Death of a Salesman by Arthur Miller. Willy Loman’s self-worth is deeply tied to his professional success and the feedback he receives from employers, family, and society. Praise or criticism of his work is internalized as a judgment of his personal value, highlighting how professional feedback in American culture is often experienced as personal affirmation or rejection.
Holden takes it personally
The Catcher in the Rye by J.D. Salinger. Holden Caulfield’s interactions at school and work are colored by how feedback affects his sense of self. When teachers, peers, or employers critique his performance or attitude, Holden takes it personally, reflecting the American tendency to link feedback on work with personal identity.
Coachable
To be coachable means to allow yourself to be coached: accept criticism, want to improve, do the necessary extra work in order to perform better, listen to the coach. Critical feedback – regardless of how clear, fair, diplomatically communicated – is only helpful if the team member is willing to work with the coach.
When judging talent American sports coaches look carefully at the willingness and ability of a player to be coached, their coachability. American managers are no different. The ideal player (employee) is one who is self-critical, identifies their own weaknesses, takes the initiative by looking for ways to improve, and communicates all of this to their boss.
American team members want a team lead who can coach. American managers want employees who are coachable.
Esther Greenwood
The Bell Jar by Sylvia Plath. Esther Greenwood’s experiences in the workplace and as an intern are shaped by feedback from supervisors and colleagues. Praise boosts her confidence, while criticism is felt as a personal setback, illustrating the emotional impact of feedback and the intertwining of personal and professional spheres.
mentor-mentee
The Intern (2015). Ben (Robert De Niro), a senior intern, and Jules (Anne Hathaway), a young CEO, develop a close mentor-mentee relationship. Feedback is delivered with empathy and care, and both characters grow personally and professionally through their interactions. The film highlights how feedback is tailored to the individual and is meant to support both performance and personal well-being.
emotionally charged
Jerry Maguire (1996). After a moral crisis, sports agent Jerry Maguire (Tom Cruise) is fired for his ideals but finds new purpose by building genuine, personal relationships with his clients. Feedback from clients and colleagues is emotionally charged and transformative, showing how professional evaluation in America is inextricably linked to personal values and identity.
self-esteem and identity
The Devil Wears Prada (2006). The movie portrays a young assistant (Anne Hathaway) under a demanding boss (Meryl Streep). Feedback is often harsh and personal, affecting the protagonist’s self-esteem and identity. It highlights how feedback in American workplaces can be emotionally charged and closely tied to personal development.
career trajectories
Mad Men. Context: Follows the lives of advertising executives in 1960s New York. Illustration: Feedback on creative work is highly personal, often delivered in emotionally charged meetings. Characters’ self-esteem and career trajectories are closely linked to the praise or criticism they receive from superiors and clients.
Leslie Knope
Parks and Recreation. Context: Centers on the Parks Department of a small town. Illustration: Leslie Knope, the main character, gives and receives feedback that is always considerate of feelings and personal growth. The show highlights how encouragement, recognition, and even constructive criticism are tailored to the individual, reinforcing bonds and motivation.
protect feelings
“Let’s put a positive spin on it.” Meaning: Even when giving negative feedback, Americans often try to frame it positively to protect the individual’s feelings.