Germany Archives - Page 283 of 334

Frank und frei

Honest

Honesty. Honorableness. Straightforwardness. Truthfulness. Candor. Directness. Fairness. Honesty is often confused with impoliteness.

In Faust II (1832) written by Johann Wolfgang von Goethe, Germany‘s greatest writer, Baccalaureus is criticized for being rude, rough, abrasive. He responds with: “Those who are polite in German are lying“.

Literal: In the truest sense of the word; without interpretation. “He literally took apart the automobile, piece by piece.“

Euphemism

A euphemism is a mild or indirect word or expression substituted for one considered to be too harsh or blunt when referring to something unpleasant or embarrassing: pre-owned car instead of a used car; sex worker instead of a prostitute; in between jobs instead of unemployed; senior citizen instead of old person; underserved neighborhood instead of impoverished neighborhood.

frank und frei

Literally frank and free, as in “Let me speak frankly and freely with you”. The term ‘frank’ is an age-old German word for free. The Franks were a Germanic tribe which successfully withstood the influence of tribes migrating from the Nordic countries into what is today’s northern Germany. Frank as a male first name was derived from Franko: a member of the Franks, meaning courageous, free.

Sensitive topics

Topics which in one culture would be considered sensitive (controversial) may not be considered so in another culture. This is the case with the German and the American cultures.

In discussions with Germans – friendly, respectful, but well-informed, interested, and critical-minded – it is not uncommon for them to raise the following topics with their American counterpart:

The wars in Afghanistan and Irak, U.S. drone strikes in the Middle East and Pakistan, the base at Guantanamo Bay in Cuba, the Abu Ghuraib scandal, CIA-sponsored torture, the murder rate in the U.S., gun owneship and NRA influence, the increasing gap between rich and poor, the NSA spying scandal, the ominous power of Google, Apple, FaceBook and American-dominated social media.

Controversial !

Germans seek out lively discussions. And lively are those involving clear differences of opinion. And the more complex and relevant the topic, all the more interesting the conversation.

Except for topics which are plainly too personal and sensitive, Germans are willing to address almost any controversial topic. They enjoy the intellectual give and take. Controversial discussions are a form of mental chess.

At a deeper level Germans want to demonstrate that they are well informed, are proud of their high level of education, want to show a broad world view, that they are anything but provincial. Most importantly, Germans want people to know that they think independently, critically, do not simply agree with the masses.

Discussion. Disagreement. Argument.

“Relating to or causing much discussion, disagreement, or argument.“ So defines MerriamWebster the term controversy. „Abortion is a highly controversial subject.“ Or „a decision that remains controversial.“ Or „He is a controversial author.“

First known use is 1583. Synonyms: argumentative, contentious, disputatious, hot-button, polemical. Antonyms: noncontroversial, safe, uncontroversial.

Safe.

Bit which topics are safe, which unsafe, in the American context? Which will not lead to an argument, which will? How can a person not native to the U.S. know the answers to these questions?

Safe topics?

Aus einem Guss

Germans like to work on problems, whole, not half problems. Work results handed off to the next colleague or department should be complete results. The closer to complete, the greater the level of respect the Germans show.

Products and services aus einem Guss – from one mold – are near-perfect, durable, reliable, innovative, consistent, no surprises, do not require finishing off, polishing, rework. They are the result of individual work steps which flow together into a whole, an entirety. German politicians refer to their legislative proposals as coming aus einem Guss. German companies do the same, especially those who develop and produce complex, sophisticated products.

Church bell chimes are made from the same cast iron mold. Otherwise they don‘t sound right. When Germans say something is aus einem Guss – from one mold – they mean it has been well thought out and executed. It is the opposite of thrown, tied, glued, patched, bolted, copy and pasted, together.

Figures of speech: Etwas dem letzten Schliff geben. To give it that extra polish. Ohne Kratzer. Without a scratch. Das ist eine runde Sache. That is well-rounded, meaning good job. Etwas abrunden. To round something off, in the sense of complete it. Der Ball ist noch nicht rund. The ball is not yet round, meaning incomplete. Flickenteppich. Hodgepodge. Pfusch. Botched, fumbled, fudged. Zusammen geschustert. Cobbled together.

“What lasts long, ….”

Was lange währt, wird endlich gut – is a German play on words: what lasts long, will at last be good. If something takes time, even a long time, it will most likely turn out just right.

In the context of agreements having to wait a longer time for the deliverables of that agreement is worth it, worth the wait. Patience pays, pays off.

Geduld bringt Rosen – patience brings roses – or Rom wurde auch nicht an einem Tag erbaut – Rome wasn’t built in a day – or Steter Tropfen höhlt den Stein – steady drops of water hollow out the stone – are German figures of speech conveying the same message. Even if it takes a little longer, ….

Mistrust, a Virus

Follow up in Germany is a sign of mistrust, of doubt in one’s reliability, in that person’s ability to deliver what they have promised. For Germans typically only commit if they are close to absolutely certain that they can execute.

Germans are very sensitive about mistrust, and do not deal with it well. A fictitious example: Small team. The members have their individual tasks, but need to collaborate at certain points. They work well together. The team lead can pay less and less attention to them. A new team member, though, begins to take advantage of the lead’s hands-off management style by looking for personal advantage.

The other team members become a bit unsettled. A few others also begin to think only of themselves. Mistrust creeps into the team, the points of contact become strained, collaboration more difficult. Their boss sees the signs and reacts by scheduling team meetings more frequently, checking on each team member’s work. Then come the emails and phone calls going into more detail.

The increased follow up strains relations. Several of the team members begin to look for alternative jobs within the company. A top performer is gone within a month. Others have sent out their resumés. Follow up can lead to mistrust, a virus with potentially deadly results.

When follow-up is ok

Despite German reluctance to use follow-up, there are situations in which it is unavoidable: In order to stick to a well-defined plan; when the customer requests information; if work results are not delivered on time. The Germans prefer the term nachfassen – literally, after hold. Or nachhaken – literally, after-hook or -check.

Follow-up in Germany can be either negative or positive. Negative in the sense of control. Positive in the sense of support. Follow up – negative – questions one’s ability and willingness to produce good work results. At the same time – positive – it is essential to checking technical details, getting necessary information, verifying due dates.

Organizations which are time-driven rely on follow up. News organizations are just one example. Any and all forms of logistics is another. Timing is critical. Schedules need to be met. Employees are under pressure. Deadlines are deadlines.

Follow-up can be supportive. An older, more experienced colleague can inquire in a friendly way about the status of another’s work. A team lead who coaches her team well knows when and how to follow up by simply asking “How are things going? Can I help in any way?”

Follow-up by colleagues on a report, speech, or published article is positive. It means that they have taken sincere interest in your work. It also gives them an opportunity to demonstrate their competence by asking intelligent questions.

In German team meetings follow-up is the rule, not the exception. Open action items can be addressed directly. Team members establish a common baseline of information.

Finally, there is another very legitimate reason to use follow-up in Germany: If things are not going right, if an error has been detected, if the work is being performed improperly. In such cases there is only one course of action. Follow up, and fast!

“Good things need their time”

The German expression Gut Ding will Weile haben – good things need their time – states that things which are supposed to turn out good will need some time. This becomes clear especially when important decisions are to be addressed:

“Quality before speed: Merkel pulls the brakes at the introduction of new supervision of European banks.” (Handelsblatt 17.2.2015)

“The German Handball Federation President Bauer: “Quality comes before speed.“ (Lahner Zeitung 20.6.2014)

“NPD-Ban: Quality before speed.” (Hamburger Abendblatt 9.12.2011)

Personal nice. Professional better.

In small talk situations Americans seldom jump directly into the business subject matter. For Americans business is always to certain degree a personal matter. In fact, Americans prefer to work with people they like, and who like them.

Germans, on the other hand, can and will do business with you even if you have little or no personal relationship. Most importantly, they want to know if you are good at what you do. Personal is nice. Professional is better.