When engaging service providers in Chinese contexts, understand that good service relationships are expected to continue and deepen over time rather than conclude with each engagement. Providers who do good work should be retained and given expanding scope; relationships should build rather than restart with each new need.
This means investing in relationships with providers who prove themselves—showing loyalty, expanding the scope of work over time, and maintaining connection even between active projects. For providers, it means treating client relationships as valuable assets to be cultivated, remembering client situations across engagements, and providing service that builds the relationship rather than just completing tasks. Transactional approaches—treating each engagement as independent, switching providers freely based on immediate convenience—signal that you do not understand how service relationships properly work.
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