What’s behind employee knowledge hoarding

I’ve observed a growing problem in today’s workplace where employees hide, hoard or simply don’t provide information to others in their organization. It’s disruptive and contributes substantially to the lack of productivity. Although employers have tried multiple solutions to the problem — meetings, team building, knowledge management systems — the issue remains largely unresolved.

Human beings are a complicated bunch, and, as it turns out, there are multiple reasons that can cause this breakdown in the flow of information from person to person, level to level or team to team. The fix depends largely on determining which specific issues are driving the behavior in each particular instance.

What Is Knowledge Hoarding and How Can You Overcome It?

Knowledge hoarding is an indirect business killer, and there are often signs of knowledge hoarding in the workplace if you know what to look for. The good news is that once you recognize the signs, you can start addressing them.

We’re going to take a deeper dive into the definition of knowledge hoarding, why employees may keep knowledge to themselves, and what you can do to promote a culture of knowledge sharing within your organization.

Overcoming Knowledge Hoarding in the Workplace

Knowledge hoarding — when employees purposely keep critical knowledge to themselves — is a fairly common phenomenon found in companies of all sizes. It’s an uphill battle to create a culture of knowledge sharing if you don’t address knowledge hoarding head-on.

As our team grows from our initial product and engineering teams to content, marketing, customer support, and beyond, we’ve looked for ways to prevent knowledge hoarding from finding its way into our own company culture. To do this, we first had to identify why employees hoard knowledge.

Germany and the Love of Privacy

This unwillingness to discuss private time with colleagues reveals both the German distaste for small talk, but also the German desire for privacy.

Germans have a clear and robust sense of what should be in the public domain and what should not, and although there are exceptions for good friends, finding out what your colleagues get up to outside of work requires military grade interrogation techniques.

With waterboarding out of the question, I am left with little recourse other than to linguistically trap colleagues into giving away small details of their lives. The excruciating process of trial and error can last for years, until one day a colleague feels comfortable enough to actually tell you directly what they get up to when not at work.

What Can Germans Teach Us About Privacy?

Asking delicate questions in Berlin, the capital of personal data protection

In Berlin this week, I’ll be trying to better understand how Germans are thinking about the surveillance debate that has roiled the free world in recent months. Conventional wisdom has it that citizens of this country are particularly attuned to the importance of privacy due to Stasi excesses during Communist rule. 

Has the resonance of the issue been overstated, as some observers suggested after the recent parliamentary election, when Chancellor Angela Merkel triumphed even as privacy advocates in the Pirate Party seemed to lose ground?

Wary Germans hate sharing their data. Will they use a Covid-19 tracking app?

LondonCNN Business — 

European governments are racing to develop apps that can track the spread of the coronavirus to prevent a second wave of infections when the economy reopens.

Germany is further along than most, and hopes to have an app ready to download within a few weeks. But details are scarce, and if the app is to succeed, Germans will have to overcome a widespread reluctance to share data with authorities that is rooted deep in the country’s history during the Nazi period and under Communist rule in East Germany.

“The skepticism of Germans in terms of data protection is remarkable when it comes to sharing data [with the government],” said University of Mannheim Professor Sebastian Siegloch, who has studied German attitudes toward surveillance and privacy.

Germans hand police too much data, court rules

German authorities have too much access to people’s internet and mobile phone data and laws must be rewritten as they are unconstitutional, a court says.

The federal Constitutional Court in Karlsruhe has ruled that the privacy of Germans should be better protected.

Police investigating crimes or trying to prevent terror attacks are currently allowed to access names, addresses, birth dates and IP addresses. They are not entitled to access data involving connections to other people.

However, campaigners challenged the existing laws, and the judges agreed police should only be allowed such access if there was a specific danger or suspicion of a crime. Current laws violated the right of citizens to phone and internet privacy, they ruled.

Privacy is a significant concern for Germans for historical reasons, dating back to the all-pervasive Stasi intelligence service of the old East Germany and the vicious Gestapo of the Nazi era.

One sentence. Twelve German dialects.

German is a difficult language to learn as it is, but there are more than 12 German dialects spoken within the country. Some don‘t sound like German at all. If you‘re studying German, think twice!

YouTube comments:

“Fun fact: Plattdeutsch is so far from Hochdeutsch that it is considered as a language of its own. Also, there are many variants of Plattdeutsch itself – some of which I cannot understand, although I grew up with Plattdeutsch. Often, it takes less than 50 kilometers to find a place where you hardly understand the dialect.”

“As an American who learned hochdeutsch fluently. It took me forever to understand what people were saying in Bayern.”

“As someone who can speak the dying Lorraine dialect, I appreciate the inclusion of Letzeburgisch. It is not exactly the same, but closer then any other dialect.”

“Fun fact. In Baden we alone have dozens of dialects, sometimes significantly varying from village to village.”

Don’t hoard information

Is it just poor workflow or is it willful information hoarding! A good friend emailed me recently about the concept of information hoarding at work. I write and speak extensively about individuals who sabotage coworker performance and productivity at work.

The act of withholding information is a common tactic used by difficult and uncooperative employees. This article outlines examples of information and power hoarding, both aimed at maintaining the offending employee’s informal power at work.

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