Good services occur within relationships that shape both delivery and evaluation. The doctor who has treated your family for years, the lawyer who knows your business, the contractor who has done previous work—these provide service enriched by accumulated understanding. Relationship enables quality through trust, through knowledge that develops over time, through mutual investment in ongoing success. Indian service philosophy values ongoing relationships with trusted providers.
“Our doctor,” “our lawyer,” “our accountant” indicates relationship, not merely repeated transaction. When engaging services in Indian contexts, recognize that building relationship enhances service quality received. When providing services, invest in relationships as your core asset. Relationship creates the context within which quality delivery becomes possible and evaluation becomes fair.
Comments