words Archives - Page 39 of 42 - understand-culture

Rekonstruktion

Rekonstruktion. Reconstruction. To rebuild; to explain an event, situation, thing as it once was; a work of art, music, literature, a physical thing such as a building or the behavior of people, an historical development.

Sich ein eigenes Bild von etwas machen. Literally to make for oneself a picture of something; to look at something with one‘s own eyes; to inform oneself at the scene.

Wahrheit. Truth; as it is, was; what is true, is lasting; what was truly the case, what is accurate.

Umstand. That which is present, literally standing around; what was present and influenced an event; contextual factors; an important, critical factor or influence.

Einordnen. To put into order, to fit in; to put in place within a system; to judge; to fit into an existing pattern or set-up; to size someone up, to get a read on.

Beweismaterial. Evidence; information relevant to a court case; to gather, secure, proof, destroy, hide evidence.

Schlichter

The process of Schlichtung – arbitration, mediation, conciliation – is a bit different in every case. To get a sense for the process it is helpful to take a look at the Mediationsgesetz – mediation law, for there is actually a law in Germany supporting out-of-court arbitration.

The law states clearly that the Schlichter takes a neutral position during the mediation. She or he is to lead the conflict parties to a consensual (both agree freely) resolution of the conflict, so as to avoid the need for a court case.

The Schlichter speaks with each party separately in order to reconstruct the conflict as objectively as possible. But what does “objective” actually mean? The mediation law does not answer that question. It is the job of the Schlichter, typically via a long process, to find the truth.

The one conflict party tries to prove the guilt of the other party. That party, in turn, does their best to prove lack of guilt. The mediator does her best to get as objective a picture of the situation as possible.

Lobgeiz

Lobgeiz. There is no such word in German. It is a creation out of Lob, praise and Geiz, stinginess. An unwillingness to give praise where it has been earned. The Germans can be long on criticism and very short on praise.

Nicht geschimpft, ist genug gelobt translates into “Not criticized is praise enough.” Or perhaps the scanty praise they give is enough for the Germans. They are certainly not lacking in self-esteem, motivation, ambition or drive.

The Germans speak of the happy filter in the U.S. Happy filter? Each time results are reported upwards in an American organization they become more positive, with the goal of keeping the higher-ups in the hierarchy happy. It can become a kind of incrementally inflated euphoria. Self-intoxicating. A step-by-step distancing from a sober assessment of reality. “Don’t worry. Be Happy.“

Ultima ratio

German workers do not like to strike. It is considered the ultima ratio – weapon of last resort – used only when negotiations about wages and worker‘s rights have completely broken down.

In 2002, when the German government passed painful but necessary social and employment reforms, there were strikes in 938 companies. In 2000 there was not a single strike. 2001 saw only 48 strikes. A decade later, in 2011, there were 158. On average only three days a year are lost due to strikes in Germany.

Ultima ratio. Latin ultimus, the last, final, the furthest away. ratio: reason, reasonable thoughts; the last possible solution, the final remaining path out of a conflict.

Friedenspflicht. Literally peace obligation or obligation to keep the peace. When German employers and employees enter into wage negotiations they are obligated for the first ten days to refrain from strikes or lockouts.

The Friedenspflicht is anchored in §74 of the Betriebsverfassungsgesetzes, the law governing the relations between employers and employees:

The employer and the works council (a kind of white collar union) should meet at a minimum once per month in order to discuss potential conflicts and to propose in good faith recommendations on how to resolve them. The employer and the works council are obligated to refrain from methods of pressure – strikes, lockouts, etc. – which could disrupt company operations.

In 1923, during the politically unstable Weimar Republic, the Stresemann government passed laws requiring a mediator to resolve conflicts between employers and labor. Should companies and labor unions not come to agreement on wages and other benefits, the government had the power – and the obligation – to engage an arbitrator, whose decisions were legally binding.

German schools train both students and teachers to anticipate and prevent potential conflicts, as well as to mediate those which have been escalated.

The Prussian military instituted a rule informally called the Prussian Night, which obligated conflict parties to not escalate their problems within the first 24 hours of the conflict. Those in conflict should first „sleep over it“, then decide how to proceed.

Wirkung

Effizient. Latin efficiens, efficient; a large effect based on little effort; to achieve much with less; economic, economical.

Wirkung. Effect, output, results; a change realized by energy, effort, input; infuence; a sustained, positive effect.

Wirtschaftlich. Economical; concerning the economy; monetary, financial; to work intelligently; to be frugal, to save money; to achieve the maximum based on available resources.

Weniger ist mehr. Less is more. To focus on the essence, on the core. Functionality trumps design, thus saving time, resources, money. Often heard in the fields of design and architecture.

Effizient, nicht effektiv arbeiten. Work efficiently, not just effectively. A figure of speech often heard in the German workplace, meaning to do more than reach your goals by doing it efficiently.

Kleine Ursache, große Wirkung. Literally small cause, large effect. A figure of speech pointing out how small things – good and bad – can lead to very significant outcomes. In the German context it is a warning to pay close attention to the details of one‘s work.

Was nicht in die Masse dringt, ist unwirksam. What doesn‘t reach the masses, is ineffective. A quote attributed to Karl Jaspers, one of Germany‘s most influential philosophers of the post-War era. It is often used in discussions about the effectiveness of advertisement.

Hasty

Überstürzen. To act impatiently; in haste, without thinking it through; to decide, act, react too quickly; a situation develops too quickly to react to; rapid developments.

Hastig. Hasty, due to impatience; lack of grounding, emotionally excited; in a hurried manner steps, breathing, movements, thoughts.

Holzweg. Literally wooden path. Middle High German holzwec, path in the forest where cut wood is transported; wrong path, path in the wrong direction; to misunderstand a situation, to think wrongly, to err in thinking.

Vertagen. To postpone; to push off to another day; to extend a decision, an event.

Vertuschen. To hide, cover up; to mask something unfortunate, embarrassing or incriminating.

Symptome. Latin symptoma, Greek sýmptōma, temporary characteristic, coincidental event; in medicine an indication of an illness; an observable trait or sign of something negative.

Nachhaltig. Sustained, sustainable, an effect which is lasting, of duration, of influence and importance; to make a sustained impression; to exert influence in a sustained way.

Etwas über das Knie brechen. Literally to break something over the knee. To do something out of haste, without reflection, to force something.

Gut Ding will Weile haben. Literally good things demand patience.

Warranty, guaranty not the same

Two-year warranty: Set by law in Germany allowing customers to return a defective product. The seller is obligated to either repair or replace the product.

Garantie. Guaranty. The promise, security that something is correct, right, works; a promise by the maker of a product that it functions as advertized; a contractual promise.

Worst Case Scenario. An English phrase used in Germany. The German consumer expects a product to always work as advertised, last long, meet fully their expectations.

German consumers often confuse warranty and guaranty, believing that they can return the product for repair or replacement during the two-year period regardless of the cause of the defect. The law, however, requires the maker/seller of the product to repair or replace a product based only on defects at the time of purchase. Misuse of the product or normal wear and tear are not covered.

If for example a television does not work perfectly after a year, the German consumer typically will return it to the store and demand repair, replacement or their money back. The retailer, however, is permitted to repair the product as often as he chooses without obligation to return the purchase price. Nor is the retailer obligated to supply a replacement product during the time of repair.

The mere returning of a product angers the German consumer. They expect near 100% reliability. Good customer service – friendly, fast, uncomplicated – can help things, but is seldom seen by the German consumer as an excuse for a technical defect. If the problems reoccur, the German consumer will quickly switch to a competitive product. Good technical service is best when it‘s not needed.

Zurückhaltung

Zurückhaltung: reluctance, reticence, caution, reserve, modesty, moderation, self-effacement.

Verschwiegenheit: secrecy. discretion, discreetness, reticence, sercretiveness.

Feingefühl: sensitivity, sensitiveness, delicacy, tactfulness, tact.

Rücksichtnahme: consideration, thoughtfulness, considerateness.

Fingerspitzengefühl: flair, tact, sure instinct, finesse, ability to deal with sensitive issues.

Cost-benefit relationship

Langlebig. Long lasting, to work over many years; effective over a long period of time; functional, usable over an extended period of time.

Germans prefer products which last a long time, rarely need repair or replacement, and pay for themselves several times over. The unstable economic times of the 20th century have taught the Germans to calculate precisely and carefully the relation between investment and use.

Residential homes and automobiles in Germany, for example, are much more expensive than in other countries. On the other hand they are often of higher quality, meet higher standards. The Germans will pay more, however, for many other kinds of products, such as furniture, household appliances, tools, and clothing.

Many well-known, but expensive brands continue to command customer loyalty. They are of high quality and solid durability. They offer a sense of security to the German consumer.

Although Germans in general like the newest in technology, they are bothered by the fact that many electronics – computers, television sets, mobile phones – are improved upon in ever shorter product development cycles. In those cases it is rarely worth it to invest in expensive models.

Durability, reliability, and quality are product attributes not easily distinguishable. Durability is a question of how long a product lasts. Reliability is about how well it performs. And quality is a general term encompassing many product attributes, but focused primarly on craftsmanship.

Peinlich

Konflikt. Conflict. Latin conflictus. Collision, hitting, crashing together; a difficult situation caused by opposing opinions; to go against something, to argue, battle, fight with another.

Streit. Argument. Old High German strīt. To go against, uproar, to argue against each other vociferously; to bicker, to argue loudly, emotionally, intensely, including physical attacks. A term used in the past for battle, military confrontation. To arm yourself for a Streit.

Auseinandersetzung. To address an issue at length; discuss, debate, argue; sharp, bitter verbal confrontation; conflict between peoples fought militarily.

Peinlich. Embarrassing. From Middle High German pīnlich. Painful, from pein, pain; Latin poena, punishment; feeling of discomfort, unease, shame.

Überspielen. To hide something negative, cover up; to distract from an embarrassment; to refer to a negative situation with humour so as to mask it.

Petzen. To „rat on“ another person. Germans team members are very reluctant to go to their team lead in order to inform about a problem or another team member‘s poor work.

Denunzieren. To denounce. To go to an authority in order to provide negative or incriminating information about another person. To be an informant.