Aus einem Guss

Germans like to work on problems, whole, not half problems. Work results handed off to the next colleague or department should be complete results. The closer to complete, the greater the level of respect the Germans show.

Products and services aus einem Guss – from one mold – are near-perfect, durable, reliable, innovative, consistent, no surprises, do not require finishing off, polishing, rework. They are the result of individual work steps which flow together into a whole, an entirety. German politicians refer to their legislative proposals as coming aus einem Guss. German companies do the same, especially those who develop and produce complex, sophisticated products.

Church bell chimes are made from the same cast iron mold. Otherwise they don‘t sound right. When Germans say something is aus einem Guss – from one mold – they mean it has been well thought out and executed. It is the opposite of thrown, tied, glued, patched, bolted, copy and pasted, together.

Figures of speech: Etwas dem letzten Schliff geben. To give it that extra polish. Ohne Kratzer. Without a scratch. Das ist eine runde Sache. That is well-rounded, meaning good job. Etwas abrunden. To round something off, in the sense of complete it. Der Ball ist noch nicht rund. The ball is not yet round, meaning incomplete. Flickenteppich. Hodgepodge. Pfusch. Botched, fumbled, fudged. Zusammen geschustert. Cobbled together.

“What lasts long, ….”

Was lange währt, wird endlich gut – is a German play on words: what lasts long, will at last be good. If something takes time, even a long time, it will most likely turn out just right.

In the context of agreements having to wait a longer time for the deliverables of that agreement is worth it, worth the wait. Patience pays, pays off.

Geduld bringt Rosen – patience brings roses – or Rom wurde auch nicht an einem Tag erbaut – Rome wasn’t built in a day – or Steter Tropfen höhlt den Stein – steady drops of water hollow out the stone – are German figures of speech conveying the same message. Even if it takes a little longer, ….

Avoid using I

The Germans avoid using the word I. Whether in letters, postcards or emails, a sentence should never begin with I. Germans prefer to use either indirect speech or the passive form.

Especially common in German is the use of the word man or one. Germans believe that they should not speak too much about, or directly refer to themselves. To place yourself in the middle of attention is considered to be self-centered, not objective, and therefore not persuasive.

There is a German figure of speech: Der Esel nennt sich immer zuerst, literally meaning the donkey always names itself first. German children are taught to say: Hans und ich … instead of Ich und Hans. Hans and I, instead of I and Hans.

German schools teach their pupils to remain analytical, objective and to leave themselves as individuals out of the discussion. Textbooks explicitly avoid the word Ich, instead recommending: “The logical conclusion follows, that …”. Or “From based on the presented arguments, one could draw the conclusion, that …”. Or “It should be noted, that …”.

Frank und frei

Honest

Honesty. Honorableness. Straightforwardness. Truthfulness. Candor. Directness. Fairness. Honesty is often confused with impoliteness.

In Faust II (1832) written by Johann Wolfgang von Goethe, Germany‘s greatest writer, Baccalaureus is criticized for being rude, rough, abrasive. He responds with: “Those who are polite in German are lying“.

Literal: In the truest sense of the word; without interpretation. “He literally took apart the automobile, piece by piece.“

Euphemism

A euphemism is a mild or indirect word or expression substituted for one considered to be too harsh or blunt when referring to something unpleasant or embarrassing: pre-owned car instead of a used car; sex worker instead of a prostitute; in between jobs instead of unemployed; senior citizen instead of old person; underserved neighborhood instead of impoverished neighborhood.

frank und frei

Literally frank and free, as in “Let me speak frankly and freely with you”. The term ‘frank’ is an age-old German word for free. The Franks were a Germanic tribe which successfully withstood the influence of tribes migrating from the Nordic countries into what is today’s northern Germany. Frank as a male first name was derived from Franko: a member of the Franks, meaning courageous, free.

Yes Signals

Germans focus on so-called Knackpunkte – literally snap or break points – those areas, which if they fail, all fails. The German yes is often given conditionally or with a warning: “We can do that, assuming that ….”, or “That would be possible, but only if ….”, or “At the moment we cannot give you a 100% guarantee, because ….”. By stating there is inherent risk involved, Germans are sharing the risk with the other party to the agreement.

Schweigen ist Gold

“Speech is silver. Silence is gold.” German children are taught to only speak when they have something intelligent to say. Idle banter – to speak or act playfully or wittily – is viewed as superficial, a lack of education, poor upbringing. It is considered impolite.

schwätzen

Schwätzen means to gab or chat about topics of low relevance and in a thoughtless manner which has no value. The Germans speak of dummes Geschwätz – dumm is stupid, dumb, idiotic, asinine, foolish.

Geschwätz from the verb schwätzen – when people in public spaces blab out loud, when students gab during classes, or colleagues do the same during meetings. A Schwätzer is not shunned, but disliked, and not respected. A Schwätzer talks too much and does too little.

“Klappe halten“

Germans believe that if a person does not have anything valuable to offer in a given discussion then it is better that they say nothing at all – die Klappe halten.

Klappe is a cover, lid, flap. Halten is to hold or keep shut. Germans do not consider it to be impolite if in a discussion one or more people say little or nothing. Seldom do they ask, prompt or summon those who are silent to participate.

To talk about the weather in the German context means to talk about nothing of importance, to have a meaningless conversation, to be superficial. It is a signal to both parties that they have nothing to say to each other. It‘s embarrassing for both.

Verkaufsscheu

Verkaufsscheu. Sales shy.

Companies with a monopoly are the only ones who don’t need sales and marketing. All others need to fight for new customers on a daily basis. In Germany, too. But Germans don’t feel comfortable knocking on doors, even less so following up on an initial contact if the first response was skeptical.

Follow-up means making that second or third call, writing that second or third email, reaching out again. What’s the problem? Germans don’t like pushing their product or service, especially if they sense that the other party may not be interested. Often Germans are too polite, too slow, not aggressive enough.

Perhaps this is related to Germans identifying themselves strongly with their work. They want to stand fully and totally behind what they do. Sales also involves uncertainty, unpredictability, and situations for which one cannot fully prepare. The interactions can be short, spontaneous, shallow. Germans prefer predictability and depth.

No news is bad news

No one likes cancellations or major modifications. Certainly not Germans. But they deal with them openly and quickly, making the necessary adjustments, including informing as soon as possible any and all people whose work is effected by the change. Colleagues who hear about cancellations, changes, or modifications late or via third parties feel insulted, and that their work has been degraded.

Particularly in German politics bad news is often communicated via the media. A politician who is failing or has become unpopular and is to be fired from their position might hear about it from the news media first. For them it is doubly hurtful. To inform people quickly is a sign of professionalism and respect for the other person. Delays are interpreted as tactical maneuvering, as a loss of trust.

Figures of speech: Einem Information aus der Nase ziehen. To pull information out of the other person’s nose. Wissen ist Macht. Knowledge is power. Information bunkern. To bunker or hoard information.

Angry shop owners. A brief article in a German regional newspaper. “Hardly any of the townsfolk are angry about the construction site. Traffic has to be redirected. Parking spaces have been reduced. The citizens of the town take it all in stride.

What makes them angry, however, is the lack of information communicated by the town government. Particularly the shop owners are angry whenever they are informed late about construction work done in their street. And some residents are irritated because they could not inform companies from out of town in time who are delivering furniture and such.“

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