United States – understand-culture

Small Talk

German Approach

In the German business context small talk is short in duration. Germans transition quickly to issues of substance. They see little value in talking about the weather, sports or their most recent vacation. Examples

American Approach

Small talk in the USA gets communication going. Small talk allows people to get a sense for the overall atmosphere. Americans seldom jump directly into serioius business subject matter. Examples

American View

Germans are aware that small talk in the U.S. is important. There are even books and seminars teaching the art of small talk.

Nonetheless, Germans get impatient with American small talk. It takes up valuable time. They begin to check their watches. For Germans it is not a must to be a personal friend with the people they do business with.

In fact, they can do business with people they don‘t like. Friendly relations are nice, but not a requirement.

German View

Brief German small talk can seem obligatory, as if they were just „going through the motions.“ Their sudden transition from casual conversation to serious topics is for Americans a sign of impatience.

The Germans, unfortunate and unintended, can come across as impersonal and unfriendly. And who wants to work with unfriendly people? Americans don‘t.

Advice to Germans

All American relationships, including those in the business context, are personal. If it isn‘t personal, it isn‘t a relationship. Small talk is the most basic form of how Americans maintain communication.

Learn how to do it. You can. Just go with the flow. Open yourself up. Get a bit more personal. If you have good rapport, you‘ll move through the business topics much more quickly, and in that way save time.

Advice to Americans

Keep small talk to a minimum. Listen carefully for signals when the Germans want to move from small to big talk. This is not a sign of disinterest, of being impersonal or unfriendly.

The Germans get personal in non-business settings, at lunch, dinner, on the weekends. They have a great sense of humor, have all sorts of hobbies and interests outside of work.

And keep in mind, that Germans can and will do business with you even if you have little or no personal relationship. Most importantly, they want to know if you are good at what you do. Personal is nice. Professional is better.

Blink

Blink by Malcolm Gladwell. This influential non-fiction book explores the power of snap judgments and rapid decision-making. Gladwell argues that some of the best decisions are made in an instant, based on intuition and limited information, rather than prolonged analysis. The book is filled with real-life stories where quick thinking leads to effective outcomes, capturing the American preference for speed over perfection .

Constant Info Flow

Information: For a close collaborative effort between customer and supplier (consultant, vendor, etc.) to function effectively in the American business context a high level of communication between the two parties is essential.

Information flow is guaranteed via short-term feedback between customer and supplier during the entire business relationship. This allow customers to modify their requests depending on changing situations.

Knowledge Is Power, But Not In The Way You Think

She was that person everyone liked, but no one could work with. Eventually, she was fired. Her biggest issue was that she was a hoarder—of knowledge. Jenny (not her real name) thought knowledge was power and while she was smart about creating it, she never wanted to share it.

Jenny was right. Knowledge is power. But she was wrong about what do to with it. Actually, knowledge can change the world—or the company—but only when it is shared, and shared in the right ways.

Information density describes a situation where many people in a company know many important things. They know them in the moment—in real-time when it counts most to inform their decision making. The information-dense company is one in which people are informed and in which there is a level of radical transparency.

Why Volunteerism Is an Essential American Value

The commitment to volunteerism has been a hallmark of American civic life since the country’s founding. It was Benjamin Franklin who formed the first volunteer fire department in 1736, and many American militias during the Revolutionary War were comprised of volunteers. Some of the most well-known American charitable organizations, such as the YMCA and the American Red Cross, were founded in the 19th century.

Many American youth today are exposed to volunteering through religious youth groups or scouting organizations, and many large companies arrange volunteering opportunities for their employees. Nearly every church, school, or local community center has volunteers who feed the poor, teach, tend to the sick and elderly, support political causes, coach kids, or rescue animals, among numerous other causes. Not only does volunteering allow people to help others through direct action, but it fosters an incredible sense of community as well.

Alexis de Tocqueville on American volunteerism

“Americans use associations to give fêtes, to found seminaries, to build inns, to raise churches, to distribute books, to send missionaries to the antipodes; in this manner they create hospitals, prisons, schools. Finally, if it is a question of bringing to light a truth or developing a sentiment with the support of a great example, they associate.”

History of Volunteerism in America

The history of volunteerism in America is rich and complex. As long as the United States has been a nation, it has focused on helping and improving the lives of others, and this has produced a culture that deeply values volunteer opportunities.

How Americans are helping each other through the coronavirus

People across the United States are taking steps to help one another amid the coronavirus pandemic.

From companies donating masks and ventilators to hospitals, to everyday people helping their neighbors, there are countless examples of people trying to do the right thing during an extraordinarily difficult time.

The Hill is keeping track of them here.

Midwest Niceoff 1

Youtube comments:

“Charlie- ‘Cuts like butter’. Branch gets the sloppiest peel cut I’ve ever seen.”

“Lived in Wisconsin my whole life, can confirm this is a normal interaction. The polite wars that happen in public are just as terrifying. Just wait until you hold the door for someone that also wants to hold the door for you.”

“I feel like I could do this. My neighbor walks down the street and pulls all the garbage cans back to the garages.”

“Our neighbor mows our lawn in the summer, and we shovel her walk in the winter. True midwest neighbor-ness.”

How to use cc and bcc correctly

The fact that daily e-mail traffic becomes a time-waster for many office workers is often due to the careless handling of the cc and bcc fields. Do you know that too? They emailed information to a specific distribution group and cc’ed all of them.

And then you get some replies to your email. Such an approach is a common and annoying mistake in business email traffic. Often enough, it also happens that colleagues randomly fill in the CC or BCC line with addresses – the message could be of interest to more than just the actual recipient.

In this way, mailboxes are clogged up by bystanders, who have more work to do as a result. Show that professional handling of the cc and bcc looks different! When sending your email, always ask yourself: Who really needs to receive the message? Who is the addressee of the message? And who only gets to know them?