Civil Service Reforms (18th–19th Century). The Prussian state is famous for pioneering a professional, merit-based civil service. Reforms under Frederick the Great and later administrators emphasized: objectivity and efficiency in evaluating officials; performance-based promotions and appointments, not personal connections; a culture where professional conduct and results mattered more than personal feelings or relationships. Civil servants were expected to perform their duties impartially, and feedback on their work was formal, standardized, and focused strictly on results.
history
Duale Ausbildung
Apprenticeship System (Duale Ausbildung). The dual education system is a model of structured, objective feedback: apprentices receive regular, formal evaluations based on skill mastery and performance; feedback is standardized, unemotional, and focused on professional development; personal feelings are set aside; the focus is on competencies and meeting professional standards.
Remembrance, Responsibility
A notable historical example of a German company successfully using neutral, performance-focused feedback is Daimler-Benz (now Mercedes-Benz Group) during its process of historical reappraisal after World War II. In the 1980s, Daimler-Benz became one of the first German companies to appoint an independent commission of experts to conduct a scientific and objective study of its activities during the Nazi era.
This approach was marked by a clear separation of personal feelings from professional responsibility, with the company focusing on facts, accountability, and measurable actions rather than emotional statements or personal blame. The findings led to formal reparations and the establishment of the industry foundation “Remembrance, Responsibility and Future,” involving over 6,500 German companies. The process and communication were characterized by a neutral, unemotional tone, focusing on performance (in this case, historical accountability and reparations) rather than personal sentiment.
rational, impersonal
Max Weber – The Protestant Ethic and the Spirit of Capitalism (1905). Though a sociological work, Weber’s analysis of rationalization and the rise of bureaucracy in German (and Western) society underpins the German approach to work and feedback. He describes a culture in which professional roles are defined by rational, impersonal rules, and performance is assessed objectively, not emotionally.
Ostpolitik and Inter-German Agreements (1970s)
During the era of Ostpolitik, several treaties and agreements were signed between West Germany and East Germany, as well as with other Eastern Bloc countries. These agreements, such as the Basic Treaty (1972), focused on normalization and were executed with the expectation that both parties would fulfill their commitments without constant follow-up, in line with the German value of reliability in agreements.
Telegraph (1840s onward)
The invention and rapid adoption of the electric telegraph by Samuel Morse in 1844 revolutionized how Americans communicated. For the first time, it was possible to send instant updates and confirmations across great distances, enabling businesses, government, and individuals to maintain real-time status checks and coordinate actions efficiently. This technological leap fostered a culture of frequent follow-up and immediate communication, laying the groundwork for the American expectation of regular updates and ongoing alignment in agreements.
Transit Agreement (1972)
The first German-German agreement at government level, the Transit Agreement, came into force on June 3, 1972. It facilitated travel between West Germany and West Berlin through East Germany. The agreement was implemented as negotiated, and both sides adhered to its terms with minimal need for ongoing re-confirmation or renegotiation, reflecting the German tendency to treat agreements as binding and self-sustaining once concluded.
Nature of the Problem
H.R. McMaster, February 2017 until April 2018 National Security Advisor under President Donald Trump, describes how critical it was at the beginning of his tenure to get clarity on scope. Listen to minutes 3:00 to 4:15 about “the nature of the problem”, and about “framing out the problem”:
McMaster earned an M.A. and a Ph.D. in History, both from the University of North Carolina at Chapel Hill. He turned his dissertation on the strategy of the U.S. in the Vietnam War into his book entitled Dereliction of Duty.
Jack Barsky was too pushy
“Barsky discovered that the people who trained him (Russian KGB) did not have an authentic understanding of Americans, and he struggled at first with his assignment. While his instructions were to infiltrate political circles and get close to Brzezinski (National Security Advisor under US President Jimmy Carter), he was not given specific instructions on how he was supposed to accomplish that.
He also learned that while his English was excellent, he was very pushy and argumentative when dealing with people. He was shocked when he was confronted with this fact by a fed-up friend. He realized that he was essentially too East German to fit in.” From Wikipedia
See the CBS 60 Minutes story on Jack Barsky:
Jordan Peterson’s interview with Jack Barsky is extraordinarily fascinating:
Chicago Seven
The Trial of the Chicago Seven (1969–1970): This trial of anti-Vietnam War protesters was notable for its highly public, contentious hearings, with defendants, prosecutors, and witnesses confronting each other in court. The proceedings were widely covered and became a symbol of open, adversarial justice in the U.S..