Texas trial lawyer Jefferson Fisher comes from the land of bless-your-heart politeness but says pleasantries threaten workplace culture.
“There’s this tendency to tiptoe around the heart of the matter,” he says. “It’s not going to go well for you over time, and you’re going to find that people will trust you less.”
In the future, offices could become even more passive-aggressive, unless we practice the art of disagreement. The Wall Street Journal spoke with Fisher, author of “The Next Conversation: Argue Less, Talk More,” about how to bring directness back to the workplace.