In Brazilian work contexts, personal relationships aren’t just nice to have—they’re how things actually get done. Information flows through relationships. Problems get solved because you know someone who can help. Coordination happens through personal networks.
A leader with strong relationships can accomplish things that formal channels cannot; a leader without them struggles even with proper authority. Invest in relationships before you need them. Maintain personal connections across your organization and network.
When you need to get something done, think about who you know who can help, not just what the official process is. This isn’t circumventing the system; it’s how the system actually operates. Formal structures exist, but relationships are the infrastructure.
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