Die Zielvereinbarung. German employment practice fixes objectives for the year in a documented conversation, often with a bonus attached, and reviews them at the year’s end.
Agreed once, assessed once. Between those two points the manager is not scheduled to ask how it is going.
The word is an agreement rather than an assignment — the objectives are negotiated and signed by both, which is part of why they are not revisited every fortnight.
Dienst nach Vorschrift — service according to regulation. Doing precisely what the rules require and nothing beyond.
In Germany this is a recognised form of industrial action. Following instructions exactly is understood to damage the employer, because the organisation depends on people exercising judgment the rules do not describe.
It is also used as an insult about an individual. To say somebody does Dienst nach Vorschrift is to say they have stopped thinking.
Auftragstaktik. Helmuth von Moltke the Elder set it out in his 1869 instructions for large-unit commanders and it was codified in the 1888 drill regulations: higher command defines what must be achieved, and subordinates decide how to achieve it when orders no longer match conditions on the ground.
Moltke defined it as the actions a subordinate takes in the absence of orders that support the senior commander’s intent. Officers were educated to think for themselves and to keep going when communication failed.
The doctrine passed into NATO practice and into US Army doctrine as mission command. Its origin is a German answer to a specific problem: the person on the ground can see something the person issuing the order cannot.
Sunday. September 26, 2021. Federal elections in Germany. Angela Merkel, after sixteen years in office, four consecutive terms, had decided not to run for re-election. In a few weeks we’ll know who her successor is.
Serge Schmemann, one of the world’s sharpest observers and analysts of events in Germany, and in Europe, wrote about Frau Merkel:
“These traits of honesty, modesty, discipline, persistence and reserve would seem almost quaint elsewhere, in New York City, say. But when someone facing almost insurmountable political odds — as a woman, an East German and a scientist — rises to the pinnacle of German power and stays there for four terms, there’s something for America and other democracies, where decent people are increasingly shunning politics, to learn and emulate.”
The Yea-sayer Nay-sayer is a so-called school-opera written by Bertolt Brecht, Elisabeth Hauptmann and Kurt Weill in 1930. Initially it was titled The Yea-sayer, and the plot revolved around the question of whether an individual must be agreeable to sacrificing themselves for the good of society.
In the first version of the piece a boy gives permission for his own execution. After a sting of discussions with students and workers Brecht’s The yea-sayer was modified into a second version, where the yea-sayer is presented in contrast to a nay-sayer.
This nay-sayer calls the blind obedience of the yea-sayer into question. The function of the yea-sayer has seen a variety of literary interpretations; perhaps the most common interpretation being that the character represents the expression of a false obedience with regard to authority and social norms.
Indeed, the term yea-sayer has a negative connotation in the German culture. To be a yea-sayer means to say amen to everything. Not to resist. To accept anything. Better to be a nay-sayer in this case.
Nay-sayers may be more complicated and unpleasant for those around them, but at least they stand up for their own beliefs. An (initial) no could simply be a way of expressing oneself first.
Follow up in Germany is a sign of mistrust, of doubt in one’s reliability, in that person’s ability to deliver what they have promised. For Germans typically only commit if they are close to absolutely certain that they can execute.
Germans are very sensitive about mistrust, and do not deal with it well. A fictitious example: Small team. The members have their individual tasks, but need to collaborate at certain points. They work well together. The team lead can pay less and less attention to them. A new team member, though, begins to take advantage of the lead’s hands-off management style by looking for personal advantage.
The other team members become a bit unsettled. A few others also begin to think only of themselves. Mistrust creeps into the team, the points of contact become strained, collaboration more difficult. Their boss sees the signs and reacts by scheduling team meetings more frequently, checking on each team member’s work. Then come the emails and phone calls going into more detail.
The increased follow up strains relations. Several of the team members begin to look for alternative jobs within the company. A top performer is gone within a month. Others have sent out their resumés. Follow up can lead to mistrust, a virus with potentially deadly results.
Despite German reluctance to use follow-up, there are situations in which it is unavoidable: In order to stick to a well-defined plan; when the customer requests information; if work results are not delivered on time. The Germans prefer the term nachfassen – literally, after hold. Or nachhaken – literally, after-hook or -check.
Follow-up in Germany can be either negative or positive. Negative in the sense of control. Positive in the sense of support. Follow up – negative – questions one’s ability and willingness to produce good work results. At the same time – positive – it is essential to checking technical details, getting necessary information, verifying due dates.
Organizations which are time-driven rely on follow up. News organizations are just one example. Any and all forms of logistics is another. Timing is critical. Schedules need to be met. Employees are under pressure. Deadlines are deadlines.
Follow-up can be supportive. An older, more experienced colleague can inquire in a friendly way about the status of another’s work. A team lead who coaches her team well knows when and how to follow up by simply asking “How are things going? Can I help in any way?”
Follow-up by colleagues on a report, speech, or published article is positive. It means that they have taken sincere interest in your work. It also gives them an opportunity to demonstrate their competence by asking intelligent questions.
In German team meetings follow-up is the rule, not the exception. Open action items can be addressed directly. Team members establish a common baseline of information.
Finally, there is another very legitimate reason to use follow-up in Germany: If things are not going right, if an error has been detected, if the work is being performed improperly. In such cases there is only one course of action. Follow up, and fast!
To be given a task in Germany is a form of advanced praise. It signals that one has the ability to complete it properly. It is a sign of competence. Every new task is also an opportunity to demonstrate that ability, perhaps even to surprise the boss and other colleagues with exceptional work results.
For Germans define themselves very much through their work. Recognition for solid work is for many just as important as compensation. A job well done in the German context, however, is work done independently, on one’s own. Help now and then from the team lead or advice from colleagues are seen as bothersome, unnecessary, possibly even hostile, as a form of doubt that the personal can do solid work, on their own.
Lästig, bothersome. Germans find follow up annoying, both for the team member who has to report on the status of their work, as well as for the team lead who has to ask if the work is being done properly. Both parties believe that they have better things to do. Namely, their work.
Figures of speech: Viele Köche verderben den Brei. Too many cooks ruin the porridge. Dazwischen Funken. Literally, to radio in intermittently. Figuratively, to stick your nose in someone else’s business.
On her blog The Fast Track, Alison Green posted the topic “How to Succeed When Deadlines and Priorities Constantly Change.” Green writes:
“Additionally, check in with your manager regularly about your priorities. It’s frustrating to focus on Project A all week, only to find out on Thursday that your manager knew on Tuesday that Project B was going to take priority.
So if you’re finding that you’re not getting updates about changes as quickly as you should, put the onus on yourself to touch base frequently to share what you’re working on and how you’re prioritizing and find out if anything should change.”
Germany‘s Grundgesetz or Basic Law is the equivalent of a constitution. Artikel 65 of the Grundgesetz defines the working relationship between the Chancellor and the cabinet:
„The Federal Chancellor defines and is responsible for the overall political goals of the government. Within the framework of these goals each cabinet member is responsible for leading their department independently.”
It continues:
“Differences of opinion among cabinet members are clarified by the Chancellor and the other cabinet members. The Chancellor leads the government based on a political platform formulated by the Chancellor and the cabinet, and which has been approved of by the Federal President.“