Relationships are the infrastructure through which processes actually operate in Italy. Trust, personal knowledge, accumulated history, and reciprocal obligation between people are the channels through which work flows, information moves, decisions get made, and problems get resolved. This goes beyond networking.
It is a deep, relational way of operating where the quality of your personal connections directly determines how effectively you can get things done. Building and maintaining relationships is not separate from “the real work”—it is an integral part of the work itself. Trying to execute processes purely through formal channels, without investing in the relational dimension, will produce slower and more frustrating results.
Comments