In France, quality is understood as something objective that can be assessed against defined standards—not just a matter of whether you happen to be satisfied. This means that expert evaluation has legitimate authority: the professional inspector, the certification body, or the knowledgeable peer can assess quality in ways that you as a client might not be able to. Use this system: look for providers with verified quality markers, check certifications, and take expert reviews seriously. Understand that you may sometimes be satisfied with work that a competent evaluator would find deficient—or dissatisfied with work that actually meets proper standards.
The goal is travail bien fait—work genuinely well done by objective criteria—not just work that leaves you feeling good. Providers should be aiming to meet professional standards, not just managing your perception. When evaluating service quality, try to learn what the actual standards are for that type of work so you can assess whether they’re being met, rather than relying purely on your subjective impression.
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