing the strong German inclination to look for problems even in areas where they are not likely to exist.

Theory

The analysis of a set of facts in their relation to one another; abstract thought; the general or abstract principles of a body of fact, a science, or an art; a belief, policy, or procedure proposed or followed as the basis of action; an ideal or hypothetical set of facts, principles, or circumstances; a plausible or scientifically acceptable general principle or body of principles offered to explain phenomena; a hypothesis assumed for the sake of argument or investigation.

Germans feel very comfortable using theory to explain the relationships and interdependencies of particulars. Theory allows for understanding the “big picture.“